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London data and digital masterclass for councillors slides 14-Feb-20


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On 14th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. It took place in London. This is the slide set that was used to steer discussions

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London data and digital masterclass for councillors slides 14-Feb-20

  1. 1. Data and Digital Masterclass London February 14th 2020
  2. 2. Purpose of the day • This event is for elected members who are working on, and keen to maximise, the opportunities of digital approaches and data exploitation in their authorities. • A sequence of speakers from local authorities will talk about their own experiences as a reference point for questions and a discussion within the group.
  3. 3. The shape of our day • Now: Intros and Discussion • 1115: How digital is helping councils. Hackney guest speakers. • 1200: Deriving benefits from data. Essex guest speaker. • 1245: Culture, Mindset and Choices • 1315: Lunch • 1400: Reflection • 1415: Councillors creating the conditions. Sevenoaks guest speaker. • 1515: Summary • 1530: Close
  4. 4. The 3Fs • Fire – no test planned – exits Left and Right – Once outside Left and Left again for assembly point • Facilities – Gents: this floor near the lift (and on 3rd floor) – Ladies: floor below (and on 3rd floor) • Fones
  5. 5. Ground rules • Confidentiality, to stimulate open sharing • Acknowledgement that we’re at different points on the journey and have different contexts • Learning from each other as much as from the speakers • Facilitator’s role to move on
  6. 6. Introductions
  7. 7. Introductions • Name • Council • Council role • Other experience relevant to the day • Your interest in this agenda • Your key point from the survey/flipcharts, especially if it’s an “ask” from others in the room
  8. 8. The Landscape we’re travelling in (1) • Data and Digital are about more than technology – eg new ways of working and collaborating • Financial challenges and yet raised resident expectations • There are a whole host of “muck and bullets” issues that people are grappling with. eg – Overcoming change resistance • Staff • Suppliers • (Residents) – Building a coalition within the group – Using the machinery of government, eg budgets, scrutiny, recruitment – Resolving worries of cybersecurity
  9. 9. The Landscape we’re travelling in (2) • Political choices and philosophy – Role and nature of the local state (eg “digital by default” choices, human-centred design) – Working in the open; open data, open source – Collaboration v commercialisation – Managing national policy changes – New support to front-line councilors – Data ethics
  10. 10. How digital is Helping Councils • Please welcome: – Philip Glanville, Elected Mayor, LB Hackney – Rob Miller, Head of ICT
  11. 11. How Digital is helping Councils • What are you pleased with so far? • What difficulties have you encountered? How are you dealing with them?
  12. 12. Maximising the Benefits of Data • Please welcome: – Richard Puleston, Director Strategy, Insight and Engagement, Essex County Council
  13. 13. Building a better picture of the past to help us prepare for the future “ ” Data Science Masterclass
  14. 14. Data Science… Programming Statistical Analysis Domain Expertise Inter-disciplinary field that uses scientific methods, processes, algorithms and systems to extract knowledge and insights from structured and unstructured data “ ” The discovery, interpretation, and communication of meaningful patterns in data to result in effective decision making
  15. 15. Successful Projects
  16. 16. School Readiness Agency history Trend Analysis Risk Profile Geospatial Data Scale Unknown
  17. 17. Building a Community Community Led Services….leading to improved outcomes Be part of the equation
  18. 18. Targeted Endings Can we predict at the point of case closure who is at high risk of returning to Children and Families services within 1 year? The key objectives: Understand the most important factors, drivers and pathways for those children returning to social care Understand what combinations of circumstances or factors exist for children who are most at risk of returning Look at the predictive power of the free text fields in Mosaic and identify if there is any added value from free text analysis Use both the quantitative and qualitative data above to produce a model that predicts which children are most at risk of return Had One CP Plan Has Police Referrals No More Than 3 Assessments before CP Plan CP Plan Reason Neglect At Least 2 Police Referrals Returned
  19. 19. Targeted Endings Model 2a: Parameter Modulation Overall accuracy: 85% True Positive: 79% Model 1: Quantitative Overall accuracy: 74% True Positive: 48% Model 2: Adding NLP Overall accuracy: 79% True Positive: 59%
  20. 20. Our Approach
  21. 21. Defining the Problem: 1
  22. 22. Does the project align to partnership priorities? What is the scale of the impact on our citizens, our communities, and our organisations? Is this a good research question that can be addressed through big data collaboration and the application of data science skills? InnovativeRequires further scoping Biggest potentialQuick Wins Defining the Problem: 2
  23. 23. Data science is a team sport 2. Data sourcing, governance 3. Data exploration, and data science Data People Action 6. Impact and outcomes 5. Embed & act 4. Analysis and Insight 1. Problem / Needs Identification
  24. 24. 1. The use of data has clear benefits for users and serves the public good 2. Be aware of relevant legislation and codes of practice 3. Understand the limitations of the data 4. Use data that is proportionate to the user need 5. Ensure robust practices and work within your skillset 6. Make your work transparent and be accountable 7. Embed data use responsibly Consider the ethics carefully
  25. 25. Data in our DNA: Conclusion
  26. 26. DeliveryAnalysisData SharingData PrepEngagement Exploration & Scoping Our development pipeline Exploratory Analysis Literature Review Best Practice Review Identify Sponsor Determine Partners Determine Critical Partners Feasibility Framework Ethics Checklist Engage Partners Draft Initial Scope Identify Working Group Members Arrange Working Group Working Group Agree Scope Agree Timeline in Principle Identify Data Leads Engage Data Leads Agree Variables Develop Data Schema Extract Data Data Cleaning Pseudonymisation Upload Data Join Data Data Cleaning Data Expedition Insight Development Recommendations Check & Challenge Develop Product Share with Stakeholders Follow Up Impact Evaluate Engage with IG Complete DPIA Engage Partner IG Draft ISP Identify SIRO Engage SIRO Sign ISP A&E Admissions Domestic AbuseHomelessnessKnife Crime Let’s Get Physical Mental HealthVulnerabilities Risky Business
  27. 27. Key lessons learnt so far…. • Be clear about the business need. • Be clear about the problem definition and about the suitability of a data solution. • Work closely with the domain experts – from the get go and at all stages. • Build capability within and without. • Enabling cross partner data share is as much about culture, politics and organisational capacity as the enabling technology • But you do need to have some technology to make this work... • Ethical considerations need to be integral within project design and delivery • Focus on the impact • Are we building capability or solving a problem or widening our reach or all of these? Some things we have learnt
  28. 28. Analytics is not the answer to everything and will never be 100% accurate. It is important to test and learn, triangulate data with citizen research and engagement, link insight to action and be ethical and transparent in our approach at all times.
  29. 29. More Information For more information: Insight Blog
  30. 30. Maximising the benefits of data • What data issues have you experienced? What solutions have you come up with so far? • How are you using data and evidence to change what you do and how you make decisions?
  31. 31. Culture, Mindset and Choices Jonathan Flowers
  32. 32. Context “We are taking 21st century problems and trying to solve them with 20th century tools and 19th century institutions” - Madeleine Albright What does it mean to be applying 21st Century Tools and creating 21st Century Institutions?
  33. 33. Purpose of this session • Offer some thoughts from my work and my “lived experience” in this area from last 20 years, especially the last 4 • Discuss the culture and mindset associated with “digital” – Opportunities – What to watch out for (blockers, risks) • Identify some key member choices • Develop this in discussion
  34. 34. Why Does this Matter? • There’s an opportunity to serve people better • There’s an opportunity to unlearn outdated ways of working and reduce frustrations – better culture • A new generation of employees and sector-switchers will expect this difference • There are risk and transitions to manage
  35. 35. People care about the tools they use…
  36. 36. What does “digital” mean…
  37. 37. Technologies (briefly) • Connectivity • Devices • Remote working • Remote sensing (and “Internet of Things”) • Machine learning and Artificial Intelligence • Security/Trust
  38. 38. What are the cultures, practices and processes? • Service design • Agile working • Working in the open • New levels of collaboration • (Social media)
  39. 39. Service design • Concept around for a long time • Popularised by GDS • User-centred design, human-centred design • Understanding how people use services • Understanding peoples’ lives • Building a compelling human case for change • Very challenging to organisational boundaries
  40. 40. Agile Working • A reaction against the 20th Century “waterfall” method – Detailed specification, months/years of work, not useful – Things have changed, or the initial understanding was wrong – Feels “baked in” to public procurement and business cases
  41. 41. Agile Working • A new “language” for a structured process of trying things out and learning as we go • A sequence of “sprints” that “home in” on solving a problem – (Fortnightly) sprints – Daily standups – “Show and tell” – Retrospectives – Sprint review and pivot
  42. 42. Agile Working and Service Design Sprints (eg) The “Double Diamond”
  43. 43. Incremental development
  44. 44. “Service Standards”
  45. 45. Working in the Open • Blogs and Weeknotes • Show and Tell
  46. 46. Another “Show and Tell”
  47. 47. So What? • Different drumbeat and pace • Demands different governance (inc scrutiny) • Challenging to financial planning • Opens up different member roles (with care) • New language to learn (for everyone) • Can appear less rigorous and more vulnerable to challenge
  48. 48. Collaboration Tools • Almost no email • Tools like Slack • Shared documents eg Google docs • Sharing with Trello • A new way of working that’s hard to comprehend until you experience it
  49. 49. Slack • “Social media for work” • But much more powerful
  50. 50. Collaborative documents • Imagine a board meeting – Link to a shared agenda document – make and share comments and questions beforehand – Write the notes of the meeting collaboratively as you go • Imagine a team-produced document – One version with multiple people working, commenting and suggesting simultaneously – No need for version control – Issues dealt with on the spot
  51. 51. So What • Tool for members? • Redefine member: officer boundary • Very different working style that requires 100% take-up • Addictive: hard to go back
  52. 52. Choices for members • Encourage new ways of working, with their challenges to governance approaches, or keep them lower down and arms-length? • What is the member role in digital development? • How big a part of the solution do we make this? • What digital/data “ideology”? – Eg open source versus commercial? – Eg role of evidence in informing decisions – Eg opening up data – Eg “digital by default” for services – Eg standardised national solutions versus local ones – Eg Local Digital Declaration
  53. 53. Local Digital Declaration • LocalGov Digital/MHCLG Initiative • Eg funding shared exemplar projects • Beginning to market-shape
  54. 54. There are other things to be getting on with as well…and helping with • Structure of local government – Devolution deals, combined authorities city deals, mergers, unitaries, double devolution, (integrated care systems) • Commercialism – Use of assets, selling services, investment…? • Integrating Health and Social Care • Inward investment – Attracting employers, stimulating clusters, engaging colleges, housing, infrastructure • Managing housing growth • Delivery models – Outsourcing, spin-outs, community transfer • Strong siloes or corporate entities • Civic entrepreneurialism – Convenor in the place, catalysing, stimulating, doing different things • Having the right strategic capacity in the organisation • Squeezing the last bits of toothpaste out of the tube by conventional methods
  55. 55. A cultural reflection • Reflecting back to when many people were “learning their craft”, say 2004… – e-Government, BVPI157 – Central direction and Audit Commission – Wellbeing power was new and general power of competence didn’t exist – Local Strategic Partnerships, not even “total place” – Big state infrastructure eg RDAs – Gershon efficiencies – Cabinet system and scrutiny were new – iPhone didn’t exist – FutureGov was 4 years off existing, GDS 7 years away
  56. 56. “Digital maturity” example (Other organisations offer similar tools)
  57. 57. Level of ambition is a choice • Digital versus other things • Digital as an enabler of other things • Workforce capability and the potential to recruit or buy-in • Some “ideological” choices • Legacy tech, legacy culture • Local priorities and needs • Citizen and business expectation
  58. 58. Lunch • We start again at 1400 • What new thoughts or questions do you have? • What was relevant to your context? • What wasn’t?
  59. 59. Reflections • What new thoughts or questions do you have? • What was relevant to your context? • What wasn’t?
  60. 60. Creating the conditions, as councillors • Please welcome: – Cllr Peter Fleming, Leader, Sevenoaks DC and Chair, Innovation and Improvement Board, LGA
  61. 61. “How can people tell you what they want if they haven’t seen it before? If we ask them what they want, we’ll end up doing Swan Lake every year!” — Mario D’Amico, senior VP of marketing at Cirque du Soleil
  62. 62. @dmontfort @cllrpeterfleming peterfleming72
  63. 63. Creating the conditions, as councillors • What are the key points for councilor engagement/levers you can pull? • What successes have you had? • What remains difficult?
  64. 64. Further Support r-support/efficiency-and- income- generation/transformation- and-innovation-exchange Or Google “LGA Transformation and Innovation Exchange”
  65. 65. Further Support support/guidance-and- resources/data-and- transparency Or Google “LGA Data and Transparency”
  66. 66. Further Support our-support/efficiency- and-income- generation/cyber- security Or Google “LGA Cybersecurity”
  67. 67. Further Support studies
  68. 68. Summary • We’ve heard from three authorities and from each other • What connections do you want to make? • What insights have you got? • What questions are you taking back with you? • What do you want to do, now? • (And please fill in the feedback form)
  69. 69. Have a safe journey home!