1. Christopher Jason H. Calaminos
Address: 72 A Dr. Pilapil St. Sagad Pasig City
Mobile: (977)402-4213
Email: jcchizon@gmail.com
WORK EXPERIENCE:
September 2015 – Current
Senior Product and CCT Trainer
Transcom [PayPal]
Job Description
• Conduct new hire classes for language, product, and soft skills training.
• Conduct Train – the – trainer (T3) sessions to ensure compliance of the set program
standards.
• Conduct Leadership Training
• Plan, prepare, and deliver courses/training according to the training package or
curriculum.
• Conduct Proficiency assessments for trainees.
• Provide effective coaching and feedback to trainees as part of their classroom and
nesting learning experience.
• Facilitate and attend call calibration sessions.
• Attend round table sessions to ensure calibrated approach and to discuss trainee
performance evaluation.
• Coordinates with Training Leads for CCT/PST and Nesting requirements and
deliverables.
• Extracts completion reports from client share point sites.
• Generates and sends completion reports for all client functions.
• Creates and maintains trackers for all client functions.
• Meets with OPS regularly to discuss program updates and participate in identifying
program needs.
• Conduct TSL/SME certification training.
August 2010 – February 2014
Product and CCT Trainer / Learning Specialist II, Point of Contact (BAU and Trainer
Performance Evaluation)
TeleTech [Telstra]
Job Description
• Monitors and Evaluates Trainer’s Performance
• Provides consistent coaching to both full time and temporary Trainers
• Conduct Train – the – trainer (T3) sessions to ensure compliance of the set program
standards.
• Version Control: Makes sure that the materials used are up-to-date.
• Meets with OPS regularly to discuss program updates.
• Coordinates with the support team for program projects.
• Facilitate team meetings.

2. • Plan, prepare, and deliver courses/training according to the training package or
curriculum.
• Provide flexible learning and assessment strategies which will meet the learning needs
of a range of students.
• Facilitate new hire classes for language, product, and soft skills to prepare trainees for
production in different sites.
• Guides the trainees during their nesting period before transitioning to operations.
• Confidentiality: Particularly on student records.
• Conduct Proficiency assessments for trainees.
• Extracts completion reports from client share point sites.
• Generates and sends completion reports for all client functions daily, weekly and
monthly.
• Creates and maintains trackers for all client functions.
January 2008 – January 2009
Mentor
Sitel Philippines [SEARS]
Job Description
• Evaluates the calls of CSRs/Sales Consultants and coaches them based on their
performance.
• Provides feedback to CSRs/Sales Consultants and their TLs based on their evaluations.
• Ensures that CSRs/Sales Consultants speak professionally while talking to their
customers by creating modules and rolling these out to them.
• Meets with OPS regularly to discuss program updates.
• Coordinates with the support team for program projects.
• Facilitate team meetings.
• Facilitate call calibration sessions.
• Goal setting and action planning.
February 2007 - December 2007
Escalation Desk Representative
ICT Marketing Services [WAMU – Washington Mutual]
Job Description:
• Ensures resolution of any banking issues by taking over escalated calls of Customer
Service Representatives.
LEADERSHIP EXPERIENCE:
Lead Mentor (PayPal)
• Lead daily meetings with team mentors.
• Oversee a group of mentors and ensures calibrated approach.
• Create learning experiences that equip new and long-term employees to excel in their
work environments through expert classroom instruction, on-floor mentoring and one-to-
one skills and behavior coaching.
• Conduct weekly performance calibration.
• Creates reports and coordinates with Operations and support team regarding requests,
queries, and schedules of coaching/training sessions.
TeamPoint of Contact (Telstra – Residential Billing)

3. Job Description:
• Analyzes monthly trending of the team’s performance and creates Team Performance
Reports.
• Manages team trackers and ensures that daily, weekly, and monthly targets are met.
• Creates reports and coordinates with Operations and support team regarding requests,
queries, and schedules of coaching/training sessions.
• Trains new hire coaches and prepares them for Point of Contact roles.
TeamPoint of Contact (SEARS)
Job Description:
• Analyzes monthly trending of the team’s performance and creates Team Performance
Reports.
• Manages team trackers and ensures that daily, weekly, and monthly targets are met.
• Creates reports and coordinates with Operations and support team regarding requests,
queries, and schedules of coaching/training sessions
• Trains new hire coaches and prepares them for Point of Contact roles.
TRAININGS RECEIVED:
• Trainer 101 - Teletech
• Client: Telstra Facilitation Workshop Certified
• Client: PayPal Trainer Certification – Account Certified
• Teletech University Online Courses: Leadership and Facilitation
• G.E.M (Grow, Enhance and Motivate)
• GROW Model
• QBBC – Quality Behavioral Based Coaching
• Sales and Online Billing Training
• Credit Management Training
• CCF (Customer Conversation Framework)
• TAG (Take Ownership, Action Commitments and Get it Right the First Time)
• Facilitating Team Meetings
• Customer Experience Satisfaction
• NPS (Net Promoter Score)
• WAMU [Washington Mutual] Product Training
• SEARS Product Training
• Telstra Residential Billing Product Training
• Telstra Digital Chat Support Training
COMPUTER SKILLS:
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft Power Point