1. Karla Marlene Zelaya
Mobile: (914) 320-6657
kzelaya2015@gmail.com
Diligent team player offering extensive Administrative & Customer Service experience with an
Accounting & Bookkeeping Certificate. Looking for a long commitment, new opportunities and
relocating with the right company.
PROFILE
Well-organized and proficient a multitasking and prioritizing. Detail-oriented, accurate and focused.
Highly effective communication skills, verbal and written. Outstanding customer service aptitude.
Excellent interpersonal skills having dealt with a broad diversity of populations. Easily establish rapport
and trust. Troubleshooter adept at identifying problems and implementing solutions. Computer skills
includes Word, Excel, PowerPoint, and Access.
CORE SKILLS
Office Management Office Support & Services SAP Customer Service
Supervision Research & Analyze QuickBooks Entry
Level Accounting
EXPERIENCE
Mardua Properties, Houston, TX 2015 - Present
Business Administrator
Manage office activities - QuickBooks entries, payroll, correspondence handling, bill payments, filing, a
total of office support and services, ensuring the timely business matters, cost reports to management.
My skills of customer services and Microsoft are put in practice to manage with Excellency in everyday
business matters.
Manpower, Trumbull, CT 2013 - 2015
Specification Specialist
• Working at Unilever assisting in creating Specification Co-Packer Technician Manuals. Ensure great
customer service through out the company and co-packers’ companies
• Worked with third party suppliers to ensure timely production of personal care products and
troubleshooting technical software issues
TD Bank, Bridgeport, CT 2011 - 2013
Teller
Proactively source, acquire, expand and retain customer relationships by maximizing sales opportunities.
Ensure a world-class customer experience for all current and prospective customers.
Remax Right Choice, Bridgeport, CT 2009-2011

2. Karla Marlene Zelaya 914-320-6657
Broker Associate Assistant
• Streamlined Broker’s responsibilities for selling homes and rent opportunities by ensuring accuracy
of loan paper work and assisting with answering phone calls and excel sheet reports
Sikorsky Aircraft Corporation, Stratford, CT 2007-2009
Quality Assurance Analyst
Part number reviewed, prepared management reports, help desk problem solving, and developed
standard work to help develop achievement goals in the Supplier Quality Department.
• Increased efficiency in reviewing part numbers for customers purchasing parts in aircraft completion
• Solved customer part number problems by researching and learning the answers to point them to the
right direction
• Prepared management part number review reports to manage flow into Sikorsky’s systems
• Developed new standard work to help with the achievements in the department
• Perceived helicopter engineering blueprint reading
United Government Services, LLC, White Plains, NY 2001-2007
Provider Audit Technician
Compiled data for audit files and completed computer analysis for cost reports and financial record of
Medicare and Medicaid providers in accordance with procedures for professional audit review.
• Compiled the documents of visits, payments, and statistical data associated with final settlements.
• Assisted in the cost reports finalization of audits for correspondence, and audited adjustment reports
• Assisted the audit groups with the completion of provider audits
• Analyzed provider statistic and reimbursement (PS&R) downloads
• Assisted in researching Medicare regulations and/or case history on Medicare appeals to resolve
audit issues and/or respond to provider inquiries
EDUCATION AND CERTIFICATE:
University of Phoenix, Norwalk, CT - Bachelors Degree in Business Management – 2010
Norwalk Community - Technical College, Norwalk, CT - Associates Degree in Information Systems
and Data Processing – 1997
FosterCo, LLC, Stratford, CT – Accounting & Bookkeeping Course – 2014
Career Resources, Bridgeport, CT – Digital Literacy Program – Computer skills, Microsoft Excel,
Word, PowerPoint, Access, Outlook - 2014
• Bilingual - Fluent in Spanish
VOLUNTEER SERVICE
Iglesia Cristiana Egeiro Church – Administrative, financial, leadership skills and counseling skills