1. Carl Bias
111 W. Division St. #403 Phone: 312-834-8055
Chicago, Illinois 60610 Email: car_bia862@yahoo.com
Professional Overview
Committed and motivated, high-performing Customer Service Associate, with exceptional customer-relation
and decision-making skills. Strong work ethic, professional demeanor and great initiative. With extensive
experience working with a diverse client base and delivering results.
Summary of Skills
10+ years experience in a fast-paced, deadline-driven environment. Energetic and organized. Self-starter with
professional manner. Scored in top 10% of employees in successful resolution of customer issues. Excellent
communication skills. Highly organized with superior attention to detail.
Work Experience
Scanner Operator 01/2015 – 05/2015
Swiss Post Solutions Inc. / Dentons US. LLC. Chicago, Illinois
Responsible for the preparation, scanning and quality control checking of the clients documents before
converting to PDF format. And uploading into their data base.
Temporary Employee/Bindery/Copier Operator 01/2014 – 11/2014
Semper International LLC. Chicago, Illinois
Responsible for working both, long and short term bindery/copier operator, assignments for Semper’s various
clients.
Driver Assistant 02/2003 – 01/2014
Elite Staffing/Chicago Tribune Chicago, Illinois
Responsible for assisting route driver in preparing, delivering, and recovering of daily and weekend
news papers. Also, responsible for receiving weekly collections from customers.
Project Manager 06/2002 – 02/2003
Kinko’s Branch 0353 Chicago, Illinois
Responsible for managing, monitoring, and facilitating all production and tracking processes. Coordinate
production, pick-ups and deliveries. Perform final quality checks with assistant manager and ensures
communication among shifts. Communicates with customers as needed during production and oversees job
sharing with outside vendors or other Kinko’s locations.
Customer Service Associate 09/2001 – 07/2002
Pitney Bowes Management Services/Loyola University/Lakeshore Campus. Chicago, Illinois
Responsible for monitoring quality measurements that pertain to work flow and processing controls. Assist in
the tracking and maintenance of a multi-campus convenience fleet. Operate and maintain central reprographics,
mid, and high volume copiers, binding stations, self service copiers, computer networking, printers, and cash
register operations.
Docutech Operator 08/2000 – 04/2001
Archer Management Services/ Rotary International Evanston, Illinois
Responsible for coordinating high volume print jobs in the shop. Delegation and prioritization of work load
to staff. Reporting of job status to clients and management. Work with clients on planning and negotiating
deadlines for their print jobs. Coordinating procedures, training of new and temporary personnel. Inventory,
delivery, and removal of copiers. Maintaining the print shop and supply room.

2. EDUCATION
Chicago Vocational High School 1986
Chicago, Illinois
Technical Skills
Windows 7, Microsoft Office, Adobe Acrobat, Fujitsu FI 6770, Kodak I5200, Kofax VRS Scanners. Papervision
Capture Desktop. Xerox Color 560 -570 copiers. Xerox Docutech 135, Docutech 6135. Docuprint 350-HC,
4635 Laser Printers. Xerox Docucolor 40-color copier. Canon NP 6285 copier. Canon 900/700 color laser
copiers. Canon ImageRunner 600, canon 105, 330S,210S. Sharp AR-161, SD3062 Copiers. Xerox XDOD
Ver-4.0. Windows 95/NT. Xerox Docuconvertor-NS Plus. Postscript. M. I. S. Print-Ver 1.0 & 3.0. Print Linx 170
File Management System. Fiery Color-Pass 900-950.
REFERENCES
Available upon request