The document discusses how technology projects succeed or fail based on people, not the technology itself. It emphasizes engaging the right stakeholders, understanding their challenges and decision-making processes, and having collaborative partnerships to drive user-led innovation from the bottom-up. Key factors that helped one case study project included joint governance, telling the story of progress, and celebrating successes.

1. It’s not technology
It’s people
CatherineFraher

2. We’re on a journey
Thinkbig
User-ledrevolution
Breakingsiloes
Testandlearn
Innovationteam
Bottom-up
Bolt-on
No thanks!
ReasonsNOT
Lackingcapability

3. A case study
Call in
Time

5. What worked
ProjectProductmgmt
Jointgovernance
Tellingthestory
Celebrating
Livingtogether3 wk
Collaborative
Usersdriving
))))))Fast))))))

6. Influencingpeople
Who has most to
gain?
Who are the
change agents?
Who sees the
potential of
technology?
What are the fears
or perceived risks?
Who are blockers
or sceptics?
How do they make
decisions?
What are their biggest
challenges / pain
points?
What relationships do
we have?
Who can make the biggest
difference to our
programme?
It’s not technology, it’s people

7. Sponsored by
Charity digital
conference
21 November 2018
London
#charitydigital

8. Visit the CharityComms website to view
slides from past events, see what events
we have coming up and to check out
what else we do:
www.charitycomms.org.uk