1. marcelle.couture@gmail.com 416-604-8239
Marcelle Couture
7 Aileen Avenue
Mobile: (647) 515-5561
e-mail: marcelle.couture@gmail.com
Career Objective:
The opportunity to utilise knowledge, concepts, skills, abilities, experience and other attributes required to be a successful
and efficient Human Resources Consultant for the City of Toronto.
Summary of Qualifications
 Excellent communication skills in French and English, oral and written.
 Exceptional time-management skills with the ability to prioritise when working with competing demands.
 Understanding of the sensitive nature of confidential information with the ability to maintain the utmost level of
confidentiality.
 Proficient use of various computer programs and Human Resources Information Systems including: Microsoft Office
2007 (Word, Excel, Project, Access,Visio), SAP,Super HR and InSync.
Employment History
City of Toronto- Strategic Recruitment, Compensation & Employment Services
Human Resources Associate June2104-Current
Responsible for providing Human ResourcesStrategic Recruitment, Compensation and Employment Services to the
Parks, Forestry & Recreation division and other divisions asrequired.
 Work effectively within a team setting while supporting the HR manager and HR team in the area of Staffing and
Workforce Transition by providing input on analyses, research,policy and collective agreement interpretation.
 Work with clients to determine their business needs and the role of the staffing function in fulfilling those
objectives, including: discussing vacancies,job profiles and qualifications, possible posting sites, candidate vs.
eligibility list, etc.
 Perform staffing related duties as a Human Resources Associate including: meeting with clients to develop job
postings, conducting orders of consideration, resume screening, developing and reviewing interview questions,
providing interviewing feedback,performing reference checks,corresponding with applicants throughout various
stages of the competition, and completion of all relevant staffing paperwork while adhering to the provisions of
the applicable Collective Agreement.
 Worked with Disability Management on coordinating a return to work placement within the Parks,Forestry &
Recreation division which resulted in filling a vacancy while ensuring the City of Toronto fulfills its Return to
Work obligation.
 In consultation with my colleagues, provide advice to clients on the interpretation and application of Staffing &
Workforce Transition HR policies, programs and legislations including: Human Rights Code, Employment
Standards Act and City of Toronto, Local 79 and Local 416 Collective Agreements.
 Respond to inquiries, requests and concerns from all staffing levels, clients, elected officials, employees or
members of the public regarding staffing policies and practices of the section/unit, while maintaining
confidentiality, and promoting solid working relationship.
 Conduct and organize research,request,compile and summarize data and statistical information using a variety of
computerized systems and software applications including Microsoft Office Suite, SAP and Talent Flow.
 Assist with the monthly L416 layoff and bumping processes.
 Assisted throughout the 2014 layoff and bumping sessions as a selector.
 Provide guidance to employees regarding transfer procedures, resume/interview preparation and job competition
procedures.

2. marcelle.couture@gmail.com 416-604-8239
City of Toronto- Strategic Recruitment, Compensation & Employment Services
Human Resources Program Assistant May 2012-June 2013
Responsible for providing Human Resources Staffing and Workforce Transition services to the Client Divisions of
Public Health, Municipal Licensing and Standards, Economic Development & Culture, Fire, Emergency Medical
Services and Toronto Buildings.
 Provided administrative support to Senior Staff in each step of the recruitment and selection process.
 Coordinated and prepared confidential information, records and correspondence relating to recruitment and selection.
 Received staffing requisitions, tracked information using Excel spreadsheets,prepared competition files, created job
postings on Talent Flow, printed/routed applications, and prepared screening packages to submit to hiring managers.
 Provided assistance in all phases of the staffing function for new hires, promotions and transfers,including the
administration of the job call process, recruitment, testing, scheduling of interviews and completion of relevant
paperwork for new hires and transfers.
 Responsible for the hiring of Local 79 Part Time Unit B summer staff for the Economic Development & Culture
division including: coordination of layoff and recall, and all aspects of new hire recruitment.
 Followed up with correspondence related to the candidates' status in a competition.
 Prepared confidential correspondence such as job offer letters for the review of the consultant.
 Responded to enquiries from internal and external applicants/candidates, clients, elected officials, employees or
members of the public.
 Prepared complex reports by extracting data from the database and formatting it in an Excel spreadsheet.
 Performed various functions in SAP relating to the preparation of screening sheets, PNF's,seniority calculations, and
job offer letters.
 Acted as the liaison between the members of our team and Day Communications in all aspects of job postings on
external sites including: obtaining a quote, submitting to the division, coordinating job posting with our internal site,
ensuring that the proper cost centre was charged,etc.
Grenville Management and Printing
Human Resources Assistant/Recruiter Jan – Jul 2011
 Performed full-cycle recruiting for open positions within the company which consisted of posting open positions on
various sites (Monster, Workopolis), short-listing candidates, and pre-screening, initial interview, reference checking,
processing background checks and drafting offers of employment.
 Maintained a complex Human Resources Information System for over 750 employees while tracking accurate details
of new hires, terminations, transfers,layoffs, leaves of absence and WSIB information.
 Prepared various monthly reports using Excel such as; recruitment, staffing, company property, seniority, etc.
 Processed employee information in InSync (HRIS), performed benefits enrolment and termination through insurance
provider.
 Joint Health and Safety Committee member responsible for conducting monthly safety inspections, receiving
inspection information from other sites, and tracking and following up with managers regarding safety issues.
 Prepared employee orientation presentations using PowerPoint and updated organizational chart using Visio.
 Provided orientation and training to new employees such as: Customer Service Excellence, Health and Safety,
Violence and Harassment,Office Safety and WHMIS.

3. marcelle.couture@gmail.com 416-604-8239
Mount Sinai Hospital
Pharmacy Technician 2001- 2010
 Assisted pharmacists in the provision of pharmaceutical care by reviewing, collecting and verifying data used by
health care professionals, collecting and entering data into the pharmacy information system, answering telephone
calls and responding to enquiries appropriately.
 Extensive experience in the preparation of oral and intravenous pharmaceuticals for dispensing to patients after review
of calculations and measures by a licensed pharmacist while maintaining a working inventory within established
department guidelines.
 Prepared a variety of correspondence using Microsoft Word, prepared daily schedules and tracked inventory using
Excel.
 Provided training for new employees in all areas of pharmacy through job-shadowing and on-the-job training.
 Participated in the interview process of hiring new pharmacy technicians.
Education
Diploma
Business Administration, Human Resources,George Brown College 2013
Diploma
Pharmacy Technician – Honours, Ontario Business College 1998
Awards
2012 Pearson Education Research and Report Writing Award
Chubb Insurance Employment Law Award
Volunteer
Running Room
 2:15 pace group leader for the ½ Marathon Clinic
Harry Rosen Spring Run Off, 2011 & 2012
 Distributed medals to race finishers
References are available upon request