1. 300 Stevens Drive Ross Township 15237
412 951.1349 (h) 412 271.1085
Thomassmith414@yahoo.com
PROFESSIONAL PROFILE
Seasoned Computer Network Analyst with extensive experience in a user support/helpdesk environment
and very skilled in aiding and interacting with users to solve their problems efficiently and effectively.
PROFESSIONAL EXPERIENCE
GT LOGISTICS CRAFTON,PA
2/2013- 11/2014
Computer Network Analyst
Maintained Network Infrastructure ,implemented Software Patches, upgraded PCS/LAPTOPS
Provided Desktop Support
Imputed Data into Active Directory regarding Users ,Computers and users profiles
Integrated New network equipment with current infrastructure
Monitor Network for application and hardware issues
11/2006- present Independent IT Contractor,
Pittsburgh, PA
K&L Gates Law firm, Vision Global Solutions ,Burns White Law firm ,HJ Heinz,
Delmont ,Electronic Information network, Buchan Ingersoll law firm
Proficient in Computer Networks monitoring, Transmitting and receiving Batch files from Clients.
Manage the configuration and performance management of all PC systems and
telecommunications.
Install, configure and maintain back-end and front-end, as well as LAN and WAN connection at
remote site.
Maintains passwords, data integrity and file system security for the desktop environment.
Support more than 500 end-users with computers, network systems and peripheral devices.
Merging Helpdesk ticket systems “Service desk Plus, Desktop Plus “to act as one Database
Experience in Helpdesk Ticketing Systems. Heat, Remedy, Service Center and HP software
US Bank, Pittsburgh, Pa
Telecommunications Customer Service Rep Level III
October 2000 – October 2006

2. Page 2
Achievements:
Create helpdesk manual to improve troubleshooting network issues
Team leader in implementing Disaster Recovery System
Twilight Team Leader
Responsibilities:
Responded to end users inquires and resolving problems associated with telecommunication
networks and core business applications.
Isolated problem source and work within the internal telecommunication systems
Develop and maintain documentation of all activities
Transmitted and received batch files
Worked with MasterCard, Visa, American EXPRESS, Fiserv, Wells Fargo, Verizon, US BANK to resolve
Outages and Network issues.
Achievements:
EDUCATION
John Jay College of Criminal Justice, New york ,New york
Three Rivers Training Pittsburgh ,PA Certifications; Computer maintenance and repair, Network
installation Comp TIA A+ Certified PC Technician
VOLUNTEER SERVICES PITTSBURGH COMMUNITY SERVICES,INC ,CRIBS FOR KIDS, EAST END
COMMUNITY THRIFT STORE