1. ROBERT L. GREER
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437 W. Spearhead Tucson, Arizona 85737
BobLGreer@gmail.com Cell: 520 307 4824
EDUCATION University of Phoenix Tucson, Az
BSB/IS
SOFTWARE MS Exchange 2010, DNS, DHCP, SNMP, Lenel OnGuard,
Windows 2K8, 2012, 7, 8, Cisco IOS, NX-OS, MS SQL
2005/2008, Cisco UCM 10.x & Real-Time Monitor, Cisco
AnyConnect 4.x, Cisco IP Communicator, MS Office 2010, 2013,
AVST Voice, Tyler MUNIS ERP, VMWare 5.x, enterprise-level
anti-virus, TightVNC Remote Desktop, CommVault, Solarwinds
Orion Suite 11 & 12 (NCM, NPM, VNQM, IPAM), NetBrain,
FTP/TFTP, CenturyLink Control Center,
HARDWARE Cisco routers (2800, 2900, 3900, 4400), Cisco voice gateways
(AS5400, ISR Border Element), Cisco firewalls (5520, 5510,
5505) and switches (Nexus 5548/5596, 3700, 2900, 4500), Cisco
UCS C-Series servers, Cisco 2500 Wireless Controller, Cisco 3700
WAPs, Dell PowerEdge and PowerVault, Fluke, HP Proliant,
Desktops, Servers, Laptops, Smart phones, DS3/DS1/PRI, MOE,
MPLS, Barracuda appliances. Xerox, Lexmark and HP small and
medium-business, network printers, Fiber Optic, SOHO wireless
routers / switches / bridges. AVST Speech Message Server.
TRAINING Cisco CCNA Bootcamp, Cisco Firewall 2.0
EXPERIENCE
September 2013 to present Cyracom International Network Administrator
Provided true 24x7 LAN / WAN support at multiple remote sites. Monitored, analyzed
and repaired network outages in a high pressure environment. Deployed new devices;
repurposed older devices. Configured firewalls, switches, routers, gateways. Continued
with job-related trainings. Deployed upgrades while minimizing impact on users. Created
and maintained network documentation. Worked easily with team members and with
other divisions. Deployed network for 3 new call centers. Rack & Stack. Investigated and
addressed alerts. Sourced issues with RTMT, Solarwinds, debugs. Participated in on-call
rotation. Deployed AnyConnect solution. Extensive work in CUBEs & voice gateways.
Documented processes. Followed configuration and change control requirements.

2. October 2008 to Sept 2013 Town of Oro Valley Network Administrator
Directed IT Assistant, interns and volunteers. Developed customer service strategies to
deal with increased workloads. Managed network overhaul. Developed continuity plan
for department. Managed firewall. Deployed new switches and routers. Created Tech
Volunteer program. Retired / replaced multiple production servers. Technical Advocate
for departments. Planned technical projects with all department heads. Recommended (or
contested) new technologies. Interviewed IT candidates. Ensured network / voice
connectivity. Continued with IT Assistant responsibilities.
September 2005 to October 2008 Town of Oro Valley IT Assistant
Responsible for all technology issues including print, wireless, voice and data (anything
with a chip in it). Solved complex issues without supervision. Introduced imaging to
department. Deployed / managed facility security system. Increased customer service
through use of TightVNC. Managed Global Policies and login scripts. Managed
Spam/Spyware firewall appliances. Recognized fatal flaw in HR data backup process
preventing catastrophic data loss. Earned MBA while performing all job duties.
June 2002 to September 2005 Marana Unified School District Lead Tech
Led a team of seven responsible for all IT issues at seven campuses. Responsible for
network connectivity, hardware and software support. Created and applied disk images,
individually and en masse. Managed PCs though policies and login scripts. Managed
district back up solution. Managed user accounts and configured email for end-users.
Managed Octel VoiceMail system for district. Configured new switches for network use.
Interacted comfortably and productively with all levels of users, management and third-
party vendors. Organized and led Professional Development seminars for non-IT staff
members. Trained end-users without confusing industry jargon. Recommended hardware
and software upgrades. Participated with interviews and advised IT Director on
candidates.