1. DANIEL JAMES MARKS
511 S. Bryan Cir
Brandon, FL 33511
317-626-2992
Dmarx21@yahoo.com
CORE COMPETENCIES
Work Ethic / Leadership / Detail Orientation / Customer Relations / Project Planning
EMPLOYMENT
Pilot Freight Services
January 2000 – January 2016
SENIOR OPERATIONS MANAGER
August2011 – January 2016
Memphis,TN
Summary
Oversawthe operationsof atop 20 companywithinthe Pilotnetwork.Grew revenuefromthe lower
thirdof the companyto the top thirdwhichaccountedfortriplingstationrevenuemonthly. Worked
withthe salesforce onoutside sales tofostera new customerbase andfollowedworkingdirectlywith
newand currentclientstomaintainandgrow the businessrelationship.
Average Station Revenue
December 2015: $850-900K/Month
August 2011: $300-350K/Month
Responsibilities
 OperationsManagement
o NewHire Recruitment,Onboarding,Training,Development,Management,Promotions,
Terminations
o Inbound/OutboundOperations
o City/Over-The-RoadDispatch
o Warehouse/Distribution
o AccountsPayable/AccountsReceivable
 BusinessDevelopment/AccountManagement
o QualifyIncomingBusiness
o Co-Leadon Outside SalesPresentations
o Finalize PricingTariff Agreements
 SecurityandCompliance Administration
o Transportation SafetyAdministration(TSA)
o Departmentof Transportation(DOT)

2. o Federal AviationAdministration(FAA)
o Occupational SafetyandHealthAdministration(OSHA)
Accomplishments
 Oversawhiringandstaff training
 Managed clientaccountsmonitoringon-timeperformance
 Oversawquotingandshipmentrating. Preparedclientspecifictariff pricing
 Workeddirectlywithvendorstoprocure spotrate and local pricing
 Fosteredaccountrelationsaspointof contact forlocal and national accountcustomers
OPERATIONS MANAGER
January 2007 – August 2011
Indianapolis, IN
Summary
Workedwithstationmanagerto oversee workforce of atop 10 grossingcompanywithinthe Pilot
network.Handleddaytoday operationsoverseeingshipmentstatus,billingpreparation,andclient
relations
Responsibilities
 OperationsManagement
o Inbound/OutboundCustomerService
o City/Over-The-RoadDispatch
o OutboundOperations
o Warehouse/Distribution
o AccountsPayable/AccountsReceivable
o NewHire TrainingandContinual Development
 AccountManagement
o QualifyIncomingBusiness
o Quote and Negotiate Pricing
 SecurityandCompliance Administration
o TransportationSafetyAdministration(TSA)
o Departmentof Transportation(DOT)
o Federal AviationAdministration(FAA)
o Occupational SafetyandHealthAdministration (OSHA)
Accomplishments
 Oversawnewhire training
 AssistedonOutside SalesCalls
 Managed clientaccountstomonitoron-time performance
 Oversawquotingandshipmentrating

3. INTERNATIONAL OPERATIONS AGENT
September 2005 – January 2007
Indianapolis, IN
Summary
HandledImport/Exportshippingforcustomerbase.Duringmytime we handledtoptiervolume
throughoutthe companysystem.
Responsibilities
 OperationsManagement
o MonitorActive ShipmentStatus(Pick-Up,Transportation,Delivery)
o Trace and Track Location
o NewandExistingCustomers
 BusinessDevelopment/AccountManagement
o Co-LeadSalesPresentationEfforts
o QualifyIncomingBusiness
o Quote and Negotiate Pricing
 SecurityandCompliance Administration
o TransportationSafetyAdministration(TSA)
BILLING SPECIALIST
January 2000 – September 2005
Summary
Oversawaccountbillingof all local andnational accountsfromthe stationlevel.Handledbilling
adjustmentsandpaymentcollectionissues
Responsibilities
AccountsPayable/AccountsReceivable
Accomplishments
 Managed clientaccountstomonitoron-time performance
 Oversawquotingandshipmentrating
EDUCATION
University of Memphis
REFERENCES
Available Upon Request