1. shannon.c39@yahoo.com
734-250-1314
SHANNON COLLINS, CSP
QUALIFICATIONS ASA Certified Staffing Professional who is dedicated, experienced and
professional with a solid background in managing and recruiting. Takes
ownership and works collaboratively with all departments to assist the
organization in achieving strategic goals. Capable of creating strong
relationships with customers and employees. Team builder whose
primary focus is Customer and Employee satisfaction. I excel in
resolving employee and customer challenges with innovative solutions.
(Knowledge of several applicant tracking systems and LinkedIn)
ACHIEVEMENTS  Increased Sales
 Internal Turnover decreased to 5%
 Received solid performance reviews
 Grew Customer data base and maintained new business
 Increased fill Rate Ratio
PROFESSIONAL
EXPERIENCE
WORKBOX STAFFING LLC METRO DETROIT, MI
2003-Current
Regional Branch Manager (2013-2016)
Oversee the daily operations of three Metro Detroit locations ($7Million Sales, $1.2
Million Gross Margin)
Responsible for recruiting, hiring, training and guiding to build a team of recruiters
and internal staff.
Prepared and Implemented branch sales and recruiter plans
Measure and hold recruiters accountable for key performance indicators with client
accounts
Responsible for compliance in all areas including, EEOC, I9 Verifications, E-Verify, on-
boarding process, workers compensation and unemployment claims management.
Monitor and keep up date with market data and trends
Working with C-level to Upper Management contacts to ensure best in class customer
service
BRANCH MANAGER (2010-2013)
CUSTOMER SERVICE MANAGER (2005-2010)
SALES/BUSINESS DEVELOPMENT (2004-2005)
RECRUITER (2003-2004)

2. Page 2 Shannon Collins, CSP
EDUCATION BELLEVILLE AREA COLLEGE GRANITE CITY, IL