2. A little pinch of my personality
.
Work Experience Summary
Help Desk Operator Ecolog international, HKIA, Kabul, Afghanistan.
• Direct and manage 100+ calls in queue per shift to improve call flow.
• Keep records of customer interaction, recording details of inquiries, complaints, or comments, as well as actions taken.
• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service
requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required
information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Create work orders/cm’s (corrective maintenance) and PPM (planned preventive maintenance) as required for each department with
the BFIM.
• Carry out monitoring of FN (FastMaint) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritized
and categorized in line with contractual KPI's and SLA's.
3. Hospitality & Bar/restaurant Manager Zohak Village Business Park & Resort Hotel, Kabul, Afghanistan
Manager duties
• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to
cultivate a regular customer pool.
• Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate
hazards and dangers in the workplace.
• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the local market.
• Create a comprehensive business plan for the restaurant that considers the market, local competitors, sales revenue and expenses.
• Maintain all accounting, cash, bar/food/inventory cost and administrative controls.
• Orchestrate recipe/menu development based on client trends/preferences and seasonal considerations: sources-vendors and
negotiate inventory costs.
• Complied with all health and safety standards.
Hospitality & Front desk Manager Zohak Village Business Park & Resort Hotel, Kabul, Afghanistan
Manager duties
• Induction and training of all new staff to agreed standards
• Overseeing e-learning of all reception staff
• Ensure adequate staffing levels, approve annual and other leave, and organizing rotations ensuring all functions are covered as
required.
• Dealing with more complex enquiries from patients including informal complaints relating to reception functions.
• Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as
appropriate.
• Managing day to day issues that may arise within the team or with individuals
• Regularly evaluate quality of individual and team performance
• Bi-monthly 1-2-1 reviews with all reception staff
• Bi-monthly team meetings
• Supporting the annual appraisal process for reception staff
• Manage their LinkedIn account and helped with recruiting.
Administrative duties
• Answering and directing incoming calls from office and guests
• Informing guests and potential clients of hotel rates and services
4. • Make and confirm reservations for guests and ensure proper room allocation
• Registering and checking guests in and confirming relevant guest information
• Verify guest's payment method and also verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms and office spaces
• Maintaining clear and accurate records of guest room bookings
• Computing all guest billings, accurately post charges to guest rooms and house accounts
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Enforcing rules and policies of the business park and hotel
Business Development Manager Scholar Worldwide Fze, Dubai UAE
• Iwastaskedwithbuilding Scholar World wide’s market position and increase the company’s market share by locating, developing,
defining, negotiating, and closing business relationships.
• Improves the company’s reputation and ensures to retain that image by continually enhancing the company’s performance and online
presence.
• Assisting with workshops and training sessions (an example of one was with Dubai Silicon Oasis Authority Emiratization Creativity Lab
incentive 2015).
• Coordinated travel needs, schedules and meetings and developed documents and monitor production activities.
• Travelled with the CEO to take notes or dictation at meetings or to provide general assistance during presentations.
• Adhere to data collection and management procedures to prepare, collect, record and input data.
• Coordinated with external vendors and schedule appointments.
• Handle new projects set up and take off and support preparation of close out documents.
Marketing & Administrative Coordinator The Human Resources Forum (THRF), (non-profit) Dubai UAE
• Developed and implemented selected marketing initiatives for the Forum.
• Responsibleforhandlingawiderangeofincomingcallsandfacetofacemeetingswithmembers.Also,inchargeofresolvingallinteractionspositivelyandtothe
member’scompletesatisfaction.
• Developed and maintained the website; kept site content fresh and updated in coordination with the outside web designer.
• Monitored production of marketing materials to ensure consistency and appropriateness.
5. • Coordinated, reviewed, edited and designed responses to request for Proposals and partnerships.
• Oversaw planning and execution of client seminars, Workshops, events, Coaching programs and panel participation.
• Successfully conduct Internet and marketing research for aggressive client retention and bring onboard new members both individual
and corporate membership.
• Maintained oversight of the Forum’s marketing database of over 3,000 members.
• Charged with vetting and acquiring speakers for the THRF events and workshops.
• Managed day to day Finances and petty cash, and coordinate with auditors on THRF audit report.
• Responsible for follow ups with members on payment collection and ensured that proper follow up procedure were managed.
• Processed visa and official documents using the TECOM online system and correspondent directly with the TECOM authority on renewal
of lease/THRF license renewal.
• Kept accurate records of discussions and correspondence with members/business partners.
• Processed new client accounts, maintaining member’s accounts, implementing changes to existing accounts, and filing documents and
other paperwork.
• Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for committee members.
• Communicated directly and on behalf of the Chairman/ Committee when required.
• Attended meetings and Skype calls to take minutes and follow up on actions agreed to be taken.
• Research new equipment purchases and recommend Chairman’s consideration.
Back Office accountant & Assistant to Finance Manager Gen Africa Asset Management, Nairobi Kenya
• Provided administrative support to Finance Manager in a timely and courteous manner.
• Arranged for and managed material for Finance Director’s meetings with staff and clients which required initiative, industriousness and
the ability to work to tight deadlines.
• Organized the details of special events, travel arrangements, corporate agendas and itineraries.
• Also assigned to Business Development Manager to prepare reports and Bids quotations for potential clients.
• Planned and coordinated luncheons and developed presentations for related on-and off-site meetings.
• Liaison between all internal departments to ensure proper communications and reporting practices.
• Prepared portfolio information on stock prices (NSE) and prepared a report and analysis for Senior Management.
• Coordinated and maintained weekly attendance and annual vacation records on 32 departmental employees.
• Came up with a system for the Finance Manager for the external audit’s quarterly audits (FRAG 21).
• Coordinating interview sessions and interviewing potential employees/interns on behalf of Finance manager.
• Created and maintained the re-design of customer database which streamlined the company’s contact management activities and investment
criteria.
6. • Plus, when required screened telephone calls, inquiries and requests from visitors and clients and maintained diaries and made
appointments for the Finance Manager.
Brand Assistant MediaSpax Advertising, Nairobi Kenya
• Designed and helped launch campaign for Queen Bee florists (a flower company and Southern Comfort a restaurant and evening bar).
• Researched and studied market trends :- such as what Kenyan’s can relate to in the advertisements, what we are hoping to achieve and what
our competitors popularity is in the market whether their reach their targets.
• Led client marketing strategy, re-branding and repositioning team, including supervising creation of corporate ID package, advertising,
collateral, direct mail and other creative materials as well as media plan and budget.
Assistant Manager Skratchaholics, Nairobi Kenya
• Implemented a more effective system for the senior management meetings and reconciled expenses and general administrative duties.
• Assisted in designs for group logo and merchandise by coming up with the final image that would best represent the group.
• Formulated and timetabled events including travel and transportation for the employees to various destinations.
• Preparation of comprehensive reports after each function/ event held and submitting reports for review by Management.
References
Rasimi Vullnet Facilities Manager at Ecolog Afghanistan, Mobile: +38976462435
Arnie Campbell Hotel & Business Development Manager, at Zohak Village Hotel & Resort Mobile: + 44 07916163602.
Email: vetarniec@yahoo.com
Aiira Villanueva Zohak Village Hotel & Resort, Mobile: +639217696778. Email: airria_villanueva@yahoo.com.
Bernadette Lelina, Former Senior Administrator at The People Partnership, Mobile: +639152511342, Email:
adette@fairhiringinc.com.
Mubeena Mohammed, CEO of Scholar Worldwide Fze- Mobile: (+971) 0505597234 Email: m@scholarconsultants.com
7. My rates
Per hour is: minimum $25
Hours available: based on what you are looking for and the pay
