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Renata Jedrzejewski
Position: Program Manager
CAREER PROFILE
• Over seven years of experience in managing contracts across the Defense,
Law Enforcement and Intelligence Communities
• Expertise in managing and operating CONUS/OCONUS language programs
with multifaceted service areas and competing priorities
• Experienced in managing a diverse workforce composed of individuals from a
wide array of cultural, linguistic, and professional backgrounds
• Developed and implemented standard operating procedures and guidelines
• Managed the preparation and QC of a diverse array of customer deliverables
and performance metrics in conjunction with ATS internal support staff
• Knowledgeable in different types of language services such as consecutive
and simultaneous interpretation, translation, transcription and gist
• Extensive knowledge in the processes of staffing and managing requirements
highly relevant to language service contracts
RELEVANT EXPERIENCE
Acclaim Technical Services (ATS), Reston, VA March 2007 - Present
2012 - Present
Program Manager
• Bid on task orders issued with the best pricing possible for services
• Manage onboarding and managing employees who are supporting the
language requirements
• Maintaining and building relationships with Customers/Clients to ensure overall
service delivery and responsiveness
• Perform Quality Assurance duties by ensuring all reporting is done in a timely
manner, monitoring work schedules and time cards to make sure reporting is
actual
• Develop and implement standard operating procedures and guidelines
• In conjunction with Accounts Receivable preparing deliverables and
performing quality checks ensuring that deliverables are correct and delivered
in a timely manner
• Provide overall direction and oversight of program activities
• Oversee accountability, performance, morale and welfare, and complete
lifecycle support of over 20 ATS employees
• Develop program SOPs in concert with relevant functional areas
• Monitor weekly issues, reports, metrics, and financial data for action
• Troubleshoot identified problem areas

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• Oversee employee processing, to include pre-deployment processing, testing,
and screening
• Oversee Quality Control and Quality Assurance of program processes
• Monitor metrics to evaluate program performance
• Oversee the employee training, retention, and recognition program
• Manage PMO, including Deputy Program Manager and support staff, to
ensure quality and execution of administrative, operational, and managerial
activities
• Accountable for budgeting and allocation of funds, staff, equipment, and
services delivered
2010 - 2012
Deputy Program Manager
• Assisted the Program Manager in the management of assigned employees
with a CONUS and OCONUS presence.
• Responsible for establishing the retention programs.
• Assisted in drafting standard operating procedures and program guidelines
• Ensured that program policies and procedures are being adhered to and
efficiently executed by supporting company functional areas.
• Aided in preparing deliverables as required by the Client/Customer.
• Performed Quality Assurance duties by monitoring time card submissions and
tracking PTO/LWOP in accordance with the contract.
• Assisted in managing relationships between customers or clients to achieve
expected revenue and profit margin goals.
• Acted as an alternate point of contact for contractual management issues.
• Provided research and background information to the Program Manager for
proposal writing.
• On boarded new employees on to the contract and conducted HR briefings
2008 - 2010
Deputy Program Manager
• Assisted the Program Manager in interacting with the employees on Contract
and the Client/Customer.
• Assisted in responsibility for day-to-day operational management of all
activities and tasks performed under an assigned Contract, including
developing, implementing and evaluating program policies, procedures and
standards; determining program service levels and enhancements; monitoring
program budgets; providing technical advice and/or supervision to staff and
other departments, and performs related work as required.
• Assisted in drafting standard operating procedures and program guidelines
• Aided in preparing deliverables as required by the Client/Customer.
• Performed Quality Assurance duties by monitoring time card submissions and
tracking PTO/LWOP in accordance with the contract.
• Assisted in managing relationships between customers or clients to achieve
expected revenue and profit margin goals.

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• Act as an alternate point of contact for contractual management issues.
2007-2008
Operations Coordinator
• Support the VP of Operations and Program Managers in daily and monthly
tasks including welcome packets, new hire packets, briefing new employees
and assisting in completing the human resources paperwork.
• Tracking all programs statistics such as new hires, pipelines and candidates in
process for all programs
• Updating and tracking new employees, making sure performance evaluations
are completed in a timely manner and anniversary dates are acknowledged
• Coordinate all travel for the corporate staff, employees departing on TDY and
candidates travel.
SPECIALIZED EDUCATION and TECHNICAL SKILLS
HIPPA Certified
SHRM Certification – in progress