1. EBONY FLOWERS
3916 Mullins Ln, Dallas, TX 75227 |
(214) 462-0345 | ebony.flowers@outlook.com
Motivated, personable business professional with thorough knowledge of generally accepted office procedures
and practices, grammar, spelling, and punctuation. Knowledge of data base, word processing, and spreadsheet
software. Ability to communicate, verbally and in writing, in a clear, concise manner and to maintain high
confidentiality of sensitive information. Talent for quickly mastering technology - recently completed Microsoft
Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels.
Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile
- able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences.
CO RE QU A LITIES
Word
People Soft
QuickBooks
Excel Dashboard
Power Point
Computer Savvy
Customer
Project Management
Excel
Excellent team-building skills
ARMS and Lotus Notes
Oracle
Report Preparation
Written Correspondence
Service
Scheduling
SAP
Access
FAMIS
Access
Thrive in deadline-driven
environments.
EXPERIEN CE
Food Service Vend Coordinator 11/2012 to Current
Frito Lay/PepsiCo Plano, TX
 Designing and implementing critical process improvements in the areas of sourcing,
fulfillment, merchandizing and purchasing that ensures the greatest return on investment.
 Driving new business relationships to support product introductions and improved market
share, this position.
 Responds with timeliness and requirements within 24-48 business hours of request.
 Provide support as needed to FSV sales team.
 Scorecard detailing all projects including quantity, description, owners, timelines, status and
issues if any each period.
 Minimize out of stock account for seasonality and changing trends in account management of
FSV.
 Serve as central point of contact linking field sales and customers with suppliers.
 Generate spreadsheets or reporting when requested by fields sales and marketing.
 Facilitate order changes and short lead time requests.

2. EBONY FLOWERS Resume, Page 2
 Identify and act upon sales opportunities providing size, cost and point of sale options.
 Ability to communicate professionally and effectively both verbally and in written
communication.
 Anticipates and identifies needs, is flexible and follows through.
 Gathers relevant data, grasps complexities, determines and implements solutions with
minimal supervision.
 Consistently develops effective relationships through trust and respect, being fair, open and
approachable.
 Ability to identify existing conflicts, professionally gives and receives feedback, and mutually
agrees on next steps on solutions.
 Ability to positively and effectively coach other team members when needed.
SFS Direct A/P Accounting Coordinator 10/ 2011 to 10/2012
PepsiCo Plano, TX
 Reconciling ERS, POR and manual vendor statements, processing manual invoices with 3-way
matching, resolving parked/blocked invoices, and GRIR items.
 Resolve open issues on SAP ERS,.
 Oracle POR and manual vendor statements.
 Process invoices for payment accurately and timely, while meeting productivity requirements.
 Resolve issues such as quantity, pricing discrepancies, and receiving errors between vendors,
buyers, and plant personnel.
 Prepare complex reports for management care organizations and production companies,
ensuring full compliance with agency requirements and tight deadlines.
 Effectively analyze massive amounts of customer data.
 Utilize strong data management and computer literacy skills to manipulate large data sets.
 Apply a wide variety of high-level statistical and mathematical techniques to complicated
processes analytical problems.
 Communicate technical concepts to clients using layman's terms to facilitate understanding.
SFS Direct A/P Accounting Coordinator 4/2010 to 10/2011
Adecco Staffing Plano, TX
 Rapidly learn and master varied computer programs.
 Assigns and records or stamps identification numbers or codes to index materials for filing.
 Authorizes or documents materials movement, using logbook or computer and traces missing
files.
 Inspects or examines materials or files for accuracy, legibility, or damage.
 Sorts or classifies information, according to content, purpose, user criteria, or chronological,
alphabetical, or numerical order.
 Provides customer services such as, order placement and account information.
 Research account to find solutions feasible for customer and company.
 Author professional correspondence to customers and vendors.
 Integrate and manage data from various systems including CIS, Siebel, SAP, and external
sources.

3. EBONY FLOWERS Resume, Page 3
Account Manager 8/2009 to 2/2010
TXU Irving, TX
 Negotiate and close sales transactions that meet or exceed goals for businesses.
 Conduct telephone and/or email sales calls with prospective customers.
 Educate the customer on benefits of TXU Energy's products & services.
 Collect or verify customer contact, business profile and service point information as well as
credit information.
 Create and track sales opportunity information all deals via Salesforce Review the customer's
usage/profile to ensure pricing accuracy, as applicable.
 Back up for TXU.com responsible for Inbound calls in assistance customers with acquisition,
renewal, and price quotes and offer valued products with competitive prices.
 Exceeded team sales goals.
 Contacted new and existing customers to discuss how their needs could be met through
specific products and services.
 Ranked in top [5]% of sales representatives out of [16] representatives.
 Surpassed annual quota by [50].
 Delivered exceptional account service to strengthen customer loyalty.
 Answered customers' questions about products prices, availability, uses and credit terms.
Lister 3/2009 to 5/2009
US Census Bureau Dallas, TX
 Effectively analyze massive amounts of customer data.
 Utilize strong data management and computer literacy skills to manipulate large data sets.
Accounting Clerk 3/2007 to 2/2009
Southern Methodist University Dallas, TX
 Wrote Procedural and Policy guidelines for company.
 Interact with clients, vendors and visitors.
 Answer telephones and transfer to appropriate staff member.
 Provides customer services such as, order placement and account information.
 Research account to find solutions feasible for customer and company.
 Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
Error Resolution 8/2001 to 11/2006
Syzygy Plano, TX
 Maintaining over 3000 current freight carrier invoices weekly.
 Contacting and overseeing over 78 freight, air, cargo and rail carriers daily.
 Effective customer relations producing an overwhelming customer satisfaction rating.
 Management of a team of 7.

4. EBONY FLOWERS Resume, Page 4
 Training of SAP and Oracle programs including entry of service invoices and hard good
invoices,.
 carrier payment entry and resolution, external entry and resolution of invoices, credit entry &.
 resolution.
 Intra-company resolution with mill locations on global scale.
 Critical thinking for crucial, time sensitive projects.
 Wrote procedural manual for payment of freight carrier invoices.
ED U CA TIO N
MBA: Business Management 2016
American Intercontinental University Schaumburg, IL, USA
BBA: Business Management 2015
American Intercontinental University Schaumburg, IL, USA
AAS: Business Management 2016
Kilgore College Kilgore, TX, USA
PRO FESSIO N A L AFFILIA TIO N S
National Black MBA Association
Delta Mu Delta International Honor Society
Dallas Admin Awards Committee Member
Professional Women's Network
International Boarding & Pet Services Association - IBPSA
SK ILLS
account management, accounts payable, agency, benefits, billing, budgeting, central point of contact,
coach, com, competitive, computer literacy, content, credit, Critical thinking, clients, customer
relations, customer satisfaction, customer services, data management, Designing, Driving, email,
filing, Inspects, insurance, Process invoices, invoicing, team-building, Lotus Notes, Mgmt, marketing,
market, materials, merchandizing, Access, Excel, Power Point, Word, mill, next, Office Skills, Oracle,
Paralegal, People Soft, personnel, pricing, processes, producing, Project Management, purchasing,
QuickBooks, receiving, Reconciling, reporting, Research, sales, SAP, Scheduling, Siebel, spreadsheets,
supervision, telephone, telephones, Author, Written, written communication