1. Barbara Sheppard
1251 Holiday South Drive, Rentz, GA 31075 478-494-8185
Summary Of Qualifications:
• Excellent computer and Customer Service skills.
• Proficient in Microsoft Word, Excel, E-Mail and Internet.
• Team player dedicated to providing excellent customer service.
• Ability to take control and solve problems efficiently and effectively.
• Excellent adaptability to handle the challenges of a fast paced working
environment.
• Effectively communicate with public exercising tact, courtesy and confidentiality.
Work Experience:
Farmers Furniture Corporate Dublin, GA
Property Administrator July 2012 to Current
• Supervise Property Associate and provide guidance on daily job functions and
responsibilities.
• Process or oversee the processing of rent payments from tenants and monitor to
ensure payments received according to due date. Update payment ledger as
payments received. Collections as needed.
• Process reconciliations for CAM, Taxes and Insurance to ensure accuracy in
billing and verify charges billed are allowable according to Lease Terms.
• Update accounts according to changes including addresses and phone numbers,
property management companies and changes in rent amounts.
• Ensure accurate filing system is maintained for all Tenants and Landlords.
• Assist various departments as needed including notification of all changes as they
occur.
• Assist tenants and store managers with problems or questions that arise from
billing, payments and maintenance.
• Create and send documents and correspondence to Landlords and Tenants
regarding various topics as needed.
• Create and maintain various spreadsheets for the purpose of maintaining up to
date information on all leased and owned properties to include tenant and landlord
information.

2. Emanuel County Tax Commissioner Swainsboro, GA
Clerk February 2007 to July
2012
• Process payments for taxes and balance cash drawer daily.
• Issue and renew automobile plates and transfer titles.
• Work with banks, finance companies and automobile dealers to correctly add
liens to titles.
• Process and create bills for timber cut quarterly.
• Complete daily posting and balancing of reports.
• Assist customers in person and over the phone to clarify or change information
concerning billing, taxes and titles.
• Create and send documents to notify customers of returned checks and taxes due.
Swainsboro Technical College Swainsboro, GA
New Connections Assistant December 2005 to February 2007
• Conduct assessments to determine participant’s career interest and aptitudes.
• Assist in developing and updating materials for customized training as needed by
Department of Family and Children Services.
• Maintain and provide attendance and other records needed for documentation,
reporting and evaluation.
• Serve as role model and mentor for participants in establishing positive work
ethics and employment practices.
• Provide job placement services to participants including developing a work search
plan, job matching and referral services.
Swainsboro Housing Authority Swainsboro, GA
Secretary September 2005 to December 2005
• Process payments for rent and security deposits and make daily bank deposits.
• Process applications and calculate rent based on income.
• Obtain and update customer information to process annual re-exams.
• Organize customer files with all forms needed and maintain filing system.
• Assist customers in person and over the phone concerning rent, account
information and work orders.
• Set up and maintain customer accounts.
• Sort and distribute incoming mail.
Georgia Power Company Statesboro, GA
Customer Service Representative August 1997 to July 2005
• Dispatch daily work to 18 Linemen and 12 Field Service Representatives in the
Southeast Region.
• Coordinate and maintain vacation schedules and coverage for 18 Linemen.
• Work closely with Engineers, Marketing, CSR’s and Managers to update and
maintain customer information on accounts and assist with new services.
• Coordinate work with Electricians.

3. • Communicate with Customer Service Center, local offices, electrician and
contractors concerning work orders.
• Process payments and service requests.
Education:
Swainsboro Technical College Swainsboro, GA
Information and Office Technology 1995-1996
Honor Graduate