1. E r i c a K . R o b e r t s
207) 831-8020 1487 Washington Ave.
Ericarob1971@yahoo.com Portland, ME 04103
C u s t o m e r S e r v i c e &
A c c o u n t s R e c e i v a b l e P r o f e s s i o n a l
Extremely determined, outgoing, and trustworthy Professional has combined experience in providing
operations management & leadership and administrative support. Reliable candidate is currently looking
for a challenging role as a Customer Service Professional within Accounts Receivable, ideally with a
dynamic and progressive industry leader.
Exceptional communication and interpersonal skills make the candidate successful in working with clients,
staff members, and other professionals across different job levels. Highly organized professional
demonstrates key abilities in leadership, management, customer service, analysis, planning, critical
thinking, communication, organization, training, as well as problem solving. Effectively contributes towards
organizational achievement, thrives in demanding team environments, professionally deals with
increased challenges, and excels under pressure.
 Credit Counselor & Review Specialist  Skillful in Organization & Multitasking
 Customer & Operations Management  Task & Detail-Oriented Team Builder
 Account Reconciliation  Third Party Collection Laws
C a r e e r H i s t o r y
WEX, INC, South Portland, ME 2005 - 2015
Government Portfolio Analyst
Consumer Credit Counseling of Maine, South Portland, ME 1998 - 2005
Operations Assistant (1998 – 2001)
Credit Counselor (2001 – 2005)
P r o f e s s i o n a l E x p e r i e n c e
 Established strong working relationships with the management team and staff, creating a cohesive and
productive team in a deadline-driven setting; organized and oversaw scheduling, appointments, and
posted customer payments.
 Created and managed monthly reports; reviewed and analyzed consumer credit reports; handled
inquiries and trained consumers on agency services.
 Counseled individuals and families on personal financial manners, debt management and housing
counseling issues; quickly resolved all customer related issues.
 Delivered complete account reconciliations and process adjustments; oversaw billing, payment
allocation, collection and activity reports; managed data entry, and ensured documentation was as
required within policy and procedural guidelines.
 Oversaw the billing system, ensured it was up to date at all times; audited customer accounts and
investigated non and delayed payments and various client account problems.
T e c h n i c a l S k i l l s & N o t a b l e H i g h l i g h t s
Microsoft Office Suite  PeopleSoft  Tandem
Certified Credit Counselor, 2001; Certified Credit Review Specialist, 2001
Winner, Presidents Club, 2009; Recipient, Various Monthly Spot Awards
References Gladly Provided Upon Request