1. Yasmin Mohamed Ibrahim Abd El-Baky
Personal Data
Date of Birth: December 17, 1987
Nationality: Egyptian
Address: IMPZ, Dubai, UAE
Telephone numbers: +971525223152
E-mail: jessy.moh77@gmail.com
Objectives
Looking for a suitable Mid-Career opportunity position with an ambitious company that offers genuine
room for progression in Customer Service, Procurement and Logistics.
Summary of Qualifications
Senior Customer Service Order specialist with 6 Years’ experience in Customer Service, Administration
and Procurement.
Self-confident, cooperative in teamwork, patient, fast learner, able to interact with different cultures,
can work under pressure, hard worker and ambitious.
Experience
1) AkzoNobel UAE
Customer Order Service Representative. (07/2015—Present)
• Receiving, processing and following up orders.
• Agreeing delivery dates, transport and packaging matters with customers.
• Preparing pick and delivery notes for dispatches and liaise with warehouse staff.
• Checking / maintaining customer master data (payment conditions and contact details).
• Serving as communication link between customers and sales staff.
• Improving OWC (operating work capital) in cooperation with Sales Manager, Credit Control and
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2. customers.
• Sending product information to customers (product data, material safety data, and sales
specifications).
2) Cupola Teleservices (CTS) (fujitsu Account).
Customer Service Representative & Quality Analyst. (01/2015—06/2015)
• Ensure service level agreements are met and maintained.
• Monitor and score inbound calls taken by Call Center Agents.
• Analyze the performance of the Agents.
• Contributes to team effort by accomplishing related results as needed.
3) (Vodafone International Services)
International Accounts Advisor (Uk Account) (12/2011—11/2014)
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Ensure service level agreements are met and maintained.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Be proactive in regards to the improvement of processes and procedures.
• Accuracy in handling all assigned tasks Technical Queries (IOS, BlackBerry, Androids).
• Monitor and score inbound Call for Technical support Teams.
• Obtain and evaluate all relevant information to handle product and service inquiries.
4) (Parsi Travel)
Office administrator (10/2010—11/2011)
• Assists office staff in maintaining files and databases.
• Prepares reports, presentations, memorandums, proposals and correspondence.
• Schedules appointments and meetings for executives and upper level staff.
• Coordinate work flow.
• Maintain procedures manual to ensure consistent performance of routines.
Education / Certificates
• Alexandria University, Faculty of Arts-English Department-2010.
• ICDL Certificate (Certified by UNESCO) / Initial Passenger Fares and Ticketing Course (EgyptAir).
Languages / Computer Skills
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3. • Arabic: Mother tongue. / English: Fluent
• Microsoft Office, Internet and Browsing.
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