I am a professional bilingual individual. With more than 20-years experience in the Marketing and Managed Care arena.

1. Patricia DeCamp
Castaic, California 91384
(661) 702-0802
patriciaherbal_09@sbcglobal.net
Summary:
• Over 10 years of progressive supervisory/managerial experience working with for-profit and non-profit organizations
• Leadership and management skills, strong ethical work habits, highly organized and able to handle stress
• Proficient in PC and MAC platforms using MS Word, Excel, Power Point, Lotus Notes and Outlook
• EMR Systems: NextGen and Intergy
• Excellent oral and written communication skills in English and Spanish
• Ability to meet operational deadlines and achieve immediate and long-term goals
• Lead in Analytical Improvement Projects
Education:
• University of Phoenix, Culver City. - Masters of Business Administration/Marketing (MBA/MKT)
• University of Phoenix, Woodland Hills. - Bachelor Degree in Science of Business Management (BSBM)
License/Certifications:
• CAA (Certified Assistant/Healthy Families and Medi-Cal) Active
• CEC (Certified Enrollment Counselor/Covered California) Active
Professional Experience:
Northeast Valley Health Corporation
August/15 – Present
Business Office Manager II/Interim Outreach and Enrollment Manager
Directs and Supervises 26 staff members in the following processes:
• Manage and monitor various grants directed at providing insurance benefits for underserved families including: HRSA, UWGLA and
CCNG Grants ensuring that the staff, working under these grants is meeting the goals and objectives of the grantors.
• Manage the outreach, enrollment, utilization and retention activities for Medi-Cal, Healthy Kids, Covered California and other public
health insurance programs.
• Serve as a co-chair of the managed care meetings providing NEVHC with updates and pertinent information regarding managed care
changes.
• Implement health care marketing campaigns aimed at low income, culturally diverse clientele for outreach and enrollment into public
benefit insurance programs.
• Monitor and supervise the performance of all Business Office Operations staff.
• Supervise the functions and operations of the entire NEVHC Health Center in the absence of the Clinic Administrator, Associate
Clinic Administrator or during heavy workloads.
• Maintain all aspects of the Business Office Department including: Medical Records, Registration and the Business Office, according
to established NEVHC policies and procedures and within the California and Federal laws and regulations.
• Reconcile encounter forms/electronic billing for all patient encounters and direct for processing within the appropriate timeframe.
• Prepare daily deposits, ensure bank deposits are made daily, and send all applicable documentation to the Accounting Department.
• Follow up on overdue accounts, documenting conversations with patients in the practice management system.
• Resolve patient billing problems and respond to inquiries from third party payers.
• Prepare and participate in audits and site visits.
• Supervise the release of patient information, ensuring compliance with HIPAA and NEVHC's policies and procedures.
• Assign and review work for accuracy, completeness, service standards and compliance with program requirements.
• Provide training and guidance to the staff as needed.
• Manage and conduct staff performance evaluations and reviews including recommending disciplinary action as required.
• Prepare and monitor staff scheduling.
• Develop and maintain billing and pragmatic knowledge, leadership, supervisory, team building, and process improvement skills
through seminars, workshops or other forms of training/education; comply with all mandatory training requirements.
• Participate as a member of NEVHC's management team; promote the Health Center's goals and philosophies to staff; participate in
committees; and actively cooperates with others in support of the Health Center's goals.
• Develop and maintain a working knowledge of NEVHC's policies and procedures; interpret policies and procedures for others.
• Research, gather and analyze data and prepare reports for review and action by managers.

2. Northeast Valley Health Corporation
Oct/13 – May/15
Consumer Relations Coordinator
• Performed a variety of services and duties related to patient eligibility in different public programs.
• Conducted outreach/in-reach activities to publicize available health care options and services to potential clients.
• Conducted presentations and education activities at WIC sites, health centers, school campuses and Head Start Programs.
• Conducted family financial screening to determinate eligibility for free, low or reduced cost health coverage.
• Assisted patients with inquiries regarding managed care or public benefits plans.
• Assisted clients in completing applications for different health plans and preparing documentation for eligibility purposes.
• Assisted clients with their health insurance benefits ensuring retention.
• Linked patients and families with third party payer programs and health benefit services.
• Informed patients of company’s credit and collections policies pertaining to specific health programs.
• Established new patient accounts and records.
• Utilized available electronic systems to assist families with their enrollment process.
• Established and maintained liaisons within community based organizations and health plans to ensure membership retention and
increase enrollments.
• Participated in trainings regarding the Health Reform Act/Covered California to obtain the proper certifications.
• Participated in all safety programs including: Emergency Response Team, Data Collection and Infection Control Prevention.
• Participated in meetings to advocate for patient’s services and to improve clinic services.
• Coordinated and worked closely with the on-site Clinic Administrator and Business Office Manager to resolve patient’s problems,
complaints and grievances related to patient’s benefits.
• Explored opportunities to collaborate with other agencies in promoting the Covered California Health Campaign.
• Prepared pragmatic reports to ensure targeted goal achievements with grant requirements.
Forest Lawn Memorial Parks and Mortuaries
Feb/13 – Sept/13
Glendale Sales Office Manager – Advance Planning
• Ensured that the sales operation Glendale site works smoothly and efficiently for the Advance Planners to increase sales and provide
good customer service and carry on the legacy of Forest Lawn with respect and integrity.
• Ensured that all Deeds were sent to the Glendale Region for the purpose of delivery to the families.
• Reviewed all property contracts and insurance applications submitted by Advance Planners for accuracy, validity of the lead source,
and accounts for all funds submitted.
• Interfaced between Advance Planners and the Funeral Planning Insurance Company designated by Forest Lawn, about newly issued
and existing policies as well as resolving any problems related to the Advance Planners client’s families.
• Ensured the security and confidentiality of data and client information.
• Ensured dissemination of information to the Advance Planners, on any updates and/or changes of company’s protocols.
• Assisted in the development and implementation of policies and procedures.
• Reviewed in a timely manner all commission statements, sales unit’s reports as well as any other related reports.
• Worked with Advance Planners and Customer Services Department to resolve any customer service disputes.
• Entered all advance cemetery and advance funeral sales transmittal figures submitted by each region and submitted the reports by the
due date. Verified and made sure all figures submitted were accurate and matched the daily sales figures.
• Managed departmental and petty cash budget. Tracked all expenditures and submitted a petty cash status reported every month or
sooner if needed to replenish the petty cash box.
• Assisted Regional Sales Manager with the organization of events, ensured that the displays and marketing materials needed were
available and in good working order.
• Helped to support data base management for marketing purposes, as well as managed special promotional events.
• Scheduled and conducted monthly safety meetings.
• Managed, procured, and approved of all supplies necessary for the office.
• Review and approve time sheets, input and transmit Bi-monthly payroll.
Service Corporation International
Apr/12 – Feb/13
Community Service Trainer-LA Market
• Developed marketing protocols for the Family Community Services Counselors within the Los Angeles County and
Palmdale/Lancaster areas.
• Conducted on-site training classes and established appropriate evaluation methods to ensure successful training methods.
• Developed strong relationships with Managers and Leaders within the organization to create more effective training methods to
increase revenue.
• Implemented clear objectives for desired training outcomes and appropriate evaluation methodologies for new training strategies.
• Organized training materials and lessons learned in a manner that allows them to be shared with affiliates across the organization.
• Conducted training, in English and Spanish, on Interment Verification for the administration and sales employees and the
maintenance crew.

3. • Conducted training for on-line operational processes including contract entry and management of sales leads.
QueensCare Family Clinics
Jan/11 – Jun/11
Clinic Manager
Directed and Supervised 45 staff members in the following processes:
• Managed and supervised the administrative operations of the clinic.
• Continuously improved operational projects such as: Extension of the lab and cycle appointments.
• Ensured that both Front and Back office processes ran smoothly and that patients were attended in a timely manner.
• Handled and resolved patients’ complaints/grievance as per clinic policies and procedures.
• Inquired about opportunity to collaborate with other agencies in promoting the clinic services.
• Ensured dissemination of information to the clinic staff, providers and other divisional managers on any updates and/or changes of
clinic protocols and operations.
• Participated in management, staff and quality assurance meetings and other meetings as required.
• Supervised patient billing/certification procedures for all clinic services.
• Assisted in the development and implementation of special clinic projects such as: Quality improvement projects, medical records
audits, and staff training patient cycle time (achieving lower cycle time).
• Maintained HIPPA and OSHA compliance at all times.
• Indentified, monitored and recommended individual staff training needs.
• Coordinated community events and information in conjunction with the Marketing Director and other Departmental Managers.
• Assisted in the development and implementation of policies and procedures.
• Achieved and improved provider productivity goals of 22 patients per day.
• Implemented internal control measurements to reduce reportable safety incidents by 10% from previous years.
Crystal Stairs, Inc.
Jan/07-July/09
Outreach and Enrollment Manager/Interim Contracts Manager
Directed and Supervised 45 staff members in the following processes:
• Managed timely authorizations of provider contracts while maintaining compliance with contractual requirements as stipulated by the
State and Federal regulations and agency policies and procedures.
• Implemented quality control procedures to assure accuracy and efficiency in contract authorizations, reducing errors from 50% to
5%.
• Maintained Contract Department work standards at cost effective levels.
• Conducted prudent fiscal management of budget to control expenses.
• Prepared weekly production and work standard reports and assured goals and employee performance standards were met.
• Worked with Quality Assurance Unit and Fiscal Department to design, implement and maintain an audit process to assure fraud
prevention.
• Implemented cross training between the Contracts and the Outreach and Enrollment Departments helping to maximize cross
departmental reliability and functionality.
• Conducted fair and impartial performance appraisals.
• Participated in quality improvement projects such as: cost reduction, creation of a calling queue, time analysis and cross training.
• Managed marketing strategies, aimed at recruiting new families for the Child Care Alternative Payment and California Department of
Education Programs.
• Implemented quality control procedures assuring accuracy and efficiency in contract authorizations reducing errors from 50% to 5%
• Implemented systems in which the case load was evenly distributed between the case managers, increasing it from 50% to 95%.
• Increased enrollment retention from 50% to 95%
• Implementation of retention activities by working with other department managers.
• Increased efficiency by reducing intake and enrollment errors from 50% to 5% by implementing quality control procedures.
• Planned and executed department budget to ensure marketing strategy activities and maximize enrollments.
• Reduced costs by 50% as required, by evaluating departmental staffing resources and complying with company needs.
• Implemented electronic authorizations, reducing intake process from 1-hour to 20-minutes.
• Improved customer service by evaluating calling queue procedures and increasing calling queue activity from 50% to 95%.
• Developed marketing materials, in English and Spanish, for outreach and enrollment activities such as: flyers, forms and data reports.
• Created marketing campaigns and instructional DVD’s to increase participation in the Childcare Program and public presence within
the community.
• Worked with staff in their personal development program by defining job activities, establishing personal goals and providing
specific expectations for the department productivity.