1. Cheryl Hart
2563 Witchtree Rd. Greenville, MS 38701
[Home] 662-378-9943 [Cell] 662-347-9092
cherylynn@suddenlink.net
Professional Summary
Highlyenthusiasticand qualified customerservice professional withover 37
years in fast paced customer service clientinterface experience. Personableand
professional underpressure.
Core Strengths
Strong organizational skills Largecash/check deposit expert
Activelistening skills Customerservice expert
Seasoned in conflictresolution Telecommunication skills
Exceptionalcommunicationskills Energeticwork attitude
Fax machine PC/keyboard
Microsoft Word/Excel
Work Experience
SuddenlinkCommunications-Greenville, MS Jan. 1978 to July2015
CustomerService Representative
Greeting customers and ascertain whateach customer wants and need
Politely assisting customers in person and via telephone
Managed widevariety of customer service and administrativetasks to
resolve customer issues quickly and efficiently
Assisted in the managingof the companydatabaseand verified, edited, and
modified customer information
Processing NSF checks, drafts, and credit card payments
Processing District Attorney forms for collection of NSF checks
Lead CustomerService Representative
Open and close the office and vault
Approve and applyanyneeded customer adjustments
Quality control all work orders entered into the data base
Belk DepartmentStore-Greenville, MS 1996 to 2015
Cash Office/Customer Service
2. Education
HighSchool Diploma
GreenvilleHighSchool-Greenville, MS 1976
VirginiaCollegeOnline Current
Healthcare Reimbursement
Associate of Science
Expected Grad Date Sept 2016
Accomplishments
Responsible for handling customer account inquiries, accurately providing
information to ensure resolution of product/service complaints and customer
satisfaction.
Handled high volumesales with cash, check, and credit card transactions,
balancing cash drawerat the end of the day with 100% accuracyrate.
Earned managementtrust by serving as Lead Customer Service
Representative/Key holder, responsibility of opening and closing the
business, and vault.
Earned trust to perform the duties of management when office managerwas
out.
References
References are available upon request
![Cheryl Hart
2563 Witchtree Rd. Greenville, MS 38701
[Home] 662-378-9943 [Cell] 662-347-9092
cherylynn@suddenlink.net
Professional Summary
Highlyenthusiasticand qualified customerservice professional withover 37
years in fast paced customer service clientinterface experience. Personableand
professional underpressure.
Core Strengths
Strong organizational skills Largecash/check deposit expert
Activelistening skills Customerservice expert
Seasoned in conflictresolution Telecommunication skills
Exceptionalcommunicationskills Energeticwork attitude
Fax machine PC/keyboard
Microsoft Word/Excel
Work Experience
SuddenlinkCommunications-Greenville, MS Jan. 1978 to July2015
CustomerService Representative
Greeting customers and ascertain whateach customer wants and need
Politely assisting customers in person and via telephone
Managed widevariety of customer service and administrativetasks to
resolve customer issues quickly and efficiently
Assisted in the managingof the companydatabaseand verified, edited, and
modified customer information
Processing NSF checks, drafts, and credit card payments
Processing District Attorney forms for collection of NSF checks
Lead CustomerService Representative
Open and close the office and vault
Approve and applyanyneeded customer adjustments
Quality control all work orders entered into the data base
Belk DepartmentStore-Greenville, MS 1996 to 2015
Cash Office/Customer Service](https://image.slidesharecdn.com/75ae5b1d-dba6-46ce-9e13-1605109bc768-160708204812/85/Resume-2016-cheryl-hart-1-320.jpg)
