SlideShare a Scribd company logo

Murphy, Elaine Resume

1 of 2
Download to read offline
Elaine Murphy
74 Macintyre Lane
Ajax, Ontario L1T 3X3
Home Phone: (905) 427-6024
Cell Phone: (647) 226-8730
Email Address: macintyre74@msn.com
Objective
To obtain a Customer Service position in order to utilize my 20+ years’ experience successfully performing a I
have a proven track record of efficiency and accuracy in managing multiple functions, solving problems,
maintaining confidentiality and producing quality work.
Relevant Qualifications
 Possess over 20 years of work experience in
various clerical/administrative positions.
 Hold a Secondary School Diploma.
 Possess knowledge of Department and Branch
services and programs.
 Typing speed of 60 wpm and superior
keyboarding skills using AS/36 400 Hewlett
Packard terminals.
 Excellent ability for verification of data input and
correct errors.
 Proficient in Microsoft Word, Excel, PowerPoint
and Outlook.
 Possess meticulous attention to detail.
 Ability to travel as required.
 Excellent ability to perform clerical duties such
as filing, typing, faxing, answering phone, etc.
 Stay focused and able to keep on task.
 Exceptional communication, interpersonal, and
entrepreneurial skills.
 Ability to work independently or as a team
member.
 Maintain operations by following policies and
procedures.
 Maintain customer confidence and ensure
protection of operations by keeping information
confidential.
 Willing and able to work various shifts and
overtime.
Relevant Experience
 Prepare source data by compiling and sorting
information and established entry priorities.
 Structure and input of production BOMs (Bill of
Materials) though agile to oracle ERP systems.
 Implement engineering/process change orders for
NPI (New Product Introductions).
 Create new part numbers by entering all data
information into the systems.
 Create invoices.
 Process returns and exchanges.
 Process credit notes and premiums.
 Respond, report, coordinate and process on
internal/external customer orders received
following existing company policies,
procedures and programs.
 Process, coordinate and investigate all
customer shipment claims and return
requests.
 Contribute to team effort by accomplishing
related results as needed.
 Work as a team player with relative
departments on lead time confirmation, A/R
verification and credit /debit note issues.
 Oversee the preparation of monthly, annual,
and/or terminal inventory reports.
 Process customer and account source documents
by reviewing data for deficiencies.
 Resolve discrepancies by using standard
procedures.
 Administer and maintain data entry requirements
by following data program techniques and
procedures.
 Regulate, verify and enter customer and account
data by reviewing, correcting, deleting, or re-
entering.
 Rectify customer and account system changes and
upgrade by inputting new data and review output.
 Standardize information by completing data base
backups.
Elaine Murphy -2- (647) 226-8730
Highlights
 Report generation
 Document management
 Confidential information
 Proficient with 10-key
 Filing systems
 Data archiving
 Time management
 Meticulous attention to
detail
 Results-oriented
 Statistics
 Performance monitoring &
workload prioritization
 Data entry AS/36 400
Hewlett Packard terminals
Work History
Lia Sophia Customer Service Supervisor 2011 – 2014
Richmond Hill, Ontario
Lia Sophia Customer Service Representative 2009 – 2011
Richmond Hill, Ontario
Sanmina-SCI Program Coordinator/Document Control 2000 – 2009
Toronto, Ontario
Alexandria Sugaring Products Customer Service Representative 1998 – 2000
Toronto, Ontario
Valleylab Canada Inventory Manager 1997 – 1998
Division of Pfizer Hospital
Toronto, Ontario
Valleylab Canada Customer Service Representative 1994 – 1997
Division of Pfizer Hospital
Toronto, Ontario
Valleylab Canada Administrative Receptionist 1992 – 1994
Division of Pfizer Hospital
Toronto, Ontario
Education
North Kelvinside Secondary School Diploma
Secondary School
Glasgow, Lanarkshire, Scotland
TRAINING, COURSES AND LICENCES
Doc Control - Change Analyst
Doc Control Oracle 11i
Agile 8.5 PE Training Track
Program Management - Order Entry
Basics of Supply Chain Management CPIM Course

Recommended

Tasha Penwell Resume.docx
Tasha Penwell Resume.docxTasha Penwell Resume.docx
Tasha Penwell Resume.docxTasha Penwell
 
Stacy Robinson Resume 8-5-15
Stacy Robinson Resume 8-5-15Stacy Robinson Resume 8-5-15
Stacy Robinson Resume 8-5-15Stacy Robinson
 
Carisa Aranyos Resume 2
Carisa Aranyos Resume 2Carisa Aranyos Resume 2
Carisa Aranyos Resume 2Carisa Aranyos
 
Resume Updated 7.24.2016
Resume Updated 7.24.2016Resume Updated 7.24.2016
Resume Updated 7.24.2016Molliah Heer
 
LasheliaHurdResume 010716
LasheliaHurdResume 010716LasheliaHurdResume 010716
LasheliaHurdResume 010716LaShelia Hurd
 

More Related Content

What's hot

Rose Bir Resume 2016
Rose Bir Resume 2016Rose Bir Resume 2016
Rose Bir Resume 2016Rose Bir
 
Cecelia R Sharp 2015
Cecelia R Sharp 2015Cecelia R Sharp 2015
Cecelia R Sharp 2015Cecelia Sharp
 
Vivian Graham-Denson Resume 1 (5).PDF
Vivian Graham-Denson Resume 1 (5).PDFVivian Graham-Denson Resume 1 (5).PDF
Vivian Graham-Denson Resume 1 (5).PDFVivian Graham-Denson
 
Carrie Drisdale's Resume
Carrie Drisdale's ResumeCarrie Drisdale's Resume
Carrie Drisdale's ResumeCarrie Drisdale
 
Carlos canard logistics resume 2014 fl
Carlos canard logistics resume 2014 flCarlos canard logistics resume 2014 fl
Carlos canard logistics resume 2014 flCarlos Canard
 
Heather R Resume 1 (1)
Heather R Resume 1 (1)Heather R Resume 1 (1)
Heather R Resume 1 (1)Heather Eskew
 
Katrina Stone Resume
Katrina Stone Resume Katrina Stone Resume
Katrina Stone Resume Katrina Stone
 
Darshan Church Linkedin 4 14 2015
Darshan Church Linkedin 4 14 2015Darshan Church Linkedin 4 14 2015
Darshan Church Linkedin 4 14 2015Darshan Church
 
Erikka Assistant - Front Desk Complete1
Erikka Assistant - Front Desk Complete1Erikka Assistant - Front Desk Complete1
Erikka Assistant - Front Desk Complete1Erikka Jones
 
Tosha L Porter Resume 11
Tosha L  Porter Resume 11Tosha L  Porter Resume 11
Tosha L Porter Resume 11Tosha Porter
 
Top 8 logistics specialist resume samples
Top 8 logistics specialist resume samplesTop 8 logistics specialist resume samples
Top 8 logistics specialist resume samplesderitresfu
 

What's hot (20)

Resume[3]
Resume[3]Resume[3]
Resume[3]
 
Frankie Malcuit Resume
Frankie Malcuit ResumeFrankie Malcuit Resume
Frankie Malcuit Resume
 
Rose Bir Resume 2016
Rose Bir Resume 2016Rose Bir Resume 2016
Rose Bir Resume 2016
 
Cecelia R Sharp 2015
Cecelia R Sharp 2015Cecelia R Sharp 2015
Cecelia R Sharp 2015
 
Vivian Graham-Denson Resume 1 (5).PDF
Vivian Graham-Denson Resume 1 (5).PDFVivian Graham-Denson Resume 1 (5).PDF
Vivian Graham-Denson Resume 1 (5).PDF
 
Carrie Drisdale's Resume
Carrie Drisdale's ResumeCarrie Drisdale's Resume
Carrie Drisdale's Resume
 
Carlos canard logistics resume 2014 fl
Carlos canard logistics resume 2014 flCarlos canard logistics resume 2014 fl
Carlos canard logistics resume 2014 fl
 
Heather R Resume 1 (1)
Heather R Resume 1 (1)Heather R Resume 1 (1)
Heather R Resume 1 (1)
 
Katrina Stone Resume
Katrina Stone Resume Katrina Stone Resume
Katrina Stone Resume
 
Darshan Church Linkedin 4 14 2015
Darshan Church Linkedin 4 14 2015Darshan Church Linkedin 4 14 2015
Darshan Church Linkedin 4 14 2015
 
SSH Admin and Analyst Resume 030515
SSH Admin and Analyst Resume 030515SSH Admin and Analyst Resume 030515
SSH Admin and Analyst Resume 030515
 
Carla Ballmes
Carla BallmesCarla Ballmes
Carla Ballmes
 
Professional Resume
Professional ResumeProfessional Resume
Professional Resume
 
salinasresume
salinasresumesalinasresume
salinasresume
 
Sarah Rinehart Resume
Sarah Rinehart ResumeSarah Rinehart Resume
Sarah Rinehart Resume
 
Erikka Assistant - Front Desk Complete1
Erikka Assistant - Front Desk Complete1Erikka Assistant - Front Desk Complete1
Erikka Assistant - Front Desk Complete1
 
Tosha L Porter Resume 11
Tosha L  Porter Resume 11Tosha L  Porter Resume 11
Tosha L Porter Resume 11
 
ResumeCSB_2015
ResumeCSB_2015ResumeCSB_2015
ResumeCSB_2015
 
Top 8 logistics specialist resume samples
Top 8 logistics specialist resume samplesTop 8 logistics specialist resume samples
Top 8 logistics specialist resume samples
 
C Riley resume
C Riley resumeC Riley resume
C Riley resume
 

Viewers also liked (7)

Amp Citrate
Amp CitrateAmp Citrate
Amp Citrate
 
Revision policy
Revision policyRevision policy
Revision policy
 
INTERIO Cetificate
INTERIO CetificateINTERIO Cetificate
INTERIO Cetificate
 
ಸ್ವರ್ಗ
ಸ್ವರ್ಗಸ್ವರ್ಗ
ಸ್ವರ್ಗ
 
Ciclos del carbon
Ciclos del carbonCiclos del carbon
Ciclos del carbon
 
residue
residueresidue
residue
 
Omslag Arno
Omslag ArnoOmslag Arno
Omslag Arno
 

Similar to Murphy, Elaine Resume

Similar to Murphy, Elaine Resume (20)

Updated Sara's Resume (3) (1)
Updated Sara's Resume (3) (1)Updated Sara's Resume (3) (1)
Updated Sara's Resume (3) (1)
 
Laura Sollock Resume
Laura Sollock ResumeLaura Sollock Resume
Laura Sollock Resume
 
Judith A Shaw Resume 12-30-16
Judith A Shaw Resume 12-30-16Judith A Shaw Resume 12-30-16
Judith A Shaw Resume 12-30-16
 
INTERNET RESUME
INTERNET RESUMEINTERNET RESUME
INTERNET RESUME
 
Resume_Diana2
Resume_Diana2Resume_Diana2
Resume_Diana2
 
norefresume
norefresumenorefresume
norefresume
 
MacDonald-Betty
MacDonald-BettyMacDonald-Betty
MacDonald-Betty
 
Santina Resume in Word(new)
Santina Resume in Word(new)Santina Resume in Word(new)
Santina Resume in Word(new)
 
Sophia Black Resume 2017
Sophia Black Resume 2017Sophia Black Resume 2017
Sophia Black Resume 2017
 
Sophia Black Resume 2017
Sophia Black Resume 2017Sophia Black Resume 2017
Sophia Black Resume 2017
 
Shantria Williams Resume-2
Shantria Williams Resume-2Shantria Williams Resume-2
Shantria Williams Resume-2
 
KatherineWalker_Resume w. Cvr 2015
KatherineWalker_Resume w. Cvr 2015KatherineWalker_Resume w. Cvr 2015
KatherineWalker_Resume w. Cvr 2015
 
resumeKZelaya 2015
resumeKZelaya 2015resumeKZelaya 2015
resumeKZelaya 2015
 
Accounting & Business
Accounting & BusinessAccounting & Business
Accounting & Business
 
Mery's update resume marzo 23
Mery's update resume marzo 23Mery's update resume marzo 23
Mery's update resume marzo 23
 
Admin resume 2-1-16 private
Admin resume 2-1-16 privateAdmin resume 2-1-16 private
Admin resume 2-1-16 private
 
Barbara Nicole Black Resume
Barbara Nicole Black ResumeBarbara Nicole Black Resume
Barbara Nicole Black Resume
 
NORMAS RESUME
NORMAS RESUMENORMAS RESUME
NORMAS RESUME
 
Carmelletha Resume 2016
Carmelletha Resume 2016Carmelletha Resume 2016
Carmelletha Resume 2016
 
Kristen
KristenKristen
Kristen
 

Murphy, Elaine Resume

  • 1. Elaine Murphy 74 Macintyre Lane Ajax, Ontario L1T 3X3 Home Phone: (905) 427-6024 Cell Phone: (647) 226-8730 Email Address: macintyre74@msn.com Objective To obtain a Customer Service position in order to utilize my 20+ years’ experience successfully performing a I have a proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Relevant Qualifications  Possess over 20 years of work experience in various clerical/administrative positions.  Hold a Secondary School Diploma.  Possess knowledge of Department and Branch services and programs.  Typing speed of 60 wpm and superior keyboarding skills using AS/36 400 Hewlett Packard terminals.  Excellent ability for verification of data input and correct errors.  Proficient in Microsoft Word, Excel, PowerPoint and Outlook.  Possess meticulous attention to detail.  Ability to travel as required.  Excellent ability to perform clerical duties such as filing, typing, faxing, answering phone, etc.  Stay focused and able to keep on task.  Exceptional communication, interpersonal, and entrepreneurial skills.  Ability to work independently or as a team member.  Maintain operations by following policies and procedures.  Maintain customer confidence and ensure protection of operations by keeping information confidential.  Willing and able to work various shifts and overtime. Relevant Experience  Prepare source data by compiling and sorting information and established entry priorities.  Structure and input of production BOMs (Bill of Materials) though agile to oracle ERP systems.  Implement engineering/process change orders for NPI (New Product Introductions).  Create new part numbers by entering all data information into the systems.  Create invoices.  Process returns and exchanges.  Process credit notes and premiums.  Respond, report, coordinate and process on internal/external customer orders received following existing company policies, procedures and programs.  Process, coordinate and investigate all customer shipment claims and return requests.  Contribute to team effort by accomplishing related results as needed.  Work as a team player with relative departments on lead time confirmation, A/R verification and credit /debit note issues.  Oversee the preparation of monthly, annual, and/or terminal inventory reports.  Process customer and account source documents by reviewing data for deficiencies.  Resolve discrepancies by using standard procedures.  Administer and maintain data entry requirements by following data program techniques and procedures.  Regulate, verify and enter customer and account data by reviewing, correcting, deleting, or re- entering.  Rectify customer and account system changes and upgrade by inputting new data and review output.  Standardize information by completing data base backups.
  • 2. Elaine Murphy -2- (647) 226-8730 Highlights  Report generation  Document management  Confidential information  Proficient with 10-key  Filing systems  Data archiving  Time management  Meticulous attention to detail  Results-oriented  Statistics  Performance monitoring & workload prioritization  Data entry AS/36 400 Hewlett Packard terminals Work History Lia Sophia Customer Service Supervisor 2011 – 2014 Richmond Hill, Ontario Lia Sophia Customer Service Representative 2009 – 2011 Richmond Hill, Ontario Sanmina-SCI Program Coordinator/Document Control 2000 – 2009 Toronto, Ontario Alexandria Sugaring Products Customer Service Representative 1998 – 2000 Toronto, Ontario Valleylab Canada Inventory Manager 1997 – 1998 Division of Pfizer Hospital Toronto, Ontario Valleylab Canada Customer Service Representative 1994 – 1997 Division of Pfizer Hospital Toronto, Ontario Valleylab Canada Administrative Receptionist 1992 – 1994 Division of Pfizer Hospital Toronto, Ontario Education North Kelvinside Secondary School Diploma Secondary School Glasgow, Lanarkshire, Scotland TRAINING, COURSES AND LICENCES Doc Control - Change Analyst Doc Control Oracle 11i Agile 8.5 PE Training Track Program Management - Order Entry Basics of Supply Chain Management CPIM Course