1. Fuzlin Cassiem
STRENGTHS
Strengths:
 Sociable
 Innovative
 Enjoys challenges
 Works well under pressure
 Pays attention to detail
 Commitment
 Finds solutions to problems
 Honesty & Integrity
PERSONAL DETAILS
Full Names Fuzlin Cassiem
Nationality South African
ID Number 861122 0148 080
Marital Status Single
Dependants None
Ethnic Group Coloured
Languages English & Afrikaans (Read, write & speak)
Address
4 Freda Road
Grassy Park
7941
Contact Details 079 427 9607/078 528 15 31
Availability Negotiable
Computer Literacy Microsoft Word, Excel & Office / Pastel / Great Plaines
Salary Expectation Negotiable
CV Last Updated 12 February 2015

2. EDUCATIONAL QUALIFICATIONS
Institution Qualification Year
Fairmount High
School
iChoices Call Centre
Outsourcing
Matric
 English
 Afrikaans
 Biology
 Geography
 History
 Business Economics
 FAIS & FICA Compliant
 NCA Compliant
2005
2007
INTERESTS / HOBBIES
 Sports (Soccer & Snooker)
 Cooking
 Socialising
 Music
EMPLOYMENT DETAILS
Company Meltz Mega Factory Store
Employment Date January 05 – May 05
Position Sales Assistant
Duties
Merchandising
Stock Taking
Maintain a high quality of service & customer satisfaction
Liaising with customers & management
Achieving Sales Targets
Relieve switchboard
Scanning of Documents
Reason for Leaving
Wanted to break into the Call Centre Industry
REFERENCES
Name Ashleen Daniels
Company

3. Meltz Mega Factory Store
Position Sales Manger
Contact number/s 021- 797 4700

4. Company 4 Life Direct
Employment Date January 06 – may 06
Position Outbound Sales Agent / Team Leader
*Assist with day today relieving of switchboard and screening of
calls assist with scanning and faxing, copying documents
for directors, redirecting calls to relevant departments
*achieve 6 sales per day
* Capture all daily sales assist with filling
*Selling liberty life funeral policies
*Assist with day to day relieving of switchboard
*Calling and updating customer details ,
Reason for Leaving
Growth and better oppertunities
REFERENCES
Name Lester Muller
Company
4 Life Direct
Position Team Leader
Contact number/s 083 688 4532

5. Company Dialogue Group
Employment Date January 07 – September 07
Position Outbound & Inbound Sales Agent
Duties
*Marketing Credit Cards
*Achieving 12 Sales per. Day
*Maintaining a high level of Customer Service
*Cold Calling achieving daily target
*Capturing of sales on system, Filling of customer sales, updating
all customers details on the system
Reason for Leaving
Campaign closed down
REFERENCES
Name Mieska
Company Dialogue Group
Position Campaign Manager
Contact number/s 021 – 409 3700

6. Company I Choices Call Centre Outsourcing
Employment Date September 07 – November 07
Position Outbound & Inbound Sales Agent
Duties
Marketing Liberty Life funeral policies & FNB/CLICKS Credit
Cards
I achieved #1 spot on the Liberty Life campaign from inception to
date
I achieved #1 spot in my Team on Credit Cards
I was appointed as "Second in charge" of my Team because of my
exceptional performance.
I was required to get my Team to perform at optimum level as I
have done so.
I have been a true leader in the Call Centre as many Agents
approached myself for advise
Cold calling reaching daily and monthly target
*Assist with relieving reception frontline area ,directing call to
various departments
*Assist Supervisor with various admin duties, filling capturing and
scanning of documents.
REFERENCES
Name Tremaine Subrayen
Company I-Choices Call Centre Outsourcing
Position Call Centre Supervisor
Contact number/s
083 298 5838 / 021 – 441 7443

7. Company Prime Fasteners
Employment Date 15 July 2007 – March 2013
Position Internal Sales Consultant
Duties
Ensure that external Rep is adequately serviced;
- Process clients orders timorously
- Arrange samples to be packed up
- Provide quotations
- Ensure all queries are resolved timorously
- Ensure channels of communication
between the client,externa Rep and Internal sales manager is
effective
and advise management of any issues, complaints,
Etc.
Email reports daily to Internal sales manager, Ops manager and
external Rep
1. Orders pending – with reasons
2. Invoices of the day
3. Credit notes done for the day
Advise us on any accounts on hold
- COD Customers are faxed or emailed
their pro forma invoices promptly in order
for them to make payment / chase up payment
-Provide feedback to sales manager on any trends, customer
queries or complaints
-Attend and participate in weekly sales meetings / and Bi-monthly
sales meetings
-Assist with general incoming calls
-Attending to customer queries, load faxed orders
-Assist with walk in customers (on the counter) when necessary
-Preparing quotes for various customers Personal filing
Run smart list of COD orders pending and give reasons (email
manager on a weekly basis)
Using smart list, email accounts department (cc manager) list of
payments/reasons for outstanding cash on cod invoices
Ensure quotations are prepared for rep and e-mailed to customers
promptly
Telephone orders/queries
Participate in the implementation and achievement of
departmental objectives
Sales support for external representative/Account manager
Checking fax orders
Processing sales orders
Telephone orders/queries
Relieving switch board directing call to relevant department,
Screening of calls for the directors and management , scanning of
important documents

8. Booking of board room for meetings.
Manage own cash account
Ensure issues are escalated timorously and appropriately
Key relationships with clients, external sales consultants and
management
Knowledge Management
o Ensure that records and knowledge within area of responsibility
are effectively created, stored and maintained for current and
future use
o Ensure 100% use and compliance with company processes
and systems within area of responsibility
o Timely and accurate reporting
Ensure a seamless working environment by providing effective
cross-functional communication
Microsoft ,Word Excel, Microsoft Outlook
I am a member of the Training and Development and
Employment Equity Focus Committee
Ensure accurat filling,of orders and customers daily monthly
orders
I also relieve at switchboard attend to enquiries screening of calls
for directors setting up appointments,for external Rep
I have been promoted to work with a rep
Dealing with A account queries;
Processing of orders
Calling customers , following thru on queries daily
Providing quotation
I have recently been ask to assist with Durban orders, printing
and dispatching , invoicing and filling of invoices
Invoicing out of town customers, Filling of waybills,
Reason for Leaving Growth and better prospects
REFERENCES
Name Peet Booysen
Company
Prime fastener
Position Supervisor
Contact
number/s0796827129

9. Employment Details
Company Name Educat Incorporating Chart Studio
Publishing
Employment Date 3April 2013
Position Sales administrator/ External sales
Rep/ PA
Duties •Selling and Promoting Educat/Chart
studio range of products.
•Maintaining good relationship with
Educat/Chart Studio Customers.
•Ensuring customers have sufficient
stock.
•Liase with Customers Regarding
sales and special Promotions.
•Handling all customer qeuries and
problems.
•Emailing and correspondancewith
customers.
•Checking stockavailiblity for
customers.
•Printing Pick Lists/Invoicing on
Pastel
•Liase with accounts departments to
ensure client’s accounts are up to
date and within credit limits and
follow up payment.
•Represent company in positive way
•Work independently handel all
filling qoutes capture all orders on
Pastel.Keep Records ofall customer
up to date. Orders and paper trail.
•Assist with Reception Duties and
capturing of data.and walk in
customers when needed.I assist with
the admin duties and customers of
the external reps loading
orders,liasing with there customers
aswell as following up payment
*Assist with Visiting Customer to
build Key Relationship and good
relationship for business purposes,
service customers.

10. * Organizing and maintaining diaries
and making appointments
* Research New customer based and
potential customers.
* Liaising with clients, suppliers and
other staff.
*Screening phone calls, enquiries and
requests, and handling them when
appropriate
*Organizing and attending meetings
and ensuring the manager is well
prepared for meetings.
*Carrying out specific projects and
research
*Devising and maintaining office
systems, including data management
and filing
Reference: Shariefai Tel:0823972097

11. Biography
I am currently employed at EducatPublishers as an Internal Sales Rep/Admin /
External Sales Repand have been employed 3 April 2013.
Since I form part of a successful and dynamic team, I consider myself a strong
team player. My work experience has equipped me to manage various situations
communicate on all levels with people from diverse backgrounds. I am constantly
exploring ways in which to improve the standards of my service delivery, and I
believe that with my experience I cancontribute positively to any organization.
I am a hard worker, actwith integrity and I always align myself with the company
values.
I firmly believe I will excelbecause I am very focusedon professionalgrowth. I am
eagerto learn and determined to achieve the goals that I have setout for myself. I
believe in myself and I always welcome new challenges.
Yours Sincerely
Fuzlin Cassiem