1. RICHARD SORENSEN
1387 East Valley Ridge Dr ive | Sandy, UT. 84093 |C: 801-244-6820 | r sorensen1013@gmail.com
SUMMARY OF QUALIFICATIONS
Accomplished business leader with a diverse background in sales, marketing,
team development and operational excellence. Extensive experience and
success in building and maintaining business relationships.
Areas of Expertise:
 Project Management  Profit & Loss Management
 Training & Development  Loss Prevention
 Customer Service  Analytical / Data Analysis
 Human Resources  Budget Management
 Communication & Collaboration
 Vendor Management
 Managing Tight Deadlines
 Inventory control
PROFESSIONAL EXPERIENCE
General Manager 2005 — 2014
Staples ~Riverton, Utah
Selected Accomplishments:
 Year over year positive sales growth
 Consistency in lowering shrink
 Designated Trainer for new market store executives
 2012 Award ~ top tier LOCOM on the US Retail Scorecard
 Developed 4 Store Managers and 3 Assistant Store Managers
 Hired, trained, developed and managed 30 Associates and 3 Managers.
Addressed performance issues.
 Assumed Human Resources role within store including all store and policy &
procedure training.
 Successfully maintained shrink values below budgeted
 Focused staff development and training on positive customer experiences
 Responsible for profit and loss management, merchandising, human resource

2. training and development and floor management.
 Drove profitable sales and margin while reducing variability and improving
performance over LY.
 Analyzed profit & lost statements on a monthly basis, setting goals to ensure
an increase in performance within multiple departments. Result: Store saw
an increase in profitability.
 Budget and Payroll Management.
Loss Prevention Supervisor 2003 to 2005
Albertsons Grocery Chain ~ Salt Lake City, UT
Salt Lake City, Utah
- Led a team of ~8 Loss Prevention Analysts monitoring internal and external
theft.
- Improved profitability and raised awareness of loss potential in stores.
- Inventory control of out of date merchandise.
Insurance Broker 2002 to 2003
Aflac Insurance, Salt Lake City, UT
Insurance Broker 2002
Bankers Life and Casualty Insurance, Salt Lake City, UT
District Manager 1999 to 2001
Copy Office Max, Utah, Idaho, Nevada
- Managed 17 stores to drive copy center business.
- Successfully drove client relationship management with the customer.
- Increased sales and fostered a team atmosphere.
Director of Store Operations 1985 to 1999 1985 to 1999
Internat ional Paper, Chicago
-Directed store operations for 37 stores from
Memphis to Seatt le.
-Increased sales by 25%-
Award: Store of the Year (1990-1991-1992)

3. Store Manager 1977 to 1985
Safeway Inc., Utah Market
 Managed several stores and stayed on after
company sold stores to help close stores.
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