1. ALEXANDER SHARP
alexsharp686@msn.com 07875686029, 30, Villiers House, Clarendon Avenue, CV32 5PR
EDUCATION
2009 – 2012 BSc (Hons) Environmental Science, University of Portsmouth –
Degree Classification First Class.
Degree focussed on supplying knowledge on the whole environmental industry with a bias on a strong
science foundation. Both field and laboratory work were fully integrated into the environmental
science programme.
 Project planning and the management of resources.
 Working in large and small groups within the field or for laboratory work using advanced
communication skills.
 Advanced data analysis using scientific programs as well as an advanced working knowledge
of Excel, Word and PowerPoint.
 Work independently, setting my own deadlines and managing my time when under pressure.
 Multiple field trips including a 16 day research project to Belize, where data collection and
management skills were crucial. Produced a report which partly focussed on climate change
issues.
2006 – 2009 Kenilworth School, Kenilworth
 3 A-levels including Mathematics, Biology, Geography
 2 AS levels including Economics and General Studies
 10 GCSEs including Mathematics, English, Chemistry and Spanish
EXPERIENCE
January 2016 – Ongoing Assistant Fresh Foods Manager for Waitrose
January 2015 – January 2016 Assistant Customer Service Manager for Waitrose
 Lead, motivate and develop the Customer Services team in line with the company values to
maximise employee engagement.
 Experience of managing cost to an agreed budget and working on initiative to improve overall
cost base.
 Review current Customer Service processes, challenge and suggest improvements where
necessary.
 Completed Duty Manager Training. Regularly Run the Branch in the absence of the Branch
Manager.
 Line Manager to 95 Partners. Responsible for Compliance Checks, Hours Budget, Pay,
Holidays, Rotas, Appraisals, Disciplinary, Recruitment, Interviews and Training.
 Experience in Future Planning – Seasonal requirements, New systems, New management.
 IT Specialist for the Branch – maintenance of equipment, management of engineers.
 Temporary Section Manager for 4 months in the absence of Line Manager.
 Advanced communication skills between all levels of the Management Hierarchy.
 Attended external courses to aid the role of a Customer Service Manager, including
situational management between employees and customers.
 Actively participate and contribute to internal affairs and projects, weekly meetings providing
insight and reports.

2.  Build strong relationships with internal sections and external stakeholders to ensure
interdepartmental processes are followed.
January 2014 – January 2015 Assistant Operations Manager for Waitrose
 Responsible for Pay, Holidays and Rotas.
 Increased the accuracy and completion of Layouts, Cleaning and Point Of Sale.
 Actively managing completion and standards of compliance checks, resulting in the section
operating at a higher standard of overall compliance.
 Supervised Partners Development through mentoring, training, annual appraisals and
development plans.
 Headed the implementation of John Lewis Click and Collect into Branch.
 Achieved increased team efficiency through superior team building and management skills.
September 2012 – January 2014 Team Leader for Waitrose
 Increased responsibilities within the company such as ordering stock and training new
partners.
 Modifying excellent communication skills through active listening.
 Providing constructive feedback to help the learner understand the process and result.
 Effectively supported the line manager in developing the team and managing situations.
June 2011 – September 2013 Numerous Volunteering Roles including work for Warwickshire
Wildlife Trust, Portsmouth City Council and EcoWeek
 Involved in developing a Management Plan for Portsmouth City Council.
 Working in sensitive environments while minimising environmental damage.
 Important on-going assessment of safety for humans and the environment.
 Adapting communication of environmental issues to a younger audience.
2007 – 2010 Administrative Assistant for Unique Financial Services
 Worked in a client based industry. Negotiating, dealing with telephone enquiries and being
courteous to clients. The first point of call for clients.
 Trained in office systems, operating a switchboard and taking messages.
HOBBIES AND INTERESTS
Duke of Edinburgh
 Completed Gold, Silver and Bronze – Developed key teamwork and problem solving skills
which are essential for a Gold expedition. Develops initiative, reacting to situations and
minimising risks.
 Secured a large grant to assist in the funding of the expedition.
Sports
 Captained Football, Athletics and Softball teams both at University and School – sport has
developed many skills, particularly leadership and communication skills.
Full Clean Driving Licence/Own Car
References available on request