CV

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Alexandra Penzina
Curriculum Vitae
Alexandra Penzina
United Arab Emirates - Abu Dhabi Email: a_penzina@hotmail.com
Mobile: + 971 505276552
Career Objective
Administrative position with focus on Client Relations/Customer Service to further my professional career and
diversify my management, supervision and administrative skills. Willing to gain further experience while
enhancing the Company’s productivity and reputation.
Key Skills
 Sales executive/Customer Service professional in luxury retail field with over 10 years
of outstanding experience in the region’s retail industry.
 Clientele development, resolving customer complains, customer relationship
management.
 Strong ability to communicate clearly and interact professionally in multicultural
environment, interpersonal skills. Fluent in Russian and English Languages.
 Coordination and development, target achievement, time management
 MS Windows, Internet applications.
 Team player, focused on ethical working environment and positive attitude, ability to
cultivate networks and relationships.
 High flexibility and customized approach to multicultural client segments.
Professional Experience
Aug. 2015 – June 2016 La Perla – Abu Dhabi Mall
-Vice Manager-
 Complete store administration and operation. Compliance with policies and procedures.
 Implementing brand’s guidelines for strategic business development measures to optimize sales and
customer service standards. Setting customer database and follow up process.
 Report on buying trends, customer needs, profits etc
 Managing and motivating a team to increase sales and insure efficiency, delegating tasks.
 Handling inventories and shipments
December 2012 –December 2014 Gucci – Abu Dhabi Maryah Island Galleria Mall, Marina Mall
-Sales Associate-Visual Merchandiser-
 Implementing brand’s guidelines for strategic business development measures to
optimize sales and customer service standards.
 Efficiently portraying and presenting merchandise in accordance with brand guidelines
and visual strategies.Replenishment orders and inventories.
 Keeping a track of customer’s database and special orders.

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Alexandra Penzina
Curriculum Vitae
November 2008 –October 2012 Richemont Group: Cartier – UAE
-Sales Associate-
 Receiving and assisting customers including VIP and Royals to one of the world’s
largest flagship showroom in a professional and confident manner.
 Co-ordinating with Company’s departments to facilitate the administrative tasks and
drive the projected business goals. Developing and keeping a track of customer’s
database and following up special orders.
 Researching competitors market , conducting forecast reports and submitting to the
senior management for further decision making
 Responding and catering to e-mail and phone inquiries and complaints from customers
to ensure optimal levels of service and maintain long term business relation in an
efficient way. After sales service follow-up
June 2006 – October 2008 UAE Al Tayer Group, Jewellery Retail Division: Pomellato,
Pianegonda, Boucheron boutiques
-Sales Associate-
 Handling and assisting customers including VIP’s in a professional and confident
manner
 Recommend, select and effectively present merchandise based on customer needs
and desires
 Following up customers database and special orders. Orders and replenishments of
merchandise.
 Responsible for sales reports, stock inventories and windows displays according to
brand guidelines and standards
July – May 2006 UAE Villa Moda Dubai:Bruno Magli, Furla boutiques
-Sales Assistant-
 Recommend, select and help to locate merchandise based on customer needs and
desires
 Handling inventories and shipments
 Handling sales reports, bank deposits and maintaining customers database
 Responsible for windows displays according to brand guidelines and standards
Educational Background
 Moscow Linguistic Centre
Certification of English Training 1999 -2000
 Moscow Centre of Professional Education (College)
PC operator 1995 -1997
 Moscow High School 1987 -1996
References
 Will be readily furnished on request
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