1. SHERISE L. CARR
Mailing: 257 Lawrence Street, #1454, Marietta, GA 30061 - (773) 814-3390 - heansrs@sbcglobal.net
QUALIFICATIONS PROFILE
 Solid experience in new client Implementation, Recruiting, Interviewing, Onboarding, Training, and Scheduling
 Skilled at providing consistent quality customer service
 Proven abilities in achieving a respectful and collaborative workplace climate
 Proven ability to track and analyze data to maximize efficiency and effectiveness
 Superior skills in adaptability, initiative, prioritization and integrity
 Excellent in anticipating future needs and developing and implementing processes to ensure efficiency
PROFESSIONAL EXPERIENCE
Document Technologies, Inc., (DTI), Atlanta, Georgia, 2013 – Present
Implementation and Training Lead
 Responsible for client facing knowledge transfer
 Recruit, Interview, Onboard, Schedule and Train all New Hires
 Attend Train the Trainer sessions and create training documentation
 Direct contact and liaison to Managed Services Manager and Operations Director
Sr. Lead Document Specialist
 Efficient monitoring and maintenance of multi-client work requests
 Troubleshoot problem documents and operator processing questions
 Create department procedures and processes to include Best Practices and Step-by-step document creation
instructions
 Identify areas of inefficiencies in staff and department; and develop and implement a plan of correction for each
 Develop and maintain Practice Document Procedure and Matrix for continuing education
 Create and implement weekly Lead Team meeting materials and maintain tracking to ensure efficiency
 Direct support to Manager regarding workflow issues, project assignments, operator performance, onboarding new
clients and new hires, training, and daily scheduling
In Awe Service Center, LLC, Atlanta, Georgia, 2012 - 2013
Customer Service Professional
 Positioned, answered inbound calls, assessed customers’ needs and provided solutions
 Resolved all customer service inquiries
Comcast, Alpharetta, Georgia, 2011 - 2012
Central Division Representative
 Contacted current customers to upgrade services
 Continually achieved 100+% club within 60 days of hire
Vedder Price P.C., Chicago, Illinois, 2001 - 2011
Sr. Word Processing Operator
 Coordinated and distributed workflow for a busy 20 hour Word Processing Document Center
 Created department procedures and processes to include Best Practices and Step-by-Step document creation
instructions
 Created complex documents using, Visio, Excel, PowerPoint and MS Publisher software programs to visually
outline client requests
 Back-up Help desk support
KL Gates (formerly Bell, Boyd & Lloyd), Chicago, Illinois 1989 - 2001
Executive Assistant
 Liaison between attorney and various areas of support staff
 Acquired and maintained confidential documents and files
 Keyed letters, memos, pleadings, briefs in preparation for court filings and/or meetings
 Scheduled/Coordinated conference calls, in-house meetings, travel arrangements as necessary

2.  Back-up Help desk support
Supervisor (Secretarial Staff)
 Oversaw the daily operation of a staff of 60 Executive Secretaries
 Performed Interviews and training
 Completed Payroll, monitored time-off requests, scheduled desk coverage, and completed reports
 Managed overflow requirements
 Supplied various troubleshooting assistance
 Back-up Help desk support
Desktop Publishing
 Created professional in-house Newsletters; flyers, and invitations
 Professional PowerPoint Presentations
 Back-up Help desk support
Sr. Word Processing Operator
 Created complex documents using, Visio, Excel, PowerPoint and MS Publisher software programs to visually
outline client requests
 Coordinated and distributed workflow for a busy 16 hour Word Processing Center
 Back-up Help desk support
BUSINESS MACHINES & SOFTWARE
Microsoft Office Suite 2013, Publisher, Visio, Adobe Professional XI; MacPac, Payne, iHyperstyles; iCreate; DocXtools;
Outlook, FileSite, Workshare, DeltaView, Softwise, ChangePro, Comparerite, Quark, PFDocs, CompareDocs
EDUCATION
Triton College, River Grove, IL - Word Processing Certification Program