1. EUGENIA TEN BOOM
13752 LANGLEY CT
WOODBRIDGE, VA 22193
Cellular 571-552-6577
etenboom@comcast.net
Security Clearance:
Top Secret TS/SCI with CI Poly
Education and Training:
Eastern College, St. Davids, PA. BA, Biology
Experience:
Self-Education – Studying for Advanced Certifications,
October 2015 to present.
General Dynamics-IT ISD, Linthicum, MD
Senior Network Technician/Sr. System Administrator, June 2003 - September
2015
Demonstrate advanced skills during rapid analysis and troubleshooting of desktop, File
management, Profiles, and Active Directory Issues.
Demonstrate advanced knowledge of the Microsoft Windows desktop operating
systems and Administrative tools: Active Directory; Group; domain and systems
policies; Event Manager, Profiles, Permissions.
Demonstrates advanced knowledge of Enterprise support Hardware, Software,
Network, connectivity and applications.
Demonstrates abilities with Server Management; Exchange, File and Print Servers.
Research and document new technical solutions.
Top Secret, SIPRNET and NIPRNET system support.
Utilizes SMS and SCCM to connect to remote workstations to provide telephone
support to End-User Community on Hardware, Software and Network related problems.
Provides Tier 1/2 problem resolution on the Telephone/Web with customers.
Utilizes Windows Active Directory to create/modify/delete customer accounts.
Security Clearance verification using JPAS.
Monitor use of resources.
Assists customer with acquiring Public Key Infrastructure (PKI) Certificates and
importing them into their Netscape /Internet Explorer/Mozilla Firefox A and Outlook
email client and using Common Access Card for data encryption.
Unlock and reset passwords.

2. Install, configure and troubleshoot technical solutions for desktop systems.
Provide customer service/telephone support using Remedy Software and utilizes Siebel
for opening, tracking and closing trouble tickets.
Provide customer account and workstation software support for Windows 2000, 2007,
2010, 2013.
Microsoft and proprietary and legacy software support.
Customer walkthrough of proprietary and Microsoft software setup.
Inventory control and tracking.
Made and installed fiber and connectivity to Network of workstations and SAN and LAN
servers.
Experience with SharePoint.
Proficient in Microsoft Office applications (Access, Excel, Word, PowerPoint, Outlook
(Exchange), Explorer, Visio, Project).
DIA Liaison with ISG (Iraq Survey Group) in Baghdad, Iraq and Doha, Qatar.
.
Previous Experience:
U.S. Navy – LAN Manager and Programmer and other IT Technical skills.
Training:
Security + Certification 10/14/2008
Security+ Certification Study Group 09/18/2008
IT Service Management Foundation (ITIL) CERT 11/10/2007
Microsoft Excel Version 2002 Certification 05/21/2004
ISO 9001/2002 Training 06/2004 ISO 14001 and OHSAS 18001 06/18/2004
Introduction to Project 98
Introduction and Intermediate Access 97 02/19/1999
A+ Certification Course 02/26/1999
Introduction, Intermediate and Advanced Excel 7.0 04/27/1998
COBOL Programming Computer Sciences School 03/1990
WWMCCS Information System Workstation School 06/1988
Wide World Military Command and Control System 05/1985