1. Dawn Vaillancourt 1938 Cardinal Dr. MN. 55379
Email: Dwnvaillancourt1@gmailcom Cellular 952-297-7474 • Home 952-403-9383
 www.linkedin.com/pub/dawn-vaillancourt/49/2/240/
Professional Skills
– I am a Customer Service Expert with over 26 years of experience.
– Recognized as a top performer consistently
– An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex
issues and win customer loyalty.
– Recognized as a results-oriented individual with strong problem solving, communication, interpersonal relations and
influential skills.
– Enthusiastic and creative Customer Service, that develops strong working relationships with customers and co-
workers. Driven by a desire to excel.
– Confirmed expertise in treating each customer as if he or she was the most important person on the planet.
– CDL class B license with Passenger and school bus endorsement.
– Great problem solving skills in a professional, yet empathetic manner
– Contagious enthusiasm towards any project, skill or problem solving encountered.
Education
 Dakota County Technical College 2015-2016
1300 145th St. E,
Rosemount, MN 55068
(651)423-8000
*State Certified Nursing Assistant
*Phlebotomy Certificate
*Trained Medication Aide Classification
*First Aide/CPR Trained
 CDL Training 2006- 2015
2111 E .Sherman Ave.
Nampa, ID 83686
(208)466-4181
*Commercial Driver’s License
 Albertsons Career Advancement Program 2000- 2001
Division Office
Tollison, AZ
(602)382-5300
*Customer Service/Management Training
.
DV

2. Summary
Transit Bus Driver/ Fair Cordiant (Scott County SmartLink Transit) 2013 - 2015
 Developed a Customer Service standard, increasing Customer Satisfaction.
Objectives
– Strong Interpersonal Communication Skills
– Problem Analysis and Problem Solving
– Organizational Skills and Customer Service Orientation
– Adaptability and Ability to Work Under Pressure
– Initiation
Cake Decorator (Cub Foods) 2010 - 2013
 Developed a trust among Customers to Develop a Cake for any celebration
Objectives
– Developed an Inventory method that is still used today
– Intercom announcements for each department that increased sales
– Helping in each section of the Bakery Department
– Product development
Caterer (Bon Appetite) 2008 - 2010
 Developed a Reliability for Service, Dependability and Honesty.
Objectives
– Developing Special Orders for Stock Holder Meetings
– Creating Deserts and Snacks on a daily basis
– Inventory and Ordering appropriate amounts of products
Front End Assistant Manager (Albertsons) 1995 -2006
 Developed a knowledge for every Department while keeping a high standard for Customer Service.
Objectives
- Hiring and training cashiers to the highest standards
- Balancing two safes with a zero difference twice daily
- Asking the appropriate questions while interviewing potential employees
- Disciplining employees and at time letting them go
- Running breaks and lunches for over 20 employees at one time

3. Personal References
DaWayne Judd, MBA www.linkedin.com/in/dawaynejudd
Director, Financial Planning and Analysis at Columbia Sportswear
Brian Huff bwhuff10@gmail.com
President, COO at PHT Systems, INC.
Summary of Skills
CustomerService * Bookkeeping * Handling Money * Baking * Inventory * Phone
System *Catering * Management *Excel* Word *Outlook * Cake Decorating * Problem
Solving