Resume

1. Armando Francisco Ramirez
2402 W Cortland Ave Fresno, CA 93705
Phone: (559) 274-3995
Email: armando.f.ramirez@gmail.com
Summary of Qualifications: 10 + yearsof experience with a strongenvironmentalawareness, excellent
writing skills, andthe ability to find innovativesolutions. Anenergetic team leader, able tocommunicate
effectively with people of all ages andbackgrounds, towork collaboratively to resolve problems, andto
motivateteam membersto achieve personal andorganizationalobjectives. Strongbackgroundin
marketing, businessdevelopment, planning, andprojectmanagement.
Skills:
Event Planning Auditing Microsoft Office tools including:
Training Superior Communication skills Word
Budgeting Risk Mitigation Outlook
Quality Assurance Time Management Excel
Policy Analysis Research and Adjustments Power Point
Related Experience:
June 2015 - December 2016 Independent Contactor, operating as Budweiser Signature Draught
Ambassador for Fusion Marketing- Fresno, CA.
Worked closely with three beverage wholesalers in the Central Valley, California; Fresno, Visalia, and
Bakersfield, CA. Track record of collecting and analyzing information on Excel and implementing
actions with a view to meet goals. Tasked with logistics and coordination of weekly promotional events
within specified accounts,product promotion, account observation and training, and other such related
tasks that may be reasonably requested by the Company. Build and sustain business relationships with
key accounts. Respond to customers’ feedback regarding the brand and handle any complaints by
ensuring that disgruntled customers leave content. Act as a bridge / liaison between sales departments and
vendor representatives.
June 2013- June 2014 Program Coordinator- Entrepreneur Mentor Program, California State University,
Fresno- Fresno, CA
Managed assigned daily program operation for meetings, field trips, and program activates. Prepared and
distributed materials for use in the implementation and maintenance of the program. Carried out polices
established by the mentor committee and management to ensure the program functions according to the
best practices of professional development. Interviewed potential candidates for the program and facilitate
selection and matching with a mentor. Met individually with students to mentor them, giving them on-
going support and training as needed.
Leadership Experience:
July 2007 – August2013 CSR Supervisor- National Service and Solutions, Bank of America- Fresno, CA
Executed complex or escalated research and maintenance calls from customers and internal partners
providing seamless delivery of service. Handled inquiries from other financial institutions, providing
status and updating cases to bring final resolution to posting defects. Performed maintenance on cashier’s
checks and money orders that were issued by the banking centers. Worked on resolving escalated online
banking issues, this included technical. Provided coaching to new and less experienced employees. This
position required me to solve problems and investigate/resolve a wide variety of issues and requests that
include gathering additional information, setting expectations and working with other support
organizations to fulfill requests. Held accountable for the successfulresolution of all customer requests.

2. Other Experience:
July 2004- June 2007 Customer Service & Sales Specialist,Bank ofAmerica,Fresno,CA
Provided customer solutions by providing seamless delivery of service, sales and/or fulfillment requests,
answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple
products and ability to deepen or retain relations through service and sales. May be required to solve
problems and investigate/resolve a wide variety of issues and request that include gathering additional
information, setting expectations and working with other support organizations to fulfill request.
Accountable for the successfulresolution of all customer requests.
Education:
2009-2015 (Fall) California State University,
Fresno
Bachelor’s Degree in Business
Administration-
Management/Entrepreneurship
2001- 2009 Fresno City College Associates Degree in Associate in
Arts
Leadership Opportunities: Hispanic Business Students Association (HBSA) Vice President
Entrepreneur Mentor Program (EMP) Mentee/Program Coordinator