George Ngo has over 25 years of experience in banking and financial management. He holds three postgraduate degrees and seeks a management position where he can utilize his leadership skills. Most recently, he worked as a licensed personal banker at SunTrust Bank where he received performance awards. He has extensive experience as a branch manager and regional operations manager at several banks in Florida.

1. George Ngo
525 East Jackson Street Unit 302 Orlando, Florida 32801
Phone: (407) 451-0361 Fax: (407) 658-7574 E-Mail: Georgengo@aol.com
Objective
To obtain a Management position with a dynamic organization where I can use my energy and skills to develop,
motivate, lead and encourage employee productivity.
To obtain a position in sales where I can fully utilize my outside sales experience, marketing knowledge and sales
management skills to increase profits and bolster growth
Experience
SunTrust Bank- Central Florida January 2011-December 2013
Licensed Personal Banker
 Provide an industry leading client service experience through assistingand supporting aspects of the
development and expansion of new and existing client relationships by utilizing resources to conduct
effective consultative client conversations, providing financial solutions that meet client needs such as deposit
and credit and including all product and service lines and referring to other line of business partners
(Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services) for
additional business growth opportunities.
 2012 Gold Performance Excellence Award Recipient
 2013 Platinum Performance Excellence Award Nominee
Old Southern Bank- Central Florida
Vice President- Branch Manager July 2008 - December 2010
 Responsible and accountable for directing and administering, through subordinate personnel, a Banking
Office to achieve profit, growth and customer service objectives through the development of deposits, asset
and fee based services.
 Responsible for providing employees timely, candid and constructive feed back; developing employees to
their full potential and providing opportunities that enhance employee career growth; recognizing and
rewarding employees for accomplishments.
Fifth Third Bank, Tampa Florida November 2004 - June 2008
Assistant Vice President- Regional Risk and Administration Manager
 Manage and support retail banking center operations for risk management and fee income generation. Goals
in all areas of Risk Management, Profit and Loss/Income Generation, and all aspects of Retail Banking
Operations and Servicing.
First National Bank of Florida, St. Petersburg- Clearwater Florida June 2002 - November 2004
Vice President, Regional Operations Manager
 Responsible for monitoring and resolving operational issues as well as assistingwith branch operations,
training development and implementation of bank policies with sixteen (16) banking locations in Pinellas
County.

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 Actively involve in the internal control program and auditing process. Review Branch security measures and
ensure proper cash handlingand reconciling.
First National Bank of Naples, Naples FL July 1999 – June 2002
Assistant Vice President, Branch Operations Officer
 In charge of hiring, training, evaluating and scheduling staff of 15. Effectively handle and resolve a broad
range of employee concerns.
 Oversee all business operations in accordance with company polices and banking regulations. Maintain
appropriate staffing levels and motivate sales efforts.
 Actively involve in bank-wide strategic planning and budget.
 Plan and implement new credit and deposit opportunities while maintaining high levels of customers’
satisfaction and minimizing loss exposures.
 Prepare reports on over all cross sales activities and other operational aspects of high volume in deposits
banking center.
Bank United FSB, Naples FL January 1997 – June 1999
Assistant Vice President, Branch Manager
 Directly supervise two New Account Representatives and three tellers.
 Oversee operational procedures; opening and closing, preparing profit/sales reports.
 Actively work in conjunction with business bankers, commercial lenders, and mortgage originators.
 Interact extensively with prospective clientele in new market to successfully generate new businesses for a
new bank branch office with only one location in Naples.
 Responsible for new business development, product marketing and existing account retention in the market
in which the De novo bank had limited market presence.
NationsBank/ Bank of America, Naples FL June 1994 - December 1996
Branch Manager
 Oversee sales activities at branch levels.
 Directly responsible for cross sales opportunities, staff motivations, sales trainings and coaching.
 Consistently maintain client satisfaction.
 Increase business potential by prospecting clients. Develop and apply customized sales presentations to
branch staff and to other branch personnel.
Barnet Bank NA, Fort Myers and Naples FL March 1991 to May 1994
Operations Manager
 Effectively manage teller line personnel of seven staff members, which include hiring, evaluating teller
performances, conducting coaching and disciplinary activities if necessary.
 Directly involve in developing and maximizing non-interest income through fees and service charges and
minimizing loss exposures.
 Conduct and maintain periodic compliance training protocols for branch personnel.

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Education
 University of Central Florida- Orlando Florida August 06, 2011
Master of Science- Human Resources and Labor Management
 Florida Gulf Coast University May 03, 2002
Master of Business Administration, Finance
 University of South Florida May 01, 1998
Bachelor of Arts, Business Administration
Skills
Diversified background in retail banking branch operations with managerial positions at major Financial
Institutions in Florida.
Efficiency with all related procedures and terminology in retail banking and investments. Proven record of
absorbing new concepts easily and adapting to changes and demanding situations.
Exceptionally strong interpersonal and teamwork skills.
Computer literate; efficient with Microsoft office applications,Word, Excel, Power Point, Publishe
Possess three postgraduate degrees.
References
Kelly Gregory- Taylor Morrison Homes Relationship: Former Supervisor
Telephone (407) 782-2615
Email: KellyGFlorida@aol.com
Eddy Balzac- SunTrust Bank- Central Florida Relationship: Former Co-worker
Telephone: (321) 696-1123
Email: Balzac.Eddy@Suntrust.com
Debbie Beers- Citizens Bank of Florida- Winter Park, Florida Relationship: Former Supervisor
Telephone: (407) 405-0292 or (407) 620-6398
Lilly Hernandez- Centennial Bank- Central Florida Relationship: Former Co-worker
Telephone: (407) 371-6800
Email: LHernandez@my100bank.com