1. CAROLANN HOY
hoycarolann1290@yahoo.com
500 Cheryl Dr. Lot 7 Lumberton, NC 28358
(910) 736-5867 or (910) 316-7990
Best time to contact: Anytime
Objectives and Summary
 Desire to obtain position that will offer me an opportunity to show and utilize my
communication and customer service skills.
 An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize
effectively to accomplish multiple tasks and stay calm under pressure.
Education
University of Phoenix
2/26/2012 Associate of Arts in Healthcare Administration
 GPA: 3.17, two courses left to finish Bachelor’s
Skills
 Excellent communication skills with a focus on customer service
 Strong verbal and personal communication skills
 Adaptability and ability to work under pressure
 Tolerant and flexible
 Quick learner and effective listener
 Self-motivated, initiative, and high level of energy
 Decision making, critical thinking, and planning skills
 Organization and prioritization skills
 Problem analysis, analytical thinking, and ability to solve problems quickly and efficiently
 Project management skills
 Sales and Marketing skills (& commissions-based environment)
 Equestrian Boarding-All phases of family business
 Technical and technological skills
 Experience with Microsoft Office, including Word, Excel, and PowerPoint
 Familiarity with Point of Sale (PoS) systems

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Experience
The Lion’s Den | 3525 Lackey St. Lumberton, NC 28358
Sales Associate 02/21/2014 – 10/28/2015
 Counting, collecting, exchanging, making change, money & credit transactions
 Greeting customers on arrival, assisting customers throughout the sale
 Upsells (commissions based), demonstrations, & creating displays (seasonal & promotional)
 Excellent customer service, provided throughout the visit
 Knowing the products available in the store extremely well
 Keeping store dusted, mopped, & clean; keeping bathrooms and parking lot clean
 Opening & closing store, including cash setup & End of Day Report
 Running the register (POS) and credit card machine, as well as the travel versions
 Setup & displays at conventions, parties & special events
Little Caesars, RMG, LLC | 903-C 401 South Laurinburg, NC 28352
Crew Member/ Crew Trainer May 2009– January2014
 Opening & closing store
 Trainer- new employees
 Cutting & boxing pizzas, quickly, neatly, & efficiently
 Assisting customers with in-house & phone orders
 Running the register and front counter
 Meeting Health Dept. standards- Sanitation & Preparation
Scotland Memorial Hospital | 500 Launchwood Dr. Laurinburg, NC 28352
Catering Associate April2013 – September 2013
 12 hour shifts 6:00am – 6:00pm
 Preparing & delivering breakfast, lunch, & dinner for all patients in the hospital, as well as
patients at an affiliated rest home (150 bed facility)
 Assuring patients quality, diet specific meals, adhering to HIPPA & allergy alerts
 Adhering to HIPPA guidelines & allergy alerts
 Following standards for delivery & safe handling of food
 Proper food rotation, storage & handling- refrigeration, cooking & holding
 Matching patient & diet requirements to Institutional Dietary Guidelines
 Providing courteous, professional, & efficient service to all patients at all times

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References
 Derrick Jackson (910) 506-6820
Coworker at Lion’s Den and Little Caesars, known for 5 years
 Graham Epps (910) 774-2170
Family friend for 9 years
 Sharon Betts (910) 734-4765
Mentor for 10 years
 Ryan Locklear (910) 733-2132
Coworker at Little Caesars, known for 10 years

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