1. KKIENIEN S. WS. WINDLEYINDLEY
Phone: M (757) 672-9199 H (704)727-5019 | Email: kienwindley@yahoo.com
Address: 882 Windy Falls Dr Huntersville, NC 28078
SUMMARY OF QUALIFICATIONS
A creative problem-solver who works well with or without supervision. Proven
interpersonal communicator capable of providing clear and concise outcomes. I
consider myself an enthusiastic self-starter who can boost productivity and foster
efficiency in a short matter of time. I am a very goal-driven achiever with strong
organizational skills, detail orientation. Computer Skills: (Software) Microsoft
Windows XP (Word, Excel, Access, PowerPoint, Outlook Express); Windows Vista 2-
5 years of experience and qualifications as follows:
 Project Team
Leadership
 Solution
Development
 Microsoft Office
Efficient
 Records Maintenance
 Long/Short-term
Planning
 Inventory Management
 Team Ethics
 Process
Modeling/Design
 Attention to Detail
 Verbal Communication
 Written
Communication
 Material Management
 Problem Resolution
 Resource Planning
 Corrective Actions
PROFESSIONAL PROFILE
Union Academy Charter School April 2016– Current
ISS Teacher
 Maintain a productive learning classroom atmosphere for students
 Mentoring students on their behaviors.
 Monitoring the kids work ethics and interpersonal skills
 Help build character
PROFESSIONAL PROFILE
Frito Lay (Charlotte, NC) Sept 2015 – Current
Warehouse Worker
 Forklift Certified
 Picking appropriate cases according to order and placing the orders on carts.
 Loading and Unloading pallets and individual cases to and from trailers.
 Keep a high EPT (Estimated Performance Time)
 Warehouse general housekeeping
 Work during peak season
Aon Hewitt (Charlotte, NC) Sept 2014 – Aug 2015
Customer Service
 Conducts conversations with retiree/active participants from Chrysler, General
Motors, Ford, AXA Equitable, Southern Co. HSBC and RICOH.
 Enroll participants in their Health and Welfare benefits.
 Discuss details of billing (dates, premiums, surcharges)
 Navigate through multiple systems (CSPro, Lotus Notes, Novell and Outlook)
 Provide information on LOA, STD/LTD and Tax Saver Accounts
 Process estimates for pension elections, reallocations, deferred vesting and tax
withholding.

2.  Educating customers of rollovers, contribution changes, withdrawals,
distributions and loans on 401K.
 Skillfully utilizes personal communications
 Follows established policies, guidelines, and procedures to ensure quality and
excellent customer service.
Polo Ralph Lauren (Concord Mills, NC) May 2013 – Current
⬥Conducts conversations with different variety of people based off of their personal
interest.
⬥ Maintain a decent and tidy environment for customers to shop conveniently.
⬥ Skillfully utilizes personal communications
⬥ Addresses and responds to staff across ear phones to provide help for others in
the store in different departments.
⬥ Maintains accurate count of my register
Sales Associate
EDUCATION & TRAINING
Fayetteville State University, Fayetteville, NC Bachelor of Arts (Mass
Communication) Dec, 2009
ORGANIZATION
Omega Psi Phi Fraternity Incorporated
PROFESSIONAL/PERSONAL REFERENCES UPON REQUEST