1. MICHELLE GADSDEN
87 SPRATS BARN CRESCENT, ROYAL WOOTTON BASSETT, WILTS, SN4 7JR
Mobile: 07976 896834
Email: michellegadsden2006@gmail.com
An analytical and logical problem solver, with exceptional organisational skills, I have a proven track
record of undertaking planning in many different challenging situations. I am self-motivated with a
proactive nature, but I am also able to react positively and rapidly when the need arises. Being results
orientated, I strive to improve processes and procedures to influence positive change. I am known to
be an excellent team player and I have the confidence to deal with people at all levels. I love to learn
and relish taking on new challenges. I am currently studying towards an Open University Mathematics
Degree
Skills
Highly Organised, Logical, Resourcing, Scheduling, Liaising with people on all levels, Planning,
Prioritising, Multitasking, Troubleshooting, Calm under pressure
Employment History
Mar 2012-present Royal Wootton Bassett Academy Royal Wootton Bassett
Examinations Officer
 Running the examination season whilst preparing for the next season, collecting data and results
from the previous season and other varying administration tasks.
 Liaising with all internal and external stakeholders from Government exam boards to school
cleaners, collating Data, resources, and Man power.
 Scheduling examinations in order to seat candidates in a logical way to ensure there are no timing
clashes or disruptions to candidates or impacting on the rest of the school.
 Implementing plans for the whole Academy, approximately 1600 candidates.
 Planning proactively in order to have contingency plans in place and reacting positively to resolve
sudden changes and problems.
 Ensuring accuracy and attention to detail with all transactions, plans and information.
 Keeping up to date with rules and regulations from varying examination boards and government
bodies and disseminating advice on examinations for all parties involved.
 Managing the recruitment, training and co-ordination of approximately 40 Invigilators and
scheduling their workloads.
 Importing and restructuring base data onto school computer programmes.
 Analysing data and creating reports using Excel and SIMS (System Integrated Manager) for all
exams, and results throughout the year, and distributing information to candidates, teaching staff,
and senior management.
 Organizing and prioritising workload to meet strict deadlines, and forward thinking to enable
others to meet their deadlines.
 Reviewing sessions and gaining feedback in order to troubleshoot issues and implementing
changes to avoid these issue reoccurring.
Achievements
Ensured 600 candidates sat all of their exams inside a 6 week window according to Examination Board
timetables, and regulations, avoiding timing clashes and ensuring equal opportunities to all candidates
as required.
I implemented a new system to streamline mock exams using SIMS to ensure internal examination
environment exactly mirrors the external examinations, giving candidates a true simulation.
I have built up interdepartmental relationships through regular meetings and one to one discussions,
including teaching staff, facilities managers, and administration staff.
I developed the use of computers to enable students with special education needs the ability to take
control of their learning and exams.

2. Mar 2007-Mar 2012 Royal Wootton Bassett Academy Royal Wootton Bassett
Cover Supervisor
 Delivering and supervising work in the absence of teaching staff
 Managing the Behaviour of pupils.
Teacher Trainer/Assessor Fitness Instructor (Gym)
 Registering the school and learners with YMCA to enable the teaching and assessing of Fitness
Instruction
 Preparing a scheme of work and lesson plans, assessing learners on both the theory and practical
components of personal fitness
 Ensuring certificates are processed and awarded.
Jan 2004-Mar 2007 Lime Kiln Leisure Centre Royal Wootton Bassett
Fitness Instructor
 Analysing fitness levels and writing optimum exercise plans for individuals.
 Looking after clients who had been referred by GP’s. (Specialist Knowledge)
 Helping clients get the best out of their time and effort maintaining their motivation and providing
emotional support if necessary
 Maintaining the equipment and facilities within the fitness suite and sourcing new products.
 Organising and coordinating events and activities within the Leisure centre.

May 1998-Jan 2004
This gap is due to having children and staying at home with them. During this time I was self-
employed as a child-minder for an ex colleague, and also organised Virgin Vie Make-up Parties.
1996-1998 Thornlink West Swindon
Senior Call Planner
 Senior Planer to a team of 16 staff assisting with the day to day running of the team, chairing
meetings and training on computer operations.
 Planning the working day of 30 engineers. Optimisation of their routes to incorporate more calls
with less travel time and greater efficiency.
 Liaising with production and repair offices to ensure products are available at the correct depot
for each engineer and route.
 Analysing statistics and logistics of areas, coverage, call outs, and programming alternating
postcodes covered per driver to ensure an even coverage.
 Liaising with call handlers to enable better customer services
1993-1996 Powerhouse/Southern Electric Dorcan
Customer Services
 Telephone customer services regarding soft servicing for white goods, also dealing with complaints
and call outs for repeat visits.
 Ordering parts for the correct servicing.
 Planning engineers workloads and job sheets, ensuring viable routes whilst meeting customer
needs.

3. Previous to 1993
 Readers Digest - Customer Service
 Pinkertons Restaurant – Waitress
 Cole Haan Shoes (USA) – Lead Sales
 Radio Shack (USA)- Sales and Film Developer
 Manchester Toy Works (USA)- Sales
Education
1988 Burr and Burton Seminary Manchester, VT, USA
American High School Diploma; Grades in English, Maths, Art, Science, Psychology,
Technical Drawing all at AS Equivalent
Further Education and Training
Ongoing Open University – Mathematics Degree
2010 PTTLS Teaching Qualification
2010 Level 3 Teacher Training in the Active Leisure Sector
2002 – 2005 NVQ level 2 and 3 Fitness Instruction
1998 – 1999 Certificate of Distinction – Horticulture
1993 – 1994 NVQ – Painting and Decorating
Interests
I love to go to the theatre, concerts and other shows, also travelling, and if the two can be combined
even better. I go to the Gym regularly but not sure I can say it’s an enjoyment so much these days.
My other interests include gardening, D.I.Y., reading and puzzles.