1. 4 0 1 6 HO P K I N S T R A C E L A N E , Z E B U L O N , N O R T H C A R O L I N A
P HO N E 9 1 9 9 9 5 - 4 2 5 5 • E - M A I L G N L 4 0 1 6 @ A T T . N E T
E L I Z A B E T H R . S A N D E R S
OBJECTIVE
Highly motivated retail professional with strong customer focused
leadership. Excellent ability to identify and resolve issues to maximize store
performance. Specializing in motivating and empowering staff to develop
responsive leadership team. Dynamic, responsive strategies to effectively
manage P&L, shrink/loss, and cost control in stores varying from $5M to
over $15M.
PETSMART INC
2010 – 2016 Durham, NC
Store Manager
Direct daily operations in leading pet retailer generating more than $5M in yearly sales, leading
a team of four managers and thirty associates.
+ Inspired and empowered leadership and associatesto meet and
exceed sales and metric goals.
+ Developed merchandising plans to execute changes within
company timelines to achieve revenue and vendorsatisfaction.
+ Established community outreach relationships with
animalshelters and organized in-store pet adoption events to
maximize pet adoption goals through PetSmart Charities.
+ Recruited, hired, trained, and mentored more than 30 associates
andassistant managers, achieving low turnover and
developingtalent to be promoted.
+ Championed new and existing company initiatives to achieve and
exceed company vision.
+ Instilled enthusiastic commitment to customer
satisfaction,associate and pet safety, and store services
results,leading the district in many metrics.

2. KOHL’S
2009 – 2010 Wake Forest, NC
Store Manager
Oversee and direct operations in 88,000sq ft store generating over $15M in yearly sales.
Mentoring and leading a team of three executives and approximately 180 managers and
associates.
+ Successfully grand opened new Wake Forest locationwith
positive metrics across the board in the first year.
+ Drove overall store operations in sales, credit, customerservice,
employee hiring and retention, human resources, P&L, inventory,
expense management, and store presentation.
+ Lead and develop three store executives resulting in driving team
to exceed company standards and goals.
2005 – 2009 Fayetteville, NC
Human Resources and Operations Manager
+ Oversee all hiring and training of over 100 store associates,
department supervisors, and area supervisors.
+ Manage store payroll projections, and controllable expensesin
relation to store sales trends.
+ Oversee store audits and signing standards to ensure accuracy.
+ Accountable for driving and exceeding customer service
expectations.
2003 – 2005 Richmond, VA
Apparel and Accessories Assistant Store Manager
+ Training and developing area supervisors, department supervisors
and floor staff to provide service, merchandise presentation, and
drive store results through measurable metrics.
+ Lead store associates in company driven programs and to
produce leading results through company best practices.

3. + Collaborate with store analyst to remedy merchandising and
inventory issues.
SHOE CARNIVAL
2000 – 2003 Richmond, NA
General Manager
+ Direct daily operations, human resources, and loss prevention in
store generating $3M in yearly sales.
+ Meet and exceed customer service and inventory standards.
RACK ROOM SHOES
1989 – 2000 Multiple Locations
Store Manager
+ Direct daily operations, human resources, and loss prevention in
multiple stores
+ Organize and implement store presentation, layout, and
merchandise placement plans.
REFERENCES
Upon Request