1. Carry Chu
(416) 270-2326 | 46 Connaught Ave, Toronto, ON, M2M 1G8 |carry.chu6@gmail.com
SUMMARY OF QUALIFICATIONS AND SKILS
 Passionate and enjoys to work with people
 A good observation and listening skills
 Making professional decisions and plans with high Emotional Intelligence
 Proficient in Windows 7 & 8, MS Office Software, UFile, TurboTax, Corel Draw,
Kronos, PeopleSoft, SMARTS, RSS, EPOS, EGRACE, Apollo, OMNIs, GDS, Sabre
 Keyboarding speed of 70 wpm
 Typing Speed (Strokes Per Minute): 0 - 11,040 sph & 0 – 82 wpm
 Data Entry (Strokes Per Minute): 0 - 12,360 sph
 Well organized, responsible, flexible, strategic thinker, and a quick learner
 Superior oral and written communication, time management, analyzing, problem
solving, attention to details, interpersonal, and customer service.
 Creating, preparing and formatting complex reports, correspondence and
statements.
 Expertise in filing systems, database management systems and the
management of large volumes of information both hard copy and electronic.
 Extensive experience performing secretarial and administrative support duties to
senior staff.
 Punctual and finish the tasks before the due date.
 Fluent in Mandarin.
WORKING EXPERIENCE
Flight Centre – an innovative and trusted travel agency across
Canada and globally
International Travel Consultant Feb, 2014 | Present
 Handling enquiries by understanding clients’ needs and wants, offering
suggestions, and creating the ideal travel packages for clients.
 Establish and maintain records, database management and project tracking
systems.
 Arranging clients’ travel including flights, accommodation, tour, car rental, and
providing traveling tips.
 Reviewing and proof reading outgoing documents.
 Reviewing, prioritizing, distributing and responding the store’s mails and e-mails.
 Collects and processes confidential information.
 Performs varied administrative tasks involving the preparation, research,
summary and reconciliation of data and the control and expedition of
documents, data, and revenues.
Carry Chu 416-270-2326 carry.chu6@gmail.com Page 1

2.  Participate in projects related to the development and implementation of
administrative processes and systems.
 Receives and pays out cash, food coupons and cheques, controls, monitors and
balances petty cash, prepares bank deposits, withdrawals, reconciliations and
processes/checks financial payments. Assists with budget administration for
unit.
House of Moments - To ro nto ’s Only Art-oriented Venue.
Event Planning Assistant 2014
 Google Calendar and Microsoft Outlook got used efficiently in booking meeting
time and event reservations.
 Responding clients’ mails in professional manner while consistently follow up
with each project progress.
 Created clear and detailed run through report for the wedding at HOM.
 Organize and log incoming and outgoing mail for the office and enter into the
automated mail log system.
 Maintain files, documents and manuals, and archive records.
 Performs complex calculations.
Future Shop – leading consumer electronics chain in Canada.
Sales Team Lead, Administrative Assistant, Customer Service July, 2008 | Jan, 2014
 Throughout the years, fulfilled various roles in the company such as sale team
lead, team trainer, administrative assistant, and customer service.
 Emphasized personal service by greeting customers by their names.
 Communicating effectively in various situations and deal with pressure.
 Successfully running the team through training new staffs by doing role-ply,
providing knowledge, and empowering them.
 Shared the positive energy, generated great work atmosphere.
 Stayed calm and professional while helping line up of customers, answering
phone calls, and assisting coworkers. This drove our sale rank from 146 to 18 in
the whole company across Canada.
 Developed detailed reports on daily basis using MS office, PeopleSoft, Kronos
programs.
 Provides customer service to a diverse group of clients from different
backgrounds and life experiences, as well as staff and the public.
 Coordinates and maintains complex record/retrieval systems. Maintains supplies
inventories.

3. EDUCATION
Ryerson University - Bachelor of Commerce
Hospitality and Tourism Management , Toronto, ON 2010
CERTIFICATES
 Travel Industry Council of Ontario License
 Disney Specialist
 Hawaii and Taiwan Specialists
 Club Med, Sandals, Iberostar, and Marriott Specialists
 Wedding Planning Certificate
 SMART SERVE
 The Happy Hours School of Bartending
 Work Health and Safety Awareness in 4 Steps
 Workplace Hazardous Materials Information System (WHMIS)
INTERESTS
 Fruit and vegetable Gardening
 Yoga, Martial Arts, and Kickboxing
