1. CAROLYN R. GLOSTER
Thornton, CO 720-540-4923 sis852@msn.com
LOGISTICS/ACCOUNTS RECEIVABLE SPECIALIST
Logistics/Accounts Receivable Specialist who is dedicated and confident in driving business objectives with a
determination to succeed, bringing talent and skill to today’s competitive market. Resourceful and organized with a
strong attention to detail. Strong interpersonal skills with excellent written and oral communication. Team orientated
as well as independent and creative with a great work ethic and an absolute understanding of superior customer
service. Always presents a professional attitude and personality allowing for successful building and maintaining of
professional relationships.
Professional proficiencies include:
• Effective relationship and team building skills
• Skilled at organizing complex projects, defining
project priorities
• Strong organization, analytical and detail-
oriented, with creative problem solving skills
• Highly tuned time management skills
• Dependable, self starter and enthusiastic goal
setter
• Adept at managing multiple projects and
working within tight deadlines
• Excellent customer service skills including
telecommunications with ability to resolve
customer relation issues increasing
customer satisfaction
PROFESSIONAL EXPERIENCE
LAKESHORE, DENVER, CO
Contracted at Geodis - Data Entry Specialist, 2015 - 2016
Verified accuracy of billing data
Created international and local shipment, delivery and pick up orders
Consolidated and filtered shipment orders for multiple carriers using Excel and in house software
Problem solved roadblocks and created work arounds
Assisted other departments with special projects
Created procedure manuals
Q3 CONTRACTING INC., COMMERCE CITY, CO
Billing Specialist, 2014 - 2015
Verified accuracy of billing data and revised any errors
Prepared itemized statements and invoices and recorded amounts due for items purchased or services rendered
Filed, sorted, organized and photocopied records of invoices and support documents
Reviewed and balanced purchase orders to ensure accurate billing
Matched records, created invoices and created unique tracking number
Resolved billing discrepancies
NOVITEX ENTERPRISE SOLUTIONS, DENVER, CO
Consulted at Tiaa Cref - Customer Service Associate, 2011 - 2014
Created or updated participant profiles including EFT information, address changes, phone and name changes,
beneficiary and survivor information
Proficient in Lean Process Improvement
Planned and led multi-site team meetings
Participated in Production Team compiling daily metrics
Participated in Standards Team implementing standard operating procedure and Lean Process Improvement changes
Updated metrics boards containing daily team statistics and daily SLA goals
Received and directed incoming calls from all over the country as a Tiaa Cref operator
Directed international calls for Tiaa Cref employees
2. TECHNICAL SKILLS
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Internet Explorer, Firefox, internet search
engines, IBM Mainframe, Power Image EXP AG, Transaction Portal (MDM), Siebel, in house package software
TRAINING AND CERTIFICATIONS
Adams County Employee Training and Management Development Program, 1998 – 2002
Advanced Customer Relations
Essentials of Managing the Front Desk
Creative Conflict
The Art of Communication
How to Handle Difficult People
Project Management
OSHA Compliance Workplace Safety
Microsoft Word and Excel
Problem Solving and Creative Thinking