SlideShare a Scribd company logo
Brittany Downs
3417 Dunedin Drive (757)672-9109
Chesapeake, VA 23321 bdowns89@gmail.com
Profile
Highly experienced customer service associate with training in Microsoft Office, Qcard, and
PayPal. Previous experience working with order services data entry. Excellent record of
maintaining high attention to detail, processing data efficiently, and keeping documentation
organized for customers and colleagues. Interested in finding a new role to apply extensive data
entry and clerical skills to support a fast-paced organization.
Microsoft Office Suite Qcard Typing Accuracy
Data Management Clerical & Administrative Tasks Employee Supervision
Organizational Skills Time Management 70 WPM Typing Speed
Professional Experience
QVC Chesapeake, VA
New Hire Trainer July 2016- January
2017 Be the face and brand of QVC. Create a lasting impression on new associates
of QVC. Train them using the company manual with a mixture of personal experiences.
Teach new hires the ins and out of how to effectively and quickly assist customer with
their needs. Give encouragement and help during training and after to assist ith the
transition into the company.
E-Services March 2016- January 2017
Quickly assist customers through instant message and email to answer questions about
their accounts and product information. Meet company goals of chats and emails per
hour. Uses dual screens to quickly access and give information. Completes customer
service needs to assist with call volume.
Customer Service July 2015- January
2017 Assist customers with
product information, placing orders, returns and refunds. Complete data entry while
communicating with customer. Accept payment information for credit cards, Qcard and PayPal.
Review billing information with customer and update accounts as needed. Email reports for
invoices, returns information, and correspondence with vendors.
Order Services 2014-
2015 Be the voice of QVC. Address customer questions about products, pricing and
show information. Complete searches for product information and show details. Stay updated
on the current show products as well as previously shown items. Adjust to the customer’s style
to effectively help complete the call.
G & W Awards Norfolk, VA
Sales Associate
2010-2012
Provide friendly customer service as well as establish relationships with customers. Serve the
customers in answering questions and offering award suggestions. Communicating with
customers in person, by phone and/or email. Received payments via cash, check and credit for
orders. Ability to communicate needs and job details with other co-workers. Worked with BizWiz
Order Manager
7-Eleven Virginia Beach,
VA Sales Associate
2005-2007
Provide prompt, efficient and courteous customer service. Maintain a clean, customer friendly
environment in the store. Ring customer sales on an electronic cash register. Receive cash from
customers and gave correct change. Perform all regular cleaning activities and other tasks that
are included on job assignment. Forecast, order and stock merchandise
Education
Stayer University 2016-Present
Bachelors in Business Administration
Wards Corner BeautyCollege 2012-2013
Cosmetology Degree
NC Wesleyan College 2007-2009
Undecided Major
Portsmouth Christian School 2004-2007
College Prep Diploma
Awards
QVC Service of Excellence 2016

More Related Content

What's hot

Cover Letter
Cover LetterCover Letter
Cover Letter
Kylee Schone
 
New updated CV 2015
New updated CV 2015New updated CV 2015
New updated CV 2015
Catriona Bailey
 
DAISY CASTRO'S RESUME 2014
DAISY CASTRO'S RESUME 2014DAISY CASTRO'S RESUME 2014
DAISY CASTRO'S RESUME 2014
Daisy Castro
 
Resume
ResumeResume
PamelaJenkins Resume (3)
PamelaJenkins Resume (3)PamelaJenkins Resume (3)
PamelaJenkins Resume (3)
Pamela Jenkins
 
Ashley Wilson (cs)
Ashley Wilson (cs)Ashley Wilson (cs)
Ashley Wilson (cs)
Ashley Wilson
 
Resume
ResumeResume
Resume
TreyBrannon
 
Arsany's Resume
Arsany's ResumeArsany's Resume
Arsany's Resume
Arsany Kirolos
 
EGLUTE MITCHELL
EGLUTE MITCHELLEGLUTE MITCHELL
EGLUTE MITCHELL
Eglute Mitchell
 
Nicholas-Alemazkour
Nicholas-AlemazkourNicholas-Alemazkour
Nicholas-Alemazkour
Nikki Alemazkour
 
Luthers Resume 2
Luthers Resume 2 Luthers Resume 2
Luthers Resume 2
Luther Mitchell
 
Marcia Jeffrey Resume
Marcia Jeffrey ResumeMarcia Jeffrey Resume
Marcia Jeffrey Resume
Marcia Jeffrey
 
Resume_of_MAMTA_SINGH_with_7_yrs._Exp.
Resume_of_MAMTA_SINGH_with_7_yrs._Exp.Resume_of_MAMTA_SINGH_with_7_yrs._Exp.
Resume_of_MAMTA_SINGH_with_7_yrs._Exp.
mamta singh
 
khalida res 2016 (1)
khalida res 2016 (1)khalida res 2016 (1)
khalida res 2016 (1)
Khalida Price
 
Janay Hall Resume
Janay Hall ResumeJanay Hall Resume
Janay Hall Resume
JanayHall
 
Resume.rtf
Resume.rtfResume.rtf
Resume.rtf
Alicia Wyatt
 
2018 alsinabuttresume
2018 alsinabuttresume2018 alsinabuttresume
2018 alsinabuttresume
Alsina Butt
 
LaurenResumeNEW.doc
LaurenResumeNEW.docLaurenResumeNEW.doc
LaurenResumeNEW.doc
Lauren Whittington
 
Sam-CV-template
Sam-CV-templateSam-CV-template
Sam-CV-template
Sam Nash
 
resume
resumeresume

What's hot (20)

Cover Letter
Cover LetterCover Letter
Cover Letter
 
New updated CV 2015
New updated CV 2015New updated CV 2015
New updated CV 2015
 
DAISY CASTRO'S RESUME 2014
DAISY CASTRO'S RESUME 2014DAISY CASTRO'S RESUME 2014
DAISY CASTRO'S RESUME 2014
 
Resume
ResumeResume
Resume
 
PamelaJenkins Resume (3)
PamelaJenkins Resume (3)PamelaJenkins Resume (3)
PamelaJenkins Resume (3)
 
Ashley Wilson (cs)
Ashley Wilson (cs)Ashley Wilson (cs)
Ashley Wilson (cs)
 
Resume
ResumeResume
Resume
 
Arsany's Resume
Arsany's ResumeArsany's Resume
Arsany's Resume
 
EGLUTE MITCHELL
EGLUTE MITCHELLEGLUTE MITCHELL
EGLUTE MITCHELL
 
Nicholas-Alemazkour
Nicholas-AlemazkourNicholas-Alemazkour
Nicholas-Alemazkour
 
Luthers Resume 2
Luthers Resume 2 Luthers Resume 2
Luthers Resume 2
 
Marcia Jeffrey Resume
Marcia Jeffrey ResumeMarcia Jeffrey Resume
Marcia Jeffrey Resume
 
Resume_of_MAMTA_SINGH_with_7_yrs._Exp.
Resume_of_MAMTA_SINGH_with_7_yrs._Exp.Resume_of_MAMTA_SINGH_with_7_yrs._Exp.
Resume_of_MAMTA_SINGH_with_7_yrs._Exp.
 
khalida res 2016 (1)
khalida res 2016 (1)khalida res 2016 (1)
khalida res 2016 (1)
 
Janay Hall Resume
Janay Hall ResumeJanay Hall Resume
Janay Hall Resume
 
Resume.rtf
Resume.rtfResume.rtf
Resume.rtf
 
2018 alsinabuttresume
2018 alsinabuttresume2018 alsinabuttresume
2018 alsinabuttresume
 
LaurenResumeNEW.doc
LaurenResumeNEW.docLaurenResumeNEW.doc
LaurenResumeNEW.doc
 
Sam-CV-template
Sam-CV-templateSam-CV-template
Sam-CV-template
 
resume
resumeresume
resume
 

Viewers also liked

Matthew Conant Resume
Matthew Conant ResumeMatthew Conant Resume
Matthew Conant Resume
Matthew Conant
 
Daniel Medcraft Resume 2017
Daniel Medcraft Resume 2017Daniel Medcraft Resume 2017
Daniel Medcraft Resume 2017
Daniel Medcraft
 
Resume_Cover Letter1.0
Resume_Cover Letter1.0Resume_Cover Letter1.0
Resume_Cover Letter1.0
John A Rowe Jr
 
Rion Paige's Visual Resume
Rion Paige's Visual ResumeRion Paige's Visual Resume
Rion Paige's Visual Resume
RionPaige
 
John Riggins resume 1
John Riggins resume 1John Riggins resume 1
John Riggins resume 1
John Riggins
 
Brent Resume 2015
Brent Resume 2015Brent Resume 2015
Brent Resume 2015
Brent Wattson
 
July11
July11July11
July11
tash958692
 
Resume 2015
Resume 2015Resume 2015
Resume 2015
Rebecca Jennette
 
Randall granlund resume
Randall granlund resumeRandall granlund resume
Randall granlund resume
Randall Granlund
 
New resume
New resumeNew resume
New resume
Amoide Bide
 
Resume Final
Resume FinalResume Final
Resume Final
Anthony Lampe
 
Dustin Resume
Dustin ResumeDustin Resume
Dustin Resume
Dustin Judd
 
Resume
ResumeResume
Resume
Daniel Vente
 

Viewers also liked (13)

Matthew Conant Resume
Matthew Conant ResumeMatthew Conant Resume
Matthew Conant Resume
 
Daniel Medcraft Resume 2017
Daniel Medcraft Resume 2017Daniel Medcraft Resume 2017
Daniel Medcraft Resume 2017
 
Resume_Cover Letter1.0
Resume_Cover Letter1.0Resume_Cover Letter1.0
Resume_Cover Letter1.0
 
Rion Paige's Visual Resume
Rion Paige's Visual ResumeRion Paige's Visual Resume
Rion Paige's Visual Resume
 
John Riggins resume 1
John Riggins resume 1John Riggins resume 1
John Riggins resume 1
 
Brent Resume 2015
Brent Resume 2015Brent Resume 2015
Brent Resume 2015
 
July11
July11July11
July11
 
Resume 2015
Resume 2015Resume 2015
Resume 2015
 
Randall granlund resume
Randall granlund resumeRandall granlund resume
Randall granlund resume
 
New resume
New resumeNew resume
New resume
 
Resume Final
Resume FinalResume Final
Resume Final
 
Dustin Resume
Dustin ResumeDustin Resume
Dustin Resume
 
Resume
ResumeResume
Resume
 

Similar to 2017 resume

Rita Resume
Rita ResumeRita Resume
Rita Resume
Rita Cole
 
Rafael-Gilbert
Rafael-GilbertRafael-Gilbert
Rafael-Gilbert
Rafael Gilbert
 
Gerald Desjardins Cover letter and Resume
Gerald Desjardins Cover letter and ResumeGerald Desjardins Cover letter and Resume
Gerald Desjardins Cover letter and Resume
Gerry Desjardins
 
Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014
Deatrice Robertson
 
Sarah Call CS Resume
Sarah Call CS Resume Sarah Call CS Resume
Sarah Call CS Resume
Sarah Call
 
Mary Ann Cv
Mary Ann CvMary Ann Cv
Mary Ann Cv
Mary Ann Paular
 
Stephanie-Harsha (4)
Stephanie-Harsha (4)Stephanie-Harsha (4)
Stephanie-Harsha (4)
Stephanie Harsha
 
Resume-January 2016
Resume-January 2016Resume-January 2016
Resume-January 2016
Necole Davis
 
SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)
Susan Benatti
 
Tricia Resume 8-15-16
Tricia Resume 8-15-16Tricia Resume 8-15-16
Tricia Resume 8-15-16
Tricia Meyers
 
C Riley resume
C Riley resumeC Riley resume
C Riley resume
Carole Riley
 
Sarah Rinehart Resume
Sarah Rinehart ResumeSarah Rinehart Resume
Sarah Rinehart Resume
Sarah Rinehart
 
LRMc(US)26410BR
LRMc(US)26410BRLRMc(US)26410BR
LRMc(US)26410BR
lmcelwainicee
 
Barbara Nicole Black Resume
Barbara Nicole Black ResumeBarbara Nicole Black Resume
Barbara Nicole Black Resume
Barbara Black
 
Audrianna-Miller Resume
Audrianna-Miller ResumeAudrianna-Miller Resume
Audrianna-Miller Resume
audrianna miller
 
Jennifer-Lude
Jennifer-LudeJennifer-Lude
Jennifer-Lude
Jennifer Lude
 
Patrick J.Carolan Resume6
Patrick J.Carolan Resume6Patrick J.Carolan Resume6
Patrick J.Carolan Resume6
carolan132
 
Professional Resume PDF 2015
Professional Resume PDF 2015Professional Resume PDF 2015
Professional Resume PDF 2015
Angela Brawner
 
Rachel Walker Resume
Rachel Walker ResumeRachel Walker Resume
Rachel Walker Resume
Rachel Walker
 
monaceasar1208
monaceasar1208monaceasar1208
monaceasar1208
Mona Ceasar
 

Similar to 2017 resume (20)

Rita Resume
Rita ResumeRita Resume
Rita Resume
 
Rafael-Gilbert
Rafael-GilbertRafael-Gilbert
Rafael-Gilbert
 
Gerald Desjardins Cover letter and Resume
Gerald Desjardins Cover letter and ResumeGerald Desjardins Cover letter and Resume
Gerald Desjardins Cover letter and Resume
 
Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014
 
Sarah Call CS Resume
Sarah Call CS Resume Sarah Call CS Resume
Sarah Call CS Resume
 
Mary Ann Cv
Mary Ann CvMary Ann Cv
Mary Ann Cv
 
Stephanie-Harsha (4)
Stephanie-Harsha (4)Stephanie-Harsha (4)
Stephanie-Harsha (4)
 
Resume-January 2016
Resume-January 2016Resume-January 2016
Resume-January 2016
 
SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)
 
Tricia Resume 8-15-16
Tricia Resume 8-15-16Tricia Resume 8-15-16
Tricia Resume 8-15-16
 
C Riley resume
C Riley resumeC Riley resume
C Riley resume
 
Sarah Rinehart Resume
Sarah Rinehart ResumeSarah Rinehart Resume
Sarah Rinehart Resume
 
LRMc(US)26410BR
LRMc(US)26410BRLRMc(US)26410BR
LRMc(US)26410BR
 
Barbara Nicole Black Resume
Barbara Nicole Black ResumeBarbara Nicole Black Resume
Barbara Nicole Black Resume
 
Audrianna-Miller Resume
Audrianna-Miller ResumeAudrianna-Miller Resume
Audrianna-Miller Resume
 
Jennifer-Lude
Jennifer-LudeJennifer-Lude
Jennifer-Lude
 
Patrick J.Carolan Resume6
Patrick J.Carolan Resume6Patrick J.Carolan Resume6
Patrick J.Carolan Resume6
 
Professional Resume PDF 2015
Professional Resume PDF 2015Professional Resume PDF 2015
Professional Resume PDF 2015
 
Rachel Walker Resume
Rachel Walker ResumeRachel Walker Resume
Rachel Walker Resume
 
monaceasar1208
monaceasar1208monaceasar1208
monaceasar1208
 

2017 resume

  • 1. Brittany Downs 3417 Dunedin Drive (757)672-9109 Chesapeake, VA 23321 bdowns89@gmail.com Profile Highly experienced customer service associate with training in Microsoft Office, Qcard, and PayPal. Previous experience working with order services data entry. Excellent record of maintaining high attention to detail, processing data efficiently, and keeping documentation organized for customers and colleagues. Interested in finding a new role to apply extensive data entry and clerical skills to support a fast-paced organization. Microsoft Office Suite Qcard Typing Accuracy Data Management Clerical & Administrative Tasks Employee Supervision Organizational Skills Time Management 70 WPM Typing Speed Professional Experience QVC Chesapeake, VA New Hire Trainer July 2016- January 2017 Be the face and brand of QVC. Create a lasting impression on new associates of QVC. Train them using the company manual with a mixture of personal experiences. Teach new hires the ins and out of how to effectively and quickly assist customer with their needs. Give encouragement and help during training and after to assist ith the transition into the company. E-Services March 2016- January 2017 Quickly assist customers through instant message and email to answer questions about their accounts and product information. Meet company goals of chats and emails per hour. Uses dual screens to quickly access and give information. Completes customer service needs to assist with call volume. Customer Service July 2015- January 2017 Assist customers with product information, placing orders, returns and refunds. Complete data entry while communicating with customer. Accept payment information for credit cards, Qcard and PayPal. Review billing information with customer and update accounts as needed. Email reports for invoices, returns information, and correspondence with vendors. Order Services 2014- 2015 Be the voice of QVC. Address customer questions about products, pricing and show information. Complete searches for product information and show details. Stay updated on the current show products as well as previously shown items. Adjust to the customer’s style to effectively help complete the call.
  • 2. G & W Awards Norfolk, VA Sales Associate 2010-2012 Provide friendly customer service as well as establish relationships with customers. Serve the customers in answering questions and offering award suggestions. Communicating with customers in person, by phone and/or email. Received payments via cash, check and credit for orders. Ability to communicate needs and job details with other co-workers. Worked with BizWiz Order Manager 7-Eleven Virginia Beach, VA Sales Associate 2005-2007 Provide prompt, efficient and courteous customer service. Maintain a clean, customer friendly environment in the store. Ring customer sales on an electronic cash register. Receive cash from customers and gave correct change. Perform all regular cleaning activities and other tasks that are included on job assignment. Forecast, order and stock merchandise Education Stayer University 2016-Present Bachelors in Business Administration Wards Corner BeautyCollege 2012-2013 Cosmetology Degree NC Wesleyan College 2007-2009 Undecided Major Portsmouth Christian School 2004-2007 College Prep Diploma Awards QVC Service of Excellence 2016