Luis Brea has over 10 years of experience in customer service and sales roles. He has a B.A. in Corporate Communication from Baruch College and holds licenses in life accident and health as well as securities. His work history includes positions at State Farm, Prudential, Cablevision, Sprint, and Best Buy where he consistently exceeded sales goals and provided excellent customer service. He is fluent in both English and Spanish.

1. Luis Brea
829B E 161st St., Apt. B
Bronx, NY 10459
E: Brea.Luis1@gmail.com
C: 646.305.6253
Education
Baruch College, New York, NY August 2005 – May 2010
· B.A. in Corporate Communication
· Minor in History
· Winner of Florence Roswell Award for Academic Excellence
Related Coursework: Introduction to Business, Speech Communication, Micro Economics, Macro Economics, Business
Statistics, Principles of Accounting, Communication for Executives, Fundamentals of Management, Marketing Foundations,
Business Communication, Intercultural Communication, International Communication, Corporate Communication and Public
Affairs
LICENSES: New York Life Accident and Health License, Series 6 License
Work Experience
STATE FARM October 2014- Present
· Provide prompt, accurate, and friendly customer service. Respond to inquiries regarding insurance availability, eligibility,
coverages, policy changes, transfers, claim submissions, and billing clarification
· Work with the agent to establish and meet marketing goals.
· Market property/casualty, life, health, bank and mutual fund products
PRUDENTIAL May 2014- September 2014
· Part of Career Development Program to become a Financial Professional Associate
CABLEVISION
Inbound Retention January 2012- March 2014
· Answer inbound disconnect or downgrade calls and attempt to save TV, phone and internet products as well as upsell
products not on the account on every call
· Handled both Business and Residential accounts
· Uncover and track reasons for disconnects and adhere to the schedule, policies and procedures of the department
· Participated in special projects and performs other duties as assigned.
· Ranked Number 1 out of Spanish speaking representatives in overall rankings in company in department in total sales
stats consisting products saved, sold and total revenue on accounts handled.
· Highest total commission payout for 2013 in department
Inbound Retention Sales Lead Feb 2014- March 2014
· Conduct side-by-side monitoring and demonstrates excellent interpersonal skills in order to provide immediate feedback
and mentoring to team members.
· Consistently review the Directors Screen/RTA to assist the representatives in managing their productivity.
· Provides feedback to the Supervisor regarding the performance of team members.
· Performs such other duties, as the supervisor may, from time to time, deem necessary.
SPRINT
Retail Communication Consultant, Yonkers, NY March 2010 – December 2011
· Prepare proper store and product displays.
· Provide communication solutions to customers, including product selection, product repair, and account management.
· Constant review of products for consistent customer education and satisfaction.
· Responsible for successful completion of several company organized trainings.
· Provide exceptional customer service in every customer interaction.
· Number 1 in overall sales in store from September 2010 to November 2010
Key Holder February 2011- December 2011
· Responsible for opening and closing store and handling customer issues
· Responsible for counting registers at the end of the day and counting payment machines
BEST BUY, INC.
Customer Service & Sales, New York, NY & Hartsdale, NY May 2005 – July 2009
· Assisted department supervisor with managing department (employees, inventory, customer issues/large sales and
schedules)
· Drove sales, revenue and profit in Home Theater Department
· Handled/resolved customer issues in efficient and professional manner
· Experienced with inventory: managing inventory, ordering new inventory, in charge of clearance inventory
· Acquired knowledge of business acumen: reading scorecards and budgets
· Focused on increasing customer satisfaction; measured by online survey, drove results
· Trained new employees on sales, business acumen, inventory, company rules and procedures
· Experienced with sales in Spanish; assisted Spanish-speaking customers

2. Special Skills
· Computer knowledge: Windows, Internet, Microsoft: Word, Excel, Power point
· Speak and read English and Spanish fluently