1. RAEF B. ESKANDER
97 Queen Filomena Ave Maple, ON L6A 0J1
Tel: 416-833-7251
raefeskander@gmail.com
CAREER OBJECTIV
Leveraging my 20 years of experience in sales, customer service-driven environment &
my 7 years of management experience in fast-paced multimillion–dollar business to work
for high-end, top brand environment... With current depth of understanding of consumer
behavior, gained over the years from handling high net worth individuals, I'm equipped to
handle high end brands across many industries and any relationship-driven sales
excellence environment.
KEY DELIVERABLE AREAS
 Strong leadership and motivational skills that consistently produce positive change.
 Superior facilitation and negotiation skills.
 Best practices in sales management and its deployment techniques.
 Sincere and honest with a high level of personal and professional integrity.
 Performance optimization & revenue management.
 Genuine team player, committed to organizational success.
 Change management trouble shooting, in multicultural workplace environment
CAREER SUMMARY
Sales consultant
Sears Canada October 2009 – Current
 Achieved membership of Sears Canada platinum million sales club sustainably
last 5 years with outstanding rustles in profit margin, selling protection plane
and exultance customer service.
 Participate on yearly bases in all manufactures professional road show training
 Providing customer service and assistance by responding to inquiries,
complaints and handling merchandise returns.
 Demonstrating and providing instructions on merchandise use and general product
Knowledge.
 Following corporate guidelines for prospecting and follow-up.
 Performing merchandise responsibilities, including support for maintaining on-hand,
general departmental housekeeping, signage and promotional setups, in accordance
with corporate standards, and maintaining up to date product knowledge.
Customer Service Manager
Lowe’s Canada November2007 – September 2009
 Reporting to the store manager, I am responsible for a team of 40 frontline employees, my

2. general responsibilities delivering exceptional customer service, scheduling to business needs
and financial accountability.
 Coach and counsel all employees to deliver exceptional friendly service.
 Service awards for silver and gold performance for exceptional customer service.
 Ensure good housekeeping standards are in place and programs.
 Create and maintain a sales culture by training all cashiers about company warranty
program, special order merchandising and knowledge of stock.
 Process all forms of customer payment accepted by the company in accordance with
established corporate policies and procedures.
 Promote and administer credit programs to achieve budgeted application goal.
 Investigate; solve customer complaints, dissatisfaction or procedure violation under
direction of appropriate senior managers.
Manger Home Theatre
Best Buy Canada August 2004 – November 2007
 Responsible to lead a team of 20-25 members to deliver exceptional financial results.
 Accountable to deliver exceptional customer service through implanting and coaching the
sales process of the company.
 Recent sales revenue of 14 million was accomplished under my leadership by selling the
most TV units in eastern Canada.
 Helped to deliver one of the best employees.
 Engagement scores last fiscal year through continuously building a great fun work
environment
 Supervises merchandising, pricing and singing duties those meat company standards.
Assistant Manager
Petro Canada Sept 2002 – August 2004
 Manage and develops GSA, maintains financial and inventory control.
 Bookkeeping (Invoices, Simply Accounting, Balance sheets, label and inventory cycle
count)
 Prepared payroll and shifts schedule and ling cash and bank deposits.
 Received customers and assisted in marketing of different products at the station store.
 Participated in organizing the store and facilitating the operation of the gas station.
 Maintains store merchandising and completes the entire store Plano grams.
Store Manager
Bavaria September 1989 – September 2001
Established and managed sales and operation new company branch for 7 years, strongly known
for achieving all sales and profit target. With my outstanding performance selected between over
21 branch managers to participate in opening one of the biggest branch in 1999 for one year.
QUALIFICATIONS
Bachelor of Commerce University of Alexandria Major: Accounting 1988
Effective Sales technique and communication Sears Canada 2014

3. Early Management training program Lowe’s Canada 2009
Leadership and effective communications Best Buy Canada 2005
Computer skills & accounting Program Micro Skills Centre – Canada 2003