Adrian D. Hampton seeks a position in office management and has over 10 years of experience in administrative roles. He has strong organizational, communication, and customer service skills. His background includes roles in healthcare billing, quality assurance, and human resources. He has proficiency with Microsoft Office programs and experience managing staff.

1. 1029 Shive Lane, Apt P­1
Bowling Green, KY 42102
502­528­9694 (cell)
adhamp@gmail.com
ADRIAN D. HAMPTON
PROFESSIONAL PROFILE Administrative professional offering versatile office management skills and
proficiency in Microsoft Office programs.
SUMMARY OF SKILLS Strong planner and problem solver who readily adapts to change, works independently and
exceeds expectations.
Demonstrated ability to manage staff, accounts and facility operations while constantly
providing exceptional customer service.
Proven track record of using strong organization, communication, interpersonal and
leadership skills to liaise with different departments.
Advanced understanding of customer needs with diligent attention to detail resulting in
superior customer service and high levels of client satisfaction.
Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Expert proficiency with major hospital billing systems EPIC, NextGen and IRIS.
Skilled in technical and medical terminology.
WORK HISTORY TRANSATLANTIC QUALITY ASSURANCE ASSOCIATE, DELL, BOWLING GREEN, KY
August 2015­ Present
● Performs transactional quality audits based on predefined audit
parameters.
● Perform ATA and detect errors
● Classify errors based on type, can perform root cause analysis and
documentation of CAPA.
● Assist in processing client request
● Perform audits and reports findings based on QMS standards and
effectively close the non­conformance.
● Accurately reports required data for projects and or initiatives
● Perform client research request regarding member issues.
● Handle mandatory training for new Customer Service Reps.
MEDICAL AND BILLING SERVICE REPRESENTATIVE, DELL, BOWLING GREEN, KY
January 2011 – August 2015
● Processing insurance claims and patient payments
● In charge of issuing daily work task to other staff members
● Responsible for managing client issues and responses
● Assist in processing client request
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2. ● Responsible for incoming patient calls
● Manage daily balancing of accounts and payments
LEAD GAME ADVISOR, GAME STOP, BOWLING GREEN, KY
December 2008 – October 2011
● Complete oversight of store inventory
● Responsible for training of new store staff
● Assisted in the midnight launch of major retail titles
HUMAN RESOURCES ASSISTANT 1 (PRN), JEWISH HOSPITAL AND ST. MARY’S HEALTHCARE, LOUISVILLE,
KY
September 2008 – October 2008
● Complete oversight of all external and internal employee communication
● Assisted in the development of Affirmative Action plan
TRAINING AND DEVELOPMENT INTERN, JEWISH HOSPITAL AND ST. MARY’S HEALTHCARE, LOUISVILLE, KY
May 2008 – August 2008
● Designed and developed an on­line exit interview process
● Developed an leadership core competency training program
● Assisted with New Team Member Orientation and Corporate
College training
● Managed the Health Stream and L.E.M. program
SENIOR GAME ADVISOR, GAME STOP, BOWLING GREEN, KY
February 2007 – May 2008
● Complete oversight of store inventory
● Responsible for training of new store staff
● Assisted in the midnight launch of major retail titles
AVIATION STOREKEEPER,​ UNITED STATES NAVY, POINT MUGU, CALIFORNIA
September 2001 – September 2005
● Served as Night Crew Manager from 2002 to 2005
● Managed the daily inventory for command and aircraft
● Managed credit card program for command
● Trained all incoming store keepers
● Responsible for complete oversight of command Material Safety Data program
EDUCATION HEALTH CARE ADMINISTRATION, WESTERN KENTUCKY UNIVERSITY, BOWLING GREEN, KY
Bachelor of Science,​ ​2008
REFERENCES AVAILABLE UPON REQUEST
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