1. RaChelle Hafen410 E. VAN NESS PLACE • Salt Lake City, UT 84111 • (801) 638-2178
• rachellehafen83@gmail.com
OBJECTIVE
To work as a member service specialist and supportive team player for Verizon. To benefit the company
with my experience in accounting, sales, customer service, clerical, management, and administrative
support to improve customer satisfaction and business performance.
EDUCATION
Salt Lake Community College; Salt Lake City Utah 2011-2015
Associates of General Education Emphasis: Communication
Current GPA: every semester of attendance at SLCC GPA of 3.9 placed me on the President’s list for
achievement of high GPA.
WORK EXPERIENCE
● Superior Water & Air, West Valley City, Utah
Customer Service Representative; January 2014 – May 2014
Home Depot Account Manager; May 2014-June 2015
Assistant to the Controller; June-2015-present
o Was promoted from CSR to the accounting department. Supervised employees and assisted
with tech support for representatives in the field. Managed all aspects of Home Depot
accounts for all 4 company branches. Implemented collections process for outstanding
customer accounts. Supervised all account receivables and payables for hundreds of
accounts monthly. Acting as a liaison for Superior Water and Air, The Home Depot, and our
shared customers. Resolved underpayments, overpayments, charge backs, and escalated
customer service issues. Implemented an organized system of filing for all paperwork and
contracts for the Home Depot.Lead training meetings for all employees including
management on the Home Depot brand compliance. Supervised customer service employees
and implemented problem solving methods to help retain customers. Configured tablets for
technician and sales usage in the field. Acting as a support for accounting, customer service,
and sales and Costco accounts. Processed payments and contracts. Assisted with inventory
auditing and maintenance. Promoted to assist the controller by preparing daily deposits and
maintaining the ledger. Generated reports reflecting revenue for all departments. Prepared
invoices for accounts receivables. Audited Costco contracts for compliance. Supported
customer retention by maintaining a positive and helpful attitude with every customer.
● Salt Lake Chrome Plating & Collision Products, Salt Lake City, Utah
Customer Relations Specialist/Inside sales; January 2008 – March 2013
o Managed customer credit accounts. Solved problems with shipping, accounting, and sales
errors. Handled escalated calls and assisted other agents with account issues. Worked with
spreadsheets to research and maintain inventory database. Acted as support for accounting
to process and collect payments. Assisted with inventory auditing and maintenance.
Supported customer retention by maintaining multiple accounts, competed for top sales, and
enjoyed customer satisfaction.
● Xmission Internet Service Provider; Salt Lake City, UT
Receptionist; April 2005 – May 2007
o Greeted customers and visitors. Answered multi-line phone and took messages accordingly.
Examined procedures and typed memos. Configuration of internet modems for direct sales to
customers. Screened and directed phone calls. Assisted with extra projects and errands.
Used computer systems to assist with accounting, tech support, sales, and administration.
Acted as the first contact point of customer service. Prepared daily invoices for mailing.
Organized and distributed incoming mail. Handled and managed outgoing mail and postage.
Updated customer billing account information for invoices.
SKILLS/ABILITIES

2. ● Technical
o Skilled in research. Proficient knowledge of business writing and organization.
o Experienced in word processing and navigating databases. Accustomed in basic computer
diagnostics.
o Experienced in account receivables.
● Computer
o Educated in Microsoft Office Suite.
o Proficient in typing, ten-key, and data entry.
o Database management.
o Experienced in self-learning diagnostics.
o Accustomed to navigating various inner company software systems, and online website
interfaces.
● Communication
o Completed Interpersonal communications, and communication in the work place courses at
SLCC.
o Communicated daily with customers, clients, staff, and management at all previous work
experiences.
o 16 years of experience in customer service.
References available upon request.