The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives. The Business Center Manager may also be required to perform functions normally performed by Team Members within the Center.

1. Ziggy1063@hotmail.com
706-814-4174
SUSAN SMITH 609 IDAHO ST.
DEARY, ID 83823
CAREER SUMMARY 20+ years, Successful experience in customer service, retail processes and
monitoring high quality control in varied business environments.
Exceptional communication skills with management, team members and
public.
SKILLS & ABILITIES  Customer Service
 Problem-solving skills
 Manages a process for customer flow
 Training and development
 Administrative duties
 Productivity of team members
 Obtain and process information
PROFESSIONAL
EXPERIENCE
CENTER MANAGER, FEDEX OFFICE PRINT CENTER
8/15 to Present
The Business Center Manager is responsible for managing the overall operations at a low-
volume center, including supervision of team members and the administration of center
sales performance, profitability and customer experience objectives. The Business Center
Manager may also be required to perform functions normally performed by Team Members
within the Center.
ASSISTANT MANAGER, FEDEX OFFICE PRINT CENTER
10/2013 to 8/2015
Lead the center business team to create a professional environment with a satisfied
customer experience. Supervised and monitored team members, business operations,
production, retail processes, shipping and quality control processes. Managed the center in
the absences of the center manager.
LEAD COORDINATOR, FED EX OFFICE PRINT CENTER
4/2011 – 10/2013
Managed, monitored and facilitated all production process; including the
tracking, pick-up and delivery and quality check processes. Assisted the
assistant manager, in managing, monitoring, and facilitating all production
processes.
PRODUCTION/CUSTOMER SERVICE
8/2006 – 4/2011
Provided high quality customer service, managed production flow, processed and gave
pricing on orders. Responsible for digital imaging, producing, tracking, setting up complex
orders and delivery. Assisted customers in Express, call backs and ran POS and shipping.
Opened and closed the store along with completing the dailies. Successfully kept open lines
of communication with team at all times.

2. Page 2 Owner
EDUCATION WESTMINSTER HIGH, CALIFORNIA
High School Diploma