1. LISA LAPAGE
 858.945.0450  LLaPage@san.rr.com
OFFICE MANAGER | OPERATIONS MANAGER
QU A L I F I C A T I O N S PR O F I L E
Goal-focused, detail-oriented, and versatile professional offering extensive experience in office administration and
operations management within various industries. Recognized for unparalleled work ethic, along with exemplary ability
to manage multiple priorities and quickly adapt to diverse work environments. Expert at handling and leading various
tasks for successful completion within specified requirements. Equipped with articulate communication and
interpersonal skills in building positive work relationships with professionals of all levels.
AR E A S O F EX P E R T I S E
Project Management and Implementation ~ Financial and Budget Planning ~ Administrative Functions
Strategic Planning ~ Employee Management ~ Cross-functional Operation
Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word)
Microsoft Visio ▫ Microsoft Access ▫ Microsoft Project ▫ SAP Field Glass ▫ SAP Ariba ▫ Clarity ▫ QuickBooks
RE L E V A N T EX P E R I E N C E
Union Bank | San Diego, CA
PROJECT COORDINATOR Feb 2011–Present
 Coordinate the daily functions and requirements of the Residential Lending Project Management Office.
 Manage the department’s accounts payable and expense vouchers; as well as reconciliation of department budget
and accruals.
 Work closely with project managers in maintaining project management information and files; and render support
with research and data analysis for all work orders as well as with creation of cost and benefit.
 Hold responsibility for presentation materials and agenda preparation and assembly, as well as creation of
correspondences and reports that require detailed research.
 Update and organize directing manager’s calendar, meetings, luncheons, conferences, seminars, and travel
arrangements.
 Manage department SharePoint site maintenance by serving as system administrator.
 Determine the needs of the department involving staffing and contractor requirements, security badges, user access,
and computer equipment.
 Received the Strive for Five award in 2013 and 2015 for reaching company success factors; Change, Lead, Drive,
Serve, and Collaborate.
Snoder Inc., (dba Mountain Mike’s Pizza) | San Diego, CA
OFFICE MANAGEMENT – Oct 1995–2013
 Spearhead the company’s financial planning and budget management functions.
 Efficiently render support to the chief executive officer monitoring and assessing monthly operating performance
compared to budget.
 Develop financial analysis for franchise expansion decisions while maintaining compliance with local, state, and
federal budgetary reporting requirements.
 Handle financial and accounting records, such as payroll, reconciliation, accounts payable, and accounts receivable.
 Served as part of the Core Management Team of the San Diego Franchise Expansion.
 Received numerous citations throughout tenure, including the Service Excellence Award in 2005, 2007, and 2009
Qinetiq North America | San Diego, CA
PROGRAM ANALYST
Mar 2008–2011
 Served as the main point of contact to all project team members and provided effectual executive-level support.
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2. LISA LAPAGE
 858.945.0450  LLaPage@san.rr.com
 Handled project status documents, high-level presentations, and overviews; as well as calendar, briefs, and travel
arrangements.
 Provide executive-level administrative support to the naval captain, which included facilitating meetings and
conference call protocols; monitoring all supplies and equipment; and coordinating all group communication and
schedules.
 Earned awards in recognition for exceptional performance, including On the Spot awards in 2008 and 2010
Snap-On Tools Inc. (dba Mitchell1) | San Diego, CA
EXECUTIVE ASSISTANT TO DIRECTOR OF SALES/ MARKETING Mar 2003–2008
 Offered support for senior-level management; including creating reports to streamline process efficiencies.
 Worked closely with vendors through email and telephone to gather financial information necessary for projects.
 Gained distinction as a top-performing professional as evidenced by the High Performance Award in 2003, 2005,
and 2006
LEAD/SUPERVISOR, INBOUND CALL CENTER Mar 1996–2003
 Managed 15 team members regarding staffing, customer support, program management, and client relationship.
 Rendered expert oversight to request for quotation and request for proposal response, as well as quote and proposal
generation for the Sales Department.
 Established and implemented policies and procedures for the team; and monitored customer account status,
including order writing, price quoting, and delivery verification.
 Expertly tracked various reports including sales reports and daily volumes for national and government accounts.
 Developed an enhanced database which significantly improved the document retrieval searching time.
 Played an instrumental role in generating annual revenue worth $1.75M to $2M.
ED U C A T I O N A N D CR E D E N T I A L S
Project Management and Business Analysis: 2008
University of California, San Diego, Extension Campus | San Diego, CA
Notary Public Certification: Valid Until 2018
Volunteer for Little League Baseball as District Administrator: 2005 - Present
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