The document is a resume for Brittany Downs. It summarizes her professional experience working in customer service roles for QVC, G&W Awards, and 7-Eleven with responsibilities including assisting customers, data entry, order processing, and stocking merchandise. It also lists her education including ongoing study for a Bachelor's degree in Business Administration and certification in cosmetology. Relevant skills listed are Microsoft Office, Qcard, PayPal, typing, organization, time management, and customer service.