1. 151 Green Valley Road
Upper Darby, PA 19082
(610) 905-9357
NDiCrescenza@gmail.com
https://w w w.linkedin.com/pub/nicole-dicrescenza/48/b4a/310
NICOLE A. DICRESCENZA
SUMMARY Highly experienced sales professional of 10 years. Documented consistent track record
of achieving and surpassing sales goals, as well as regionally distinguished ability to
build rapport and relationships with clientele, staff, and management
• Received exceptional sales and customer service recognition during regional training
seminars
• Acclaimed by regional managers due to ability to "truly deliver best customer service
and customize experiences to fulfill higher expectation of customers' needs"
EDUCATION Neumann University 2013
Bachelor of Arts: Communication and Media Arts
Minor: Journalism GPA: 3.317, Dean's Honor List
RELATED
EXPERIENCE
SALES ASSOCIATE, MAC COSMETICS FLAGSHIP STORE – KING OF PRUSSIA, PA
DECEMBER 2013 – PRESENT
• Exceeded personal yearly sales goal for past two fiscal years over 3.13% to plan and matched personal
AUS (average unit sale) with store's AUS score
• Planned, developed, and facilitated successful technique presentations to three Mid-Atlantic region
stores to boost product launch sell-through and raise revenue - on average, generating 25% of store's
sales for the day
• Served as valued product specialist to team of 20 for creation of educational materials on new launches
and trends to achieve and surpass individual and store sales goals
• Managed a growing personal portfolio of over 100 clients to promote event and product launches to
reach maximum territory promotional objectives
• Completed full range of certification levels to gain admittance to up-sell private training services to
customers for optimum comprehension of individualized selections
• Identified and resolved sales obstacles with team and guided staff meetings to demonstrate effective
sales techniques and promote team synergy
• Consistently maintained high AUS score each week, demonstrating consistent and exemplary customer
service in each transaction
• Demonstrated phenomenal product knowledge and time management skills to ensure a customized,
efficient, and above satisfactory experience for each customer
SALES ASSOCIATE, MAC COSMETICS – SPRINGFIELD, PA
MARCH 2013 – DECEMBER 2013
• Promoted from counter to MAC flagship store in 9 months due to advancement in
leadership and highest sales productivity
• Represented store as top sales generator of team of 15 at exclusive MAC seminars
• Served as Product Specialist to educate new product knowledge to team and developed
sales strategies to streamline sales of said products
• Elected as Viva Glam Ambassador to lead marketing effort to advocate the sale of Viva
Glam products which donate 100% of selling price to MAC AIDS Charity Fund
• Maintained current knowledge of all MAC products and ingredients to best serve
customers' needs and help avoid skin reactions
• Quarterly attended MAC Update to acquire latest cosmetic product trends of season to
trump competitors
WAITRESS, ANTHONY’S ITALIANO RISTORANTE – DREXEL HILL, PA
MAY 2006 – MARCH 2013
• Coordinated with other wait staff members to provide team oriented service
• Operated the point-of-sale register system, including processing credit card and cash

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transactions
• Up-sold additional food and beverage products to patrons
• Communicated customer orders to kitchen staff and ensured proper assembly in kitchen
before delivery
• Observed all relevant health department rules and regulations
• Verified that customers were satisfied with their orders to gain satisfaction and build
positive brand identity
MODEL, MAC COSMETICS – NEW YORK, NY / MIAMI, FL
FEBRUARY 2011 – JUNE 2011
• Modeled Fall 2011 "MAC Me Over" globally showcased campaign - chosen out of
500,000 applicants
• Utilized in photo shoots for use at MAC promotional events, stores, and seminars in 78
countries worldwide
• Acted as training subject at 2011 Miami "Train the Trainer" Event
COMPUTER
SKILLS
Proficient in Microsoft PowerPoint, Word, Excel, Outlook, and Publisher