1. Laurie Griswold Cell: 860-916-2395
950 FarmingtonAve., Apt. C39 Home: 860-357-3847
NewBritain, CT 06053 lauriegriswold@att.net
Experienced Supervisor with Exceptional Customer Service Skills
Well organizedandproficientatmultitaskingandprioritizing. Detail-oriented,accurate andfocused.
Highlyeffective communicationskills,verbal andwritten. Outstandingcustomerservice aptitude.
Excellentinterpersonalskillshavingdealtwithabroaddiversityof populations. Easilyestablishrapport
and trust. Troubleshooteradeptatidentifyingproblemsandimplementingsolutions. Computerskills
include Word,Excel andInternetsavvy.
CORE SKILLS
Office Management Office Support CustomerService
Word Processing Supervising Communication
ProblemSolving Organization Team Building
EMPLOYMENT HISTORY
ConsumerLoan Liaison– WebsterBank (Cheshire,CT) 5/15 – Present
ProcesssecuredandunsecuredHome EquityLoans,Linesof Credit,Bridge andPersonal Loans managing
a queue of 125 applications
▪ Work withcustomerstoassistthemthroughthe loan process
▪ Make approval,counter-offeranddecline calls
▪ Ensure regulatorycompliance onall loans
Home Equity Underwriter– Bank of America(Farmington,CT) 1/13 – 1/14
Underwrite Home equityloansandlinesof credit
▪ Examine andanalyze income,creditandappraisal documentation
▪ Determine creditworthiness,approving,decliningorwithdrawingcreditapplicationsupto
$400,000.00
NewBusinessManager - The FarmingtonCompany(Farmington,CT) 3/09 - 3/11
Manage all aspectsof the NewBusinessprocessingfunction
▪ Manage staff to effectivelymeetdepartmentgoals
▪ Oversee applicationprocessingforaccuracyand timeliness
▪ Maintainproduct knowledge and demonstratestrongproblemsolvingskills
UnderwritingSupport Manager - ChubbSpecialtyInsurance (Simsbury,CT) 9/99 - 5/08
Manage the day-to-dayoperationsof the UnderwritingSupportTeam
▪ Oversee teamworkload
▪ Accountable forthe team’sservice andproductivitylevels
▪ Establishindividualandteamgoals,monitoringandassessingresults,coachingstaff,conducting
Performance reviewsandsupportingdevelopmental plans
▪ Accountable forteamstaffing,selectionandretentionof qualified,competentstaff
▪ Supportstaff traininganddevelopmenttobuildaknowledgeable,service-orientedteam

2. RELATED COURSES
▪ Leadershipand SupervisorySkillsfor Women
▪ Excellence;Critical SkillsforSupervision
▪ Direct DimensionInterviewing
▪ Behavioral Interviewing
▪ Supervisory/ManagementDevelopment