Cheryl Northrop is seeking a role that utilizes her skills and experience to help employers achieve great results. She has over 10 years of experience in customer service and sales roles at People's United Bank and Verizon Wireless. At her current role as Senior Account Specialist at People's United Bank, she balances accounts, answers calls from branches, develops procedures, and helps test new accounts. Previously she held several supervisory roles at Verizon Wireless where she managed inventory, sales operations, and customer issues. She is accomplished in data products and compliance training.

1. Cheryl Northrop
Objective I am searching for a role where I can utilize my skills and abilities to help any
employer to achieve great results.
Work Experience People’s United Bank (Dec. 2009- Present)
• Customer Service Associate (Dec. 2008- June 2010)
• Senior Customer Service Associate (June 2010-Nov. 2011)
• Financial Service Associate (Nov. 2011-Dec. 2012)
• Senior Financial Service Associate (Dec. 2012-Oct. 2014)
• Senior Account Specialist (Oct. 2014-Present)
o Notary Republic
o Balance several accounts
o Answer calls from branches regarding either Money Orders,
Cashier checks, ATM’s etc. Provide solutions to all problems that
come in on the phone.
o Developed an error report to track all errors in regarding stop
payments on money orders and cashier checks when the branch
calls in the stop and when they fill out the form.
o Communicate effectively with all lines of business regarding their
accounts.
o Help test out new accounts that are converted from manual to
virtual.
o Come up with new ways in order to balance an account and to
make the account run more smoothly for anyone else taking over
the account.
o Write up procedures for all accounts that I balance.
Verizon Wireless (Oct. 2005-May 2008)
• Sales Support Representative
• Key Holder (supervisor with management responsibilities)
o Head CCR of the Orange Team
o Implemented system changes
o Recommended process documentation
o Developed greeter program protocol and documentation
o Daily Coaching of CCR’s
o Created presentations (.ppt) to keep staff informed of new data
devices that came out and presented them to the team:
o Managed the day to day of inventory
o Participated in weekly ops call
• Retail Supervisor of Sales Operations
o Managed Store the inventory in a high volume store
22 Larson Drive
North Haven, Ct. 06473
203-314-6141
TVN123@aol.com

2. o Instructed employees on the policies
o Managed the merchandising to the store plan-o-gram
o Responsible for managing the live devices.
o Part of the sales management team making sure that sales reps were
meeting quota and that the store was meeting quota as well.
o Also dealt with many escalated customer issues on a daily basis
Windham High School of Maine
• Student teaching internship for the spring semester 2005
Windham Middle School of Maine
• Student teaching internship 2004-2005
Yale University
• 2003-2004 Yale University Police Department
Volunteer, duties included clerical work and data entry.
Accomplishments • Advanced Data certified in multiple Data product lines
• Data Champion
• Head of the Orange CCR team
• Advanced compliance training
• Advanced customer first experience training
• Employee of quarter (2010 and 2011)
• Top Sales Rep for quarters in (2013)
• Top Sales Rep for first and second quarter (2014)
Activities • Varsity Soccer, Basketball, and Track and Field at Mercy High School Ct.
• Varsity Soccer team for Saint Joseph’s College of Maine
Interests Soccer, Basketball, Football, Reading, Traveling, Computers
Education Mercy High School
1740 Randolf Road
Middletown Ct, 06457
Dates attended: From September 1997- June 2001
Saint Joseph’s College of Maine
278 Whites Bridge Road
Standish Maine, 04084
Dates attended: From September 2001- May 2005
Bachelor of Science Degree in Physical Education
Charter Oak State College: From September 2013- May 2014
Certificate in Computer Security
References Furnished upon request