Accomplished Senior Executive Assistant who has superior skills working at IBM for twenty-plus years and a unique acumen for technical tools that improve efficiency. Self-motivated, detail-oriented, team player with the ability to flawlessly multi-task, listen to direction, and execute duties, meeting project deadlines and requirements while performing multiple tasks within fast-paced environments. Responds rapidly and appropriately to changing circumstances; evaluates problems, makes astute decisions to effect positive change, and refocuses on new priorities. Strong analytical problem solver consistently completing deadlines on schedule within dynamic environments and equally effective working independently or collaboratively in teams. Ability to work with limited supervision and function in a high energy environment, working accurately and efficiently utilizing strong time management skills. Technically inclined and proficient using Microsoft Office Suite, specifically Word, Excel, PowerPoint, MS Outlook, Lotus Notes, Gmail, Cisco, Rational Portfolio Database Management. Specialties: • Business Writing • Document Creation • Communication • Customer Service • Diversity Awareness • Event Planning • Expense Reporting / Reconciliation • Leadership • Maintains Confidentiality • Operational Efficiency • Organization • Problem Solving • Project Management • Research • Travel Arrangements RESUME LINK BELOW:

1. EILEEN FLORES
1828 Banyan Creek Circle North Cell: 561.654.7550
Boynton Beach, FL 33436 http://www.linkedin.com/in/eileenflores eileenfl29@yahoo.com
PROFESSIONAL PROFILE
Administrative professional with a multitude of versatile skills that transfer into any office setting. Innovative thinker with
tremendous computer skills, flexibility, interpersonal communication skills and a proven history of executing outstanding support
for a nationally recognized fortune five-hundred corporation. Detail oriented individual with a dynamic personality, sophisticated
demeanor who responds appropriately to changing circumstances, evaluates problems, and incorporates astute decisions to effect
positive change. Team player with the ability to work well with all levels of internal management, employee staff, as well as
customers, vendors, and recruitment candidates. Strong analytical problem solver consistently completing deadlines on schedule
and equally effective working independently or collaboratively in teams. Assistant known for a “can-do” attitude, flexibility, and
creating error free high-quality work. Eager to exceed expectations in a fast-paced environment where my twenty-plus years of
acquired skills, extensive knowledge base, and previous accomplishments can be applied.
ADMINISTRATIVE KEY STRENGHTS
• Business Writing / Document Creation
• Calendar Management
• Capture Meeting Minutes/Action Items
• Customer Service
• Database Management
• Diversity Awareness
• Event Planning
• Expense Reporting / Reconciliation
• Internet Research
• Problem Solving
• Project Support
• Proof Reading
• Purchase Orders
• Process Improvement
• Report Compilation
• Time Management
• Travel Arrangements
• Writing (letters, emails, reports)
CAREER ACCOMPLISHMENTS
Project Analyst (contractor) Tyco, Boca Raton, FL 10/14-01/15
 Completed Project Analyst assignment for Tyco
Securities companywide SharePoint adoption project.
Successfully provided support for this major IT
Knowledge Network Transformation Program and
ensured governance documentation for project plans,
as well as confirming project release was up-to-date,
ready and available on schedule
 Progressive experience executing small to large-scale
projects, leading teams, creating and implementing
innovative solutions using cutting edge technologies.
 Excelled in all aspects of project development cycle by
developing, designing, and composing training material.
Assisted in training and supporting development team
using my diversified skills set.
 Managed training schedule of Business and IT Associates
in proper use of SharePoint initiative and implemented
change/release, program management, administration and
project/release of program. Migrated enormous amounts
of data to IT KN SharePoint 10 repository constructing
content metadata.
Executive Administrative Assistant SMT Golf Outings, Boynton Beach, FL 03/10-09/14
 Provided exceptional support to the CEO in a pressure-
filled, fast paced environment while utilizing good
judgment in a variety of situations. Illustrated strong
verbal and written communication, administrative and
organizational skills, independently anticipating multiple
priorities were balanced expertly. Consistently resolved
issues behind the scenes putting out fires while juggling a
multitude of priorities with a happy disposition ensuring
efficient operations.
 Expertly planned golf charity events by determining
venue location, negotiating contracts, and managing
budgets. Ensured best rates by skillfully researching and
communicating with suppliers, vendors, and entertainers.
Oversaw contracted team of event contributors.
Demonstrated outstanding leadership by developing
relationships within the community to boost attendance
levels. Created and handed out flyers, answered all
emails, correspondence, and daily inquiries.

2. EILEEN FLORES
CAREER ACCOMPLISHMENTS, CONT.
 Organized events and meetings, video conferences,
conference calls, read/prioritize emails and mail. Reconciled
invoices, prepared budgets, completed expense reports and
expanded revenue 72% within two years of employment.
Created and designed graphic charts, letters, agendas,
brochures, and attendee name badges for events. Flawlessly
completed heavy calendar management and travel with a
superb outcome; obtaining substantial savings on airfare,
hotel, and transportation expenses.
 Demonstrated proactive approaches to problem-solving
with strong decision-making capability. Provided top
notch support to all participants resulting in a high quality
guest experience throughout the event process. Identified
and contacted organizations that could benefit from our
programs; established /maintained all business
relationships. Solicited donations for organizational
funding and silent auctions. Attained charity
sponsorship's, created/distributed announcement letters as
well as creating all marketing promotions.
 Proactively updated company website, marketing material,
invitations, planning guide and inventory reports.
Scheduled planning committee meetings, wrote and
distributed meeting minutes. Handled and maintained
highly confidential and sensitive information. Exceptional
assessment and organizational skills; attention to detail,
excellent follow-through, trustworthy with an
unprecedented work ethic.
 Proven ability to balance priorities, meet tight
deadlines, and produce superior quality workmanship.
Applied superior time-management skills, professional
telephone etiquette, and attended all events. Developed
an understanding of company operations, culture,
policies and procedures. Adhered to all company
“Business Conduct Guidelines”. Managed conflict
appropriately, knowing when to delegate issues
upward.
Executive Administrative Assistant IBM, BOCA RATON, FL 12/87-03/10
 Effectively served as gatekeeper for senior executives by
interacting with internal/external business associates
domestically and internationally while exemplifying trust,
personal responsibility, and commitment to providing the
highest level of customer service.
 Created all aspects of composing, editing, and distributing
department correspondence. Recognized for successfully
implementing and executing procedures for administrative
staff by documenting control books containing detailed
information for back-up guidance.
 Performed executive level administrative duties for senior
corporate executives which included maintaining heavy
calendar management, scheduling appointments, meetings,
arranging heavy domestic/international travel, providing
accurate and detailed itineraries, & preparing expense reports.
 Demonstrated a broad and comprehensive knowledge of
organizational policies/practices by adhering to corporate
business conduct guidelines and integrating diversity
awareness throughout all business relationships.
 Exercised independent judgment by utilizing strong time-
management skills, prioritizing, multitasking, and validating
timely dissemination of projects and reports.
 Effectively created document templates and performed
mail merger queries prompting quick responses to a huge
customer base.
 Boosted staff morale and improved teamwork by organizing
monthly staff meetings, dinners, email communications,
diligently tracked action items resulting in 100% production of
quality deliverables for team meetings.
 Optimized billing processes by reconciling delinquent
American Express corporate travel charges and
identifying transferable tickets for reuse. Reduced travel
budget 5% by increasing adoption of booking online
reservations.
 Facilitated yearly worldwide events which involved
arrangement and organization of site selection, catering,
invitations, presentations/agendas, attendee confirmations, and
logistical preparation.
 Innovative problem solver who thinks outside the box to
find effective permanent solutions for complex business
problems and embraces eccentricities.
 Developed spreadsheets, graphs, charts, statistical reports and
manipulated data by collecting information from a variety of
sources using appropriate technology.
 Streamlined and improved processes / procedures
subsequently enhancing job performance while
demonstrating the ability to learn technical applications
quickly.
SOFTWARE EXPERTISE
 Lotus Notes Suite - including creation and management of TeamRooms, Calendar, Files, & Databases
 Highly Proficient using Microsoft Software Program - Microsoft Excel, PowerPoint, Outlook, Word, SharePoint
 Exceptional Knowledge of Google Suite - Gmail, Calendar, Google Drive, Composing Contacts & Tasks, Follow-ups
 Program Administrator – managing databases using the Rational Portfolio Manager tool
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