1. Carla S. Reed
4917 Phipps Dr.
Memphis, TN 38125
Cell (901) 634-6662
Email: cvettereed@yahoo.com
SKILLS:
• Strong Organizational Skills
• Public Relations & Customer Service
• Over 7 years of Supervisory experience
• Ability to adapt in an ever changing
environment
• Accurate and Detail Oriented
• Ability to build strong relationships
with both internal and external business
partners
• Strong analytical skills with ability to
drive results
• Excellent Written & Verbal
Communication skills
PROFESSIONAL EXPERIENCE
PAYCHEX INC. Memphis, TN 2007 to Present
Client Service Supervisor
• Supervises, assigns work, directs, and checks the work of assigned personnel.
• Assists the Branch manager in the development of branch goals and improvement strategies.
• Plans, organizes, and coordinates quarter end and year end processes.
• Assists in the recruiting, interviewing, and hiring process.
• Evaluates performance of direct reports.
• Recommends promotion/termination and disciplinary actions among personnel.
PAYCHEX INC. Jacksonville, FL
Payroll Team Leader
• Assisted the Client Service Supervisor (CSS) in the development of direct
reports.
• Created and presented the specialists’ performance appraisals and
monthly one on one report.
• Assisted in disciplinary action when needed.
• Coached payroll specialists’ in problem solving regarding client issues
and concerns.
• Assisted with the interviewing and hiring process.
• Helped improve client retention stats.
• Assisted in the preparation of quarter and year end processes.
• Supported and coached Payroll Specialist in the progression of level work
to senior.
• Assisted with data integrity of the payroll system.
Senior Payroll Specialist
• Contacted clients to obtain payroll data.
• Participated in mentoring new payroll specialists; including assisting with
level work and questions.
• Corresponded with tax agencies to resolve client issues.
• Assisted ENS with Taxpay related issues.
2005 to 2007

2. • Maintained knowledge of payroll products and tax laws.
• Constantly seek solutions to satisfy clients and company.
FIRST HORIZON NATIONAL CORPORATION Memphis, TN 2000 to 2005
Online Customer Service Financial Specialist
• Assisted online banking customers with resetting passwords, bill payments inquiries, and
resolving basic online connection problems.
• Performed daily audits of online operations workflow and reports.
• Assisted current and prospective customers regarding First Tennessee / First Horizon Bank
products and services to include home banking service line.
• Monitored electronic bill payment service requests, new online accounts and over draft reports
on a daily basis.
• Reconciled online general ledger account and internal deposit accounts utilized for Banking
Online bill payments on a daily basis.
• Assisted with staff training and guidance in product services and administration.
• Handled customers by identifying their needs and solving problems.
• Constantly sought out solutions to satisfy client and company.
Customer Service III
• Performed all aspects of customer service for a large bank to include answering telephones,
responding to website emails, credit card billing inquires, and providing details on products and
services.
• Adhered to strict protocols for confidentiality and communications.
• Worked patiently with clients and focused on their needs.
• Maintained customer service and public relation skills.
EDUCATION:
1996 CONCORDE CAREER INSTITUTE, Memphis, TN
MAJOR: MEDICAL ASSISTANT