1. ANTONIA BOGART SYVRUD
9201-2F Willow Ridge Road. Charlotte NC 28210 • Bztoni@yahoo.com • 704.890.9261
Summary of Qualifications
OBJECTIVE: Where I can apply my experience with Customer Care, Administrative processes, and utilize my
organizational skills to be an asset for your Company. With proven leadership as well as being a team player, I
have a strong work ethic and long-term proven ability to deliver results in a continuously changing business
environment, while also providing excellent service.
Core Competencies
Office Management Inside Sales & Support Customer Service
Event Planning Research & Market Development Strong Administrative Skills
Transcription Construction Permit Agent Scheduling
Advertising And Voiceovers Strong Verbal Communication Visionary And Creative Edge
Client/Customer Services Customer Needs Assessment Punctual And Professional
Data And Projects Excellent Communication Skills Works With Confidential Matters
Cage And Financial Processing Resolving Customer Issues Creative Problem Solver
Excellent and Comprehensive Computer Skills
MicrosoftWindows 10,XP & Vista MicrosoftWord Excel
Power PointPresentations Some Media Applications QuickBooks
Feb, 2011 to Present Messianic Vision – Sid Roth Charlotte, NC
Transcriptionist
• Transcribe Programs for records of verbiage in production, FCC compliant
• Drop Caption, placing transcriptions in for hearing impaired
• Data Entry Processor keying incoming gifts and orders
• Cage Clerk Processing incoming gifts and orders
May, 2010 to Nov. 2010 San Juan Pools of Charlotte, Inc. Charlotte, NC
Administrative Assistant
• Set Appointments for Sales Calls
• Secure and complete applications for all necessary permits pertaining to in-ground pools.
• Act as liaison between customers, local municipal and county offices, including home owner's
• association required to begin construction
• Do all administrative work for lead generation and continuing customer contact
• Prepare documentation for filemanagement and assist in design concept
• Create customized and detailed landscape and pool design blueprints and AutoCAD 2D/3D
• presentations using Pool Studio
• Maintain office equipment and order office supplies
• Assist in the management and ordering of Customer materials
• Update and maintain accounts receivables and payables using QuickBooks
March, 2007 to May, 2009 American Benefits Company, LLC Charlotte, NC
Executive Secretary
• Administrative Support for the Corporate Executive Team
• Screened all inbound calls for the Corporate Executives
• Assisted in the planning of weekly team meetings and hosted both conference and web meetings
• Prepared and created company sales and marketing copy for distribution to field representatives
• Created voiceovers and recorded company sales and marketing ads
• Coordinated event planning
• Made travel arrangements for the Corporate Executives

2. ANTONIA BOGART SYVRUD (Continued – Page 2)
January, 2002 to February 2007 Anthony Sylvan Pools Charlotte, NC
Permit Agent and Sales Scheduler and Construction Office Support
• Represented Anthony and Sylvan in their customer contact booth at trade and home show exhibits
• Received and distributed sales leads generated from the trade and home show exhibits
• Created new excel spreadsheet that merged existing customer files with the Retail Cost Estimates
that
• became a companywide standard form
• Assisted Construction manager in the daily operations
• Provided point of contact for the customers and sub-contractors
• Secured and completed all necessary applications for any and all permits needed to build in-ground
• pools.
• Acted as liaisonbetween customers and local government offices including HOA's to complete the
• necessary permit applications required to build
• Have working knowledge of various county regulations, assisted in scheduling, setting inspections,
• inventory control, facilitating sales and construction procedures.
Additional Professional Experience
Antioch International Church Fort Mill, SC
Assistant Minister of Music
Metro Worship Center Kannapolis, NC
Minister of Music
Comfort Security, Inc. Pineville, NC
Office Manager
Atlantic Commercial Leasing, Inc. Charlotte, NC
Leasing Agent & Sales Consultant
Training
APSP Accredited Education Program
Practical Professional Training in Pool Studio Fundamentals, Advanced Pool Design,
Fundamentals Tips and Tricks - Completion 2010
Special Interests
Vocal Performer and Coaching, Keyboard Player, Public Speaker, Church and Community Service, Computer
Literate, Writer.
References Upon Request