SlideShare a Scribd company logo
1 of 7
CURRICULM VITAE
Najma Abdulrahman Albalushi
Mobile: (+968) 94342421
Address: Seeb Al Khoudh
PERSONAL INFORMATION
Nationality: Omani
Date and Place of Birth: 6th
of October 1985 Muscat
Religion: Islam
 CAREER OBJECTIVE
• Acquire work experience and skills
• Interested in achieving a challenging position
• Develop my professional and personal skills in business, management
and commerce.
• To enhance my strengths and capabilities.
 SKILLS
• Professional telephone behavior
• Effective customer care and good interpersonal skills
• Creativity and hardworking and a challenge seeker
 LANGUAGES
• Arabic
• English
 HOBBIES
• Shopping
• Communicate with people
 EDUCATION
• General Third Secondary Certificate
• I have course in English & computer
 WORK EXPERIENCE
• Woolworths – Muscat city center (12/10/2007 till 28/2/2010)
 Designation – Saleswoman
 Nature of duties -
 Customer service
 Stock management and display
. Information Technology for retail operations.
. Receiving with stocks.
. Dealing with stocks.
. Process Payments for Purchases.
. Assist customers.
. Monitor and Maintain stock on request.
. Display stock.
. Provide goods from stock of item for sale.
. Practical workplace skills.
• City centre
 City Center Muscat. (International Property Services In
marketing department)
This includes the following jobs:
• From 01/03/2009 till date working as customer service officer
(information(.
 MAIN DUTIES AND RESPONSIBILITIES:
1. Maintain a thorough knowledge of the assigned SMBU operating assets (shopping
centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going /
upcoming promotional activities including Information Desk / Booths opening and closing
hours and procedures.
2. Ensure smooth day to day operations of the Customer Service Information Desk / Booths
under the direction and guidance of Supervisor / Manager Customer Service and in
accordance with the established Customer Service guidelines / procedures in order to serve
the customers with quality services.
3. Display a high level of personal grooming and perform duties in official attire at the work
place in accordance with the company’s established grooming / professional attire
standards to promote MAFP’s image.
4. Assist the visitors / customers at the Information Desk / Booths by providing clear
directions, information on on-going / upcoming mall promotional events / activities,
answering to queries (both on the phone or in person) and performing other Shopping
Centre specific duties as assigned. Ensure to maintain a positive, polite and professional
attitude all the times for serving each customer in order to create a memorable customer
experience.
5. Perform “meet and greet” duties for tour related groups, educational institutions etc.,
visiting the assigned Shopping Centre and assist them during Mall tour when required.
6. Responsible for efficient handling of all routine /minor customer complaints / enquiries
(both on the phone and in person) on a daily basis. Ensure that all customer complaints /
queries are being handled with the utmost courtesy and professionalism and as per
established Customer Service guidelines / procedures.
7. Handle all retail related complaints received from tenants and inform the relevant
security, maintenance and other concerned SMBU departments immediately. Ensure that all
tenant related complaints are addressed on a timely basis.
8. Responsible for efficient handling of the merchandise and services sold at the booth,
including maintaining accurate inventory levels and strictly following all related SMBU
Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies
that are running low is immediately report to Supervisor / Customer Service Manager for
resolution / replenishment.
9. Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all
cash handling relating to it follow strict adherence to the SMBU Finance guidelines /
procedures.
10. Assist the Shopping Centre customers in performing the necessary procedures for
services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans,
gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of
Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found
formalities are fully complied with the established Customer Service policies and procedures
and well communicated to tenants / customers.
11. Ensure that the assigned Shopping Centre always “ looks its best” in terms of cleanliness
and report any problems or concerns immediately to the Supervisor / Manager Customer
Service for timely resolution.
12. Facilitate SMBU Marketing in smooth running of mall promotions and events and
actively promote the promotional activities to the customers.
13. Assist the Supervisor / Customer Service Manager in maintaining accurate and up to
date in-mall directories, retailer manual and contact details of all Tenants in the assigned
Shopping Centre.
14. Build and maintain a positive and congenial Tenant Relations (with new / existing) and
others such as government and community groups in order to enhance the MAFP’s image.
15. Provide all necessary data / reports on a periodic basis pertaining to Customer Service to
the Supervisor / Manager Customer Service for their review and prompt decision making.
16. Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and
HR Policies and Procedures at all times.
 Award got from my job:
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of June, 2012
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of March, 2012
 Chose as employee of the year for outstanding performance and
dedicated service for the year, 2012
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of June, 2013
 Chose as employee of( SMILEY Recognition Program) for the month of
October 2013
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of March, 2014
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of April, 2014
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Jun, 2014
 Chose as employee of the year for outstanding performance and
dedicated service for the year, 2014
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Jan , 2015
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Jan, 2016
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of May, 2016
 Chose as employee of the Month for outstanding performance and
dedicated service for the month of Aug, 2016
 Courses attended from my company:
• Guest care Training (10th
– 11th
May 2010)
•
• Value awareness programmer (17th
April2011)
•
• Interpersonal skills 1 and 2 (10th
December 2011 and 17th
December
2011)
• Handling Difficult Customers
• Microsoft office Application
• English course
• Skill shot attend training in Dubai (2015-2016)

More Related Content

What's hot (20)

WILSON D CV
WILSON D CVWILSON D CV
WILSON D CV
 
iman cv2016
iman cv2016iman cv2016
iman cv2016
 
CV Ann
CV AnnCV Ann
CV Ann
 
Florence joanna bayani doc
Florence joanna bayani docFlorence joanna bayani doc
Florence joanna bayani doc
 
eric cv
eric cveric cv
eric cv
 
Krishna_c.v_2_8
Krishna_c.v_2_8Krishna_c.v_2_8
Krishna_c.v_2_8
 
Mmpc case study (1)
Mmpc case study (1)Mmpc case study (1)
Mmpc case study (1)
 
CV Linda
CV LindaCV Linda
CV Linda
 
J ANET CV 2015
J ANET CV 2015J ANET CV 2015
J ANET CV 2015
 
Feruz Toshtemirov CV
Feruz Toshtemirov CVFeruz Toshtemirov CV
Feruz Toshtemirov CV
 
Millys resume
Millys resumeMillys resume
Millys resume
 
Real life case study
Real life case studyReal life case study
Real life case study
 
Nur afni Bt.Aripin
Nur afni Bt.AripinNur afni Bt.Aripin
Nur afni Bt.Aripin
 
Laura Hammond CV v3
Laura Hammond CV v3Laura Hammond CV v3
Laura Hammond CV v3
 
Alana Duffie CV
Alana Duffie CVAlana Duffie CV
Alana Duffie CV
 
Joey Burke CV
Joey Burke CVJoey Burke CV
Joey Burke CV
 
yamini cv PDF
yamini cv PDFyamini cv PDF
yamini cv PDF
 
skakira sales 2
skakira sales 2skakira sales 2
skakira sales 2
 
Cs ppt
Cs pptCs ppt
Cs ppt
 
ROSALYN VISMONTE CV
ROSALYN VISMONTE CVROSALYN VISMONTE CV
ROSALYN VISMONTE CV
 

Viewers also liked

Sap presentation unleash the power of big data with the sap hana platform
Sap presentation   unleash the power of big data with the sap hana platformSap presentation   unleash the power of big data with the sap hana platform
Sap presentation unleash the power of big data with the sap hana platformDr. Wilfred Lin (Ph.D.)
 
BCS ITNow 201609 - Defining the Latest Threats
BCS ITNow 201609 - Defining the Latest ThreatsBCS ITNow 201609 - Defining the Latest Threats
BCS ITNow 201609 - Defining the Latest ThreatsGareth Niblett
 
Max Wave Media
Max Wave MediaMax Wave Media
Max Wave Mediamaxwave
 
Linea de productos de software y Metodo Watch
Linea de productos de software y Metodo WatchLinea de productos de software y Metodo Watch
Linea de productos de software y Metodo WatchLuisAguilera86
 
Presentazionemistermostri!!
Presentazionemistermostri!!Presentazionemistermostri!!
Presentazionemistermostri!!camillacognetti
 
BCS ITNow 201409 - What's Going On
BCS ITNow 201409 - What's Going OnBCS ITNow 201409 - What's Going On
BCS ITNow 201409 - What's Going OnGareth Niblett
 
TEL it to the People
TEL it to the PeopleTEL it to the People
TEL it to the PeopleBrock Craft
 

Viewers also liked (14)

Presentation1
Presentation1Presentation1
Presentation1
 
Sap presentation unleash the power of big data with the sap hana platform
Sap presentation   unleash the power of big data with the sap hana platformSap presentation   unleash the power of big data with the sap hana platform
Sap presentation unleash the power of big data with the sap hana platform
 
Star Of the Month Juli
Star Of the Month  JuliStar Of the Month  Juli
Star Of the Month Juli
 
BCS ITNow 201609 - Defining the Latest Threats
BCS ITNow 201609 - Defining the Latest ThreatsBCS ITNow 201609 - Defining the Latest Threats
BCS ITNow 201609 - Defining the Latest Threats
 
Pancuskova kpi 13
Pancuskova kpi 13Pancuskova kpi 13
Pancuskova kpi 13
 
Max Wave Media
Max Wave MediaMax Wave Media
Max Wave Media
 
Linea de productos de software y Metodo Watch
Linea de productos de software y Metodo WatchLinea de productos de software y Metodo Watch
Linea de productos de software y Metodo Watch
 
Pre-opining
Pre-opiningPre-opining
Pre-opining
 
Presentazionemistermostri!!
Presentazionemistermostri!!Presentazionemistermostri!!
Presentazionemistermostri!!
 
Lokesh 2016
Lokesh 2016Lokesh 2016
Lokesh 2016
 
Tienda 0
Tienda 0Tienda 0
Tienda 0
 
BCS ITNow 201409 - What's Going On
BCS ITNow 201409 - What's Going OnBCS ITNow 201409 - What's Going On
BCS ITNow 201409 - What's Going On
 
13.11.2014
13.11.201413.11.2014
13.11.2014
 
TEL it to the People
TEL it to the PeopleTEL it to the People
TEL it to the People
 

Similar to Nalbalushi (20)

CVJ_8878245_20151024114503 owen
CVJ_8878245_20151024114503 owenCVJ_8878245_20151024114503 owen
CVJ_8878245_20151024114503 owen
 
CURRICULUM VITAE
CURRICULUM VITAECURRICULUM VITAE
CURRICULUM VITAE
 
CV
CVCV
CV
 
nader walaan2
nader walaan2nader walaan2
nader walaan2
 
PEARL MOAGI
PEARL MOAGIPEARL MOAGI
PEARL MOAGI
 
JAMELCV New Update
JAMELCV New UpdateJAMELCV New Update
JAMELCV New Update
 
thofeeq mohammad
thofeeq mohammadthofeeq mohammad
thofeeq mohammad
 
CurriculumVitae
CurriculumVitaeCurriculumVitae
CurriculumVitae
 
hayet_resume
hayet_resumehayet_resume
hayet_resume
 
Assistant Restaurant Manager
Assistant Restaurant ManagerAssistant Restaurant Manager
Assistant Restaurant Manager
 
Michell Sta.na (1)
Michell Sta.na (1)Michell Sta.na (1)
Michell Sta.na (1)
 
CRISTINA CV
CRISTINA CVCRISTINA CV
CRISTINA CV
 
Resume customer service
Resume customer serviceResume customer service
Resume customer service
 
Mohamed Zenhom
Mohamed Zenhom Mohamed Zenhom
Mohamed Zenhom
 
Hanaa Khidr-Resume-3
Hanaa Khidr-Resume-3Hanaa Khidr-Resume-3
Hanaa Khidr-Resume-3
 
Updated Resume (1)
Updated Resume (1)Updated Resume (1)
Updated Resume (1)
 
cv2
cv2cv2
cv2
 
Fauzia Resume
Fauzia ResumeFauzia Resume
Fauzia Resume
 
2015 resume copy 2
2015 resume copy 22015 resume copy 2
2015 resume copy 2
 
Youssef salah eldin mohamed
Youssef salah eldin mohamedYoussef salah eldin mohamed
Youssef salah eldin mohamed
 

Nalbalushi

  • 1. CURRICULM VITAE Najma Abdulrahman Albalushi Mobile: (+968) 94342421 Address: Seeb Al Khoudh PERSONAL INFORMATION Nationality: Omani Date and Place of Birth: 6th of October 1985 Muscat Religion: Islam
  • 2.  CAREER OBJECTIVE • Acquire work experience and skills • Interested in achieving a challenging position • Develop my professional and personal skills in business, management and commerce. • To enhance my strengths and capabilities.  SKILLS • Professional telephone behavior • Effective customer care and good interpersonal skills • Creativity and hardworking and a challenge seeker  LANGUAGES • Arabic • English  HOBBIES • Shopping • Communicate with people
  • 3.  EDUCATION • General Third Secondary Certificate • I have course in English & computer  WORK EXPERIENCE • Woolworths – Muscat city center (12/10/2007 till 28/2/2010)  Designation – Saleswoman  Nature of duties -  Customer service  Stock management and display . Information Technology for retail operations. . Receiving with stocks. . Dealing with stocks. . Process Payments for Purchases. . Assist customers. . Monitor and Maintain stock on request. . Display stock. . Provide goods from stock of item for sale. . Practical workplace skills.
  • 4. • City centre  City Center Muscat. (International Property Services In marketing department) This includes the following jobs: • From 01/03/2009 till date working as customer service officer (information(.  MAIN DUTIES AND RESPONSIBILITIES: 1. Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures. 2. Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines / procedures in order to serve the customers with quality services. 3. Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image. 4. Assist the visitors / customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience. 5. Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required. 6. Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures. 7. Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis. 8. Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related SMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Supervisor / Customer Service Manager for resolution / replenishment.
  • 5. 9. Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures. 10. Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants / customers. 11. Ensure that the assigned Shopping Centre always “ looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution. 12. Facilitate SMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers. 13. Assist the Supervisor / Customer Service Manager in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Centre. 14. Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups in order to enhance the MAFP’s image. 15. Provide all necessary data / reports on a periodic basis pertaining to Customer Service to the Supervisor / Manager Customer Service for their review and prompt decision making. 16. Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HR Policies and Procedures at all times.  Award got from my job:  Chose as employee of the Month for outstanding performance and dedicated service for the month of June, 2012  Chose as employee of the Month for outstanding performance and dedicated service for the month of March, 2012  Chose as employee of the year for outstanding performance and dedicated service for the year, 2012
  • 6.  Chose as employee of the Month for outstanding performance and dedicated service for the month of June, 2013  Chose as employee of( SMILEY Recognition Program) for the month of October 2013  Chose as employee of the Month for outstanding performance and dedicated service for the month of March, 2014  Chose as employee of the Month for outstanding performance and dedicated service for the month of April, 2014  Chose as employee of the Month for outstanding performance and dedicated service for the month of Jun, 2014  Chose as employee of the year for outstanding performance and dedicated service for the year, 2014  Chose as employee of the Month for outstanding performance and dedicated service for the month of Jan , 2015  Chose as employee of the Month for outstanding performance and dedicated service for the month of Jan, 2016  Chose as employee of the Month for outstanding performance and dedicated service for the month of May, 2016  Chose as employee of the Month for outstanding performance and dedicated service for the month of Aug, 2016
  • 7.  Courses attended from my company: • Guest care Training (10th – 11th May 2010) • • Value awareness programmer (17th April2011) • • Interpersonal skills 1 and 2 (10th December 2011 and 17th December 2011) • Handling Difficult Customers • Microsoft office Application • English course • Skill shot attend training in Dubai (2015-2016)