Resume

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Everitte J. Thompson Personal Info
Business Support Professional Phone: 832.206.1422
Email: everitte.thompson@att.net
Logistical and business support professional with experience in learning and development, executive support, programming, event planning, marketing
and communication. A team player focused supporting strategic goals set by the organization. A dynamic and dedicated administrator offering more
than 20 years of experience project administration, 5 years’ experience in of LMS implementation and administration and 8 years of executive support
in a corporate environment.
EXPERIENCE
Mar 2017-
Apr 2018
Event Coordinator
Society for Pediatric Research
• Managed all aspects of hotel fulfillment for the annual meeting including hotel contracts and vendor management contracts
• Managed all of the VIP/Leadership and staff room blocks for meeting
• Contracted future sourcing needs and keep records and documentation for vendors, hotels and convention centers.
• Coordinated and communicated with staff, leadership and vendors as needed to manage projects and coordination of all future site
visits.
• Project management and key contact for catering needs working closely with key event planning vendors and staff to manage
budgets, maintain records of event catering changes on-site by documenting catering and AV invoice changes as required by partners
during the meeting.
• Key contact to general contractors and event planning vendors to ensure all RFP’s, contracts and final billing are complete and within
budget.
• Worked with key leadership to create and implement all aspects of the meeting timeline.
• Managed special guest registration and hotel accommodations which included staff, partners, speaker awards and travel awardees.
Jun 2008 -
Sep 2016
LMS Administrator
Learning Coordinator/Executive Support
American Bureau of Shipping
• Four (4) years of experience in LMS implementation and administration.
• Fluent in ILT/LMS related systems
• Identified and troubleshoot problems to provide solutions to end users.
• General support of Divisional Learning Centers including Europe, Singapore, China and Busan
• Served as learning management system (LMS) System Administrator/’power-user’ to include user account management and content
upload and maintenance.
• Created reports and provide analyses from the LMS in support of the Learning Center’s business plan and associated learning
metrics.
• Assisted with the development of documentation for LMS administration.
• Interfaced with internal and external clients to develop training materials and procedures.
• Coordinated with instructors to update the delivery of training programs and increase competence and effectiveness of the information
presented to employees.
• Implemented the initiatives of periodic surveys to determine training program effectiveness.
• Maintained technically accurate and timely documentation of training records for employees and client training in preparation for
annual audits.
• Reviewed the course presentation of instructors and assist in obtaining training guides and equipment to facilitate training as
necessary.
• Worked within the quality system with instructors to ensure that presented presentation and coursework was appropriately reviewed
before delivery to employees and clients as needed.
• Conformed to Quality & Environmental Management System updates and changes.
• Processed Account Payable for vendor supplied products, services and materials and process all associated requisitions.
• Managed employee registrations and cancellations for Corporate, Americas, Pacific, Europe and Greater China Divisions online and
classroom mandatory training to ensure active certifications status for Surveyors and Engineers in TDS (Training Documentation
System).

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• Corresponded with instructors and vendors to ensure that training rooms are set up with the appropriate AV equipment, course
materials and the logistics of training materials to training sites
• Communicated with students all information regarding courses from registration to course completion.
• Billed external training groups for contracted training: creating projects and invoices then processing payments as received.
• Updated course schedules for all academy locations on Academy Webpage (Piraeus, London, Singapore, Korea and Houston).
Emailed Academy News subscriber list marketing new courses as well as upcoming scheduled courses.
• Responsible for Academy Email box which entails responding to course inquiries and relaying course inquiry information to respective
Academy (Piraeus, London, Singapore, Korea and Houston)
• 8 years supporting the Chief Engineers Office, Chief Surveyor Office, Country Managers and the CEO with monthly reports on
mandatory training updates, financial reports, employee certifications.
• Primary contact by phone and email for client training in Busan, Singapore, London, Dubai, China, North and South America.
• Scheduled annual employee mandatory training and external client training for North and South America.
• Negotiated catering vendor and hotel contracts as guided by the annual budget
• Maintained client and student training records in Cornerstone LMS.
• Responsible for booking travel arrangements for domestic and international travel SME engineers and surveyors.
July 2004-
Jun 2008
Business Development Manager/ Catering Manager
Houston ISD Food Services
• Project manager of new satellite reorganization and satellite kitchen operations for Food Service Support Facility.
• Organization and consolidation of the Breakfast and Lunch service for 40 District Satellite Schools reducing the number of rental
vehicle used to service Satellite schools by 66%, a $67,000.00 savings annually.
• Sell catering services throughout the district by marketing services to over 300 schools.
• Planned events with customers ensuring customer needs are met by guiding clients through menu planning, pricing, type of service,
china, and wait staff, linen and flower arrangements for their event.
• Responsible for Catering Department weekly labor schedule.
• Selected and cross trained new employees to promote an efficient and cost effective operation
• Developed and implemented financial strategic goals for Catering Department.
• Maintained departmental compliance with Houston ISD’s standards of operation for service, specifically guidelines for food handling,
sanitation, food storage and distribution.
• Maintained all records and reports necessary to comply with government, and accrediting agency standards, regulations and codes.
• Responsible for Department Revenue, Inventory, Food Cost, Financial Statements and Labor cost
• SAP Trained as an Administrator and Requisitioner
EDUCATION
2002 Masters of Hospitality Management, University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management
2000 Bachelor of Science in Hotel and Restaurant Management, University of Houston: Conrad N. Hilton College of Hotel and Restaurant
Management
1994 Certificate of Completion in Culinary Services, Houston Community College
SKILLS PROFILE
Self-starter with strong organizational abilities, excellent time management habits, works well under pressure, adaptable to new work
environments, highly creative and dedicated to perform tasks to completion undaunted when faced with complex challenges.
 SOFTWARE
Microsoft Word  Microsoft Outlook  Oracle - GEMS People Soft and SAP 
EXCELLENT EXCELLENT GOOD
Microsoft Excel  Microsoft SharePoint  Cornerstone LMS 
EXCELLENT VERY GOOD GOOD
Microsoft PowerPoint  Smartsheets  CRM Salesforce 
EXCELLENT GOOD GOOD
Microsoft Project  Concur  Google Docs 
VERY GOOD GOOD GOOD