Thomas D. McLaughlin has over 20 years of experience in customer service, auditing, order processing, and collections. He has held roles responding to customer inquiries by phone, email, and mail at various companies. His background includes handling inbound and outbound customer contacts, resolving escalated issues, processing transactions, and training new hires. McLaughlin earned an Associate's Degree in Business Administration and a Human Services Certificate from Quinsigamond Community College.

1. Thomas D. McLaughlin
mclaughlin321@gmail.com
603-728-8693 (Cell)
22 High Street Whitinsville, MA 01588
Customer Service, Auditing, Asset retrieval calls/collections, Customer interaction with inbound and outbound contacts, Order
processing through phone, mail & email inquiries, Resolution of escalated calls and emails, Sales and Upselling.
Experience: Complete Staffing
Westborough,MA 508-460-6600
● Inbound and outbound customer service.
● Order processing.
● Responding to customers in a timely manner.
● Provide products and services relevant to specific needs.
● Interface with other teams and departments to ensure clients
get the best services possible.
JVT Advisors
Andover, MA 978-557-7129 Jan 2016 – June 2016
HR Rep – Call Center
● Inbound human resources call center for a major retailer.
● Assisted with a variety of HR issues.
● Auditing of filed paperwork.
● Processing inbound and outbound mail.
● Documented each call in Oracle and Service Now systems.
IQ Pipeline/Hologic March 2015 - June 2015
Marlborough, MA 317-706-6750
Client Services
● Customer Service
● Order Processing
● Responding to faxes, Voicemails and Emails in a
timely and efficient manner.
Potpouri Group October 2014 – March 2015
Whitinsville, MA 508-234-4211
Inbound Phone Sales
● Inbound Catalog Sales.
● Order Taking.
● Order Status.
● Tracking/Arrival Status.
LabCorp /Integrated Genetics June 2014 – September 2014
Westborough,MA 508-389-8389
Client Services
● Results Confirmation.
● Assuring all paperwork in legal compliance.
● Responding to faxes, Voicemails and Emails in a
timely and efficient manner.
Davis Companies April 2013 – June 2013
Marlborough, MA 508-305-6025
Order Processing
● Processing inbound phone orders.
● Processing email orders.
● Order status.

2. Bank of New York Mellon March 2012 – April 2013
Westborough,MA 508-871-8500
Transaction Processing
● Address changes
● Beneficiary Info
● Issue funds via check, wire and ach.
● Maintain all types of accounts to include mutual funds,trusts,ira accounts.
KAZ Home Environment November 1999 – March 2012
(Formerly Honeywell Consumer Products)
Southborough,MA 508-490-7000
Customer Service Supervisor
● Handle calls for a major corporation, including billing, warranty, setup, parts
location/availability, technical information, pricing and ordering.
● Process check and credit card mail orders.
● Respond to e-mail inquiries.
● Train new hires to function autonomously within the team.
● Handle and resolve all escalated calls.
OnProcess Technology July 2005 – March 2012
Ashland,MA 508-520-2711
Logistics Service & Recovery Rep.
● Outbound calls to determine interest and willingness to participate in various surveys.
● Outbound calls to ensure delivery of shipped equipment.
● Inbound calls for customer service, order tracking or technical support issues.
● Asset retrieval calls/collections.
● Updating customer information, i.e.: Name, Address,Phone and Email.
Education: Quinsigamond Community College
Worcester, MA
● Associates Degree in Business Administration
● Human Services Certificate
United States Marine Corps
● Field Radio Operator
● Intelligence Analyst
● Tank Driver and Rifleman